Customer Ratings & Reviews

The battery sucks on this watch and you have to carry a charger with you bcz it takes a special charger

This is more of a review of the store but also the product. My wife did not like the product, so I returned it. I would advise against buying anything from Best Buy. They charge a $45 restocking fee, which is illegal in many states, but not in New York. Additionally, the people handling returns were unhelpful and should be fired. This will be my last purchase from Best Buy. I presume this is a Best Buy policy, but if not, if this is an Apple policy, this is the last time I purchase an Apple product. Do not go to this store, the people are horrible.

The battery does not stay charged very long! I have a hard time finding my steps and sleep graphs by a week.

Bought this for my daughter and she loves it. It helps her keep track of her runs and organize her daily activities

The watch itself is known and good. But the one i bought was defective. The band was not clipping in place and keeps sliding out. That is fine it could happen, and easy to resolve. But what i could not understand is that Best buy refused to exchange the band. The watch is with cellular function and the service is already connected to the watch. Best buy want me to go to the service provider and cancel the service then go to them to return the entire item. What a miss and waste of time. Very bad service from best buy. Last time to buy such products fromthem.

Look good but changing is not lasting long need to change 2-3 times a day.

Daughter loves it, but doesn’t sync with my version of iPhone/ios like it said it did when I purchased - so it’s still sitting unused in it’s box from Christmas. $45 restocking fee so it will sit until I need a new phone I guess! Disappointed.

Love the watch Best Buy not so much. First watch was totally incorrect. Second I ordered an open box in excellent condition, got an open box in good condition. Watch band was supposed to be s/m what came was a l/xl. Two chats (rep said he’d put in an expedited/ level up customer service inquiry that didn’t happen), final phone call…they can’t help with that, return the whole watch, reorder…oops no longer available, blah, blah,blah! I live over 100 miles from a store so in person is not an option.

bad battery，can not use for whole day，when start it， the battery will drop to half

Don’t buy from Best Buy. I ordered these watches online and right after I hit the pay button I noticed that one of the watches was the wrong watchband size. Customer service held me off until the 30 minute exchange window passed. They were rude and purposely held me off so I couldn’t do the exchange. I will never buy from Best Buy again.

While setting it up, I dropped on my table and it completely shattered. Have Apple care and Best Buy says it will be 5 weeks to fix. What’s the point? Seriously regret getting it from Best Buy and probably the watch itself.

Doesn't hold a charge no more than five hour. I wouldn't recommend to buy anyone.

Best Buy sent the wrong watch then charged me a $45 restock fee to return it I do not recommend them

Don’t waste your time or money with Best Buy. Product was missing the charger. Best Buy offered nothing to make right.

I am new to Apple, so I'm still learning this Apple watch. I like the fit and the features I have used so far (sleep & activity tracking). I especially like how quickly the watch recharges. BIG thanks to Agent Shane for setting it up and helping me pair it to iPhone.

LOVE IT! best thing i’ve ever purchased!! affordable!

looks nice on my arm, the features are amazing and easy to navigate - great purchase

Purchased as Christmas gift for husband. This 70 year old was able to operate after reading instructions. He loves it!

I absolutely love this apple watch I use it every single day and it is just perfect for me!

She loves it. Likes the fact that it syncs so easy with apple products.