Customer Ratings & Reviews

Purchased an open box excellent Apple Watch and during setup it showed being assigned to a previous owner. It was essential a paperweight. After hours of contact with Best Buy and Apple (including traveling to local stores) I had to just return it via the mail as the physical store couldn’t process the return. Now I don’t have the watch, and the sale is over. No offers to compensate me for their mistake. Will never trust an open box item again from bestbuy again. Would love to have someone from Best Buy reach out to me.

Extremely disappointed with the service. I placed an order at a Best Buy location as they didn’t have it in stock. The order was supposed to be delivered in 3 days, but initially got delayed. I needed the order urgently so I contacted the customer service thinking maybe they could expedite it but they just told me to wait and said it would arrive in a week. I waited and the order never arrived. I contacted them and they said it was something wrong with the shipment and placed another order for pickup which was again a week later. After waiting another week they cancelled on me on the day of the pick up. I was very frustrated and disappointed for keeping me waiting for 2 weeks just to never receive the order. It’s sad to see that a simple order couldn’t be fulfilled and the customer service was of now help. They just repeated what I could already see online.

Battery not as expected life time. Have to charge every day

The advertised watch in ordered did not come with the band shown and described in the description. Store nor corporate would just replace the band so I returned it and was unhappy with Best Buy’s response

Returning too difficult to set up. Prefer other Apple Watch —older generation

Order an open box item and receive an order with a missing charger and strap. I will suggest if you are buying online go for new.

Love my new Apple Watch. I bought it on Cyber Monday for a great price and it meets all my fitness needs. Highly recommend!

Love it! So many helpful tools & features! Love the Sports band!

I had the watch fro sixty days. It would not track sleep stages. Mybe once or twice pwr week. It is just and cobbled up design. I had over 12 lenghty calls to apple support woth no fix. I finally reurned it and bought a fitbit sense 2. Night and day difference. I have the fitbit for about 10 days. It recorded sleep stages 100% of the time. Not awkward/complex setup like apple. Just wear it and get the sleep stages every day.