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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1022 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the protection, peace of mind, and replacement services offered by AppleCare+. They appreciate the warranty, sound quality, and insurance coverage. However, some customers have concerns about coverage for lost or stolen AirPods, and a few find the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,022 reviews
  • Rated 5 out of 5 stars

    AirPods 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the AirPods 4 in 2025 and they’ve been amazing. The sound is super clear with strong bass, calls are crystal clean, and they connect instantly to all my Apple devices. Battery life is great and they’re comfortable enough to wear for hours. Honestly the best earbuds I’ve owned — definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost gone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this the purchase is a breeze but without it not the greatest the store had to fix the issue that apple said wasn’t there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You never know when you will need this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any techie and average joe needs this. Simple to use when your device is in need of exchange. Easy to file a claim just go to bestbuy customer service / geeksquad and they will assess and help you on the spot. I purchase this added warranty for all my bestbuy electronics. Apple airpods 2nd generation inear ear buds is one of my many purchases even if you don'tuse it. You never know as it happenedto myself. Had an issue with sound quality and bestbuy replaced them on the spot. Saved me the price of a new one. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW AIRPODS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect purchase. PLUS I was able to get apple care in-store with ease, they were able to add it on my purchase. But these fit perfectly and the noise cancellation on my new AirPods is the best! Glad the Best Buy representative were able to help me figure out which ones would fit me best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My dream AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and the noise cancellation is a dream when you work in a noise environment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this AppleCare is amazing because I had to get my AirPods fixed and instead of buying a whole new AirPods for at least $200. I bought it for $38 to get fixed. It was brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The airpods are really good and the apple care is really useful. I recommend it 100%. You might think that the apple care is a wastage of money but trust me it’s not. It really worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement

    Rated 5 out of 5 stars

    iPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the plan because if u love one it c can be replaced

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product warranty easy to get customer service

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear plugs

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these you can hear perfectly. I would recommend these

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Insure it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for those “just in case” moments :)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too little stem to answer and hang up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not that happy with my purchase of the Apple AirPods 4 with Active Noise Cancellation. I don’t care for the shorter stem especially if you are asking me to answer and hang up the phone on the stem. What happened to the simple touch of the pods themselves? I find this bothersome. I only accept calls either from the phone or tell Siri to answer. The one positive that I have is the noise canceling part, it works great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance that is always a must!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy this because you never know! lol I rarely use it but still need that extra security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can use this if something happens to my headphones I can always get a replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these AirPods for my girlfriend for Christmas and she loves them. I bought them in store and the service was excellent and the staff was friendly. Great experience all the way around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality and guidance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys are the best in the town and the quality of the airpods is very good and the store employe also give me good guidance and give details of apple + care

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Apple care+. Always feel save with my product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect complement.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect complement for AirPods with pro features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The apple care really works for the airpods and the airpods were loud but kinda got lower idk

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BUY CAME THROUGH!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will forever order through Best Buy they are SO trustworthy I love my product!

    I would recommend this to a friend
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