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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1066 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the protection, peace of mind, and replacement services offered by AppleCare+. They appreciate the warranty, sound quality, and insurance coverage. However, some customers have concerns about coverage for lost or stolen AirPods, and a few find the price to be a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,066 reviews
  • Rated 5 out of 5 stars

    Perfect complement.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect complement for AirPods with pro features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty for airpods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use this yet. Hopefully I will never need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome i love my AirPods Pro and I think every one should get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I dont have to worry about my airpods tearing up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I HATE YOU I LOVE YOU

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    REALLY LOVE THEM GREAT PRICE BUT THEY BOTH JUST STOPPED WORKING LETS SEE HOW GOOD THIS 2 YEAR PLAN IS ON MY WAY THERE NOW!!!! FINGERS CROSSED

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AirPods

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The don’t stay equally charged even though they are used at same time, every time. Clarity is good, just wish they would stay charged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great headphones i like them and i well order two more

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    AppleCare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased AppleCare+ for my AirPods, and I must say it's been a game-changer. The peace of mind knowing that my AirPods are covered for two years is invaluable. The service and support provided by Apple have been exceptional. In case of any issues or accidents, the coverage has me covered with a minimal service fee. It's like having a safety net for my favorite audio accessory. I highly recommend AppleCare+ for AirPods - 2 Year Plan to anyone looking to protect their investment and enjoy worry-free usage.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple air pods

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Apple AirPods 4, and I have to say, the noise cancellation is a game-changer. Apple has really stepped up its technology with these, and it shows, especially if you’re often in noisy places like public transport or busy city streets. The noise cancellation is more effective than ever, blocking out most background sounds, so I can actually enjoy my music or podcasts without distraction. The sound quality is fantastic, too. These AirPods have a nice balance, with deep bass, clear mids, and sharp highs. I love that they also come with Adaptive EQ, which adjusts the sound based on the shape of my ear. It makes the listening experience feel really customized. When I want to hear what’s going on around me, the transparency mode is incredibly natural—almost like I’m not wearing earbuds at all. The fit is comfortable, and with the different ear tip sizes, I can find one that seals well and feels secure. They’re light enough that I can wear them for long periods without any discomfort, which is great for long days of work or travel. Battery life is solid, too—I get about 5 hours with noise cancellation on and a little more without it, and the case gives me multiple full charges so I’m never worrying about running out. All in all, I’m really impressed with these AirPods. They’re on the pricey side, but for the quality, convenience, and noise cancellation, I think they’re totally worth it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. It doesn’t rlly cover AirPods for most damages and let’s say you loose them, which is a lot of people’s concern, it won’t cover it and you still have to pay full price. Even most damages, you still have to pay in fill and even if it does cover damage, it only covers a portion. After 2 years, you can’t get more apple care unless you’re paying monthly for the better apple care one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Replacement

    Rated 5 out of 5 stars

    Get for all Apple products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their customer support is great doesn’t give me any hassle about anything the replacement process is quick and easy for the value that you are paying for I love Apple care

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these air pods

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great airpods! They fit nicely in my ear & the sound is great! Much better than any knock offs i have purchased. Spending the extra money really makes a noticeable difference. I always feel safe purchasing through Best Buy as well. Their customer service is excellent! 10/10 recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Replacement

    Rated 5 out of 5 stars

    Please Get the coverage

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please please get the coverage. Honestly without it you are cheating yourself. I washed and lost one of my AirPods. Listening to music or watching movies on my phone with one AirPod is not pleasing. The process is easy to use the coverage so don’t be cheap get the coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare is honestly pretty buenito. It gives you solid peace of mind — fast support, easy replacements, and coverage that actuallhelps when something goes wrong. The service feels smooth, the repairs are quick, and you don’t end up stressing over accidents. For anyone who uses their device daily, it’s a simple but super helpful add-on.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Much needed if you are like me for AirPods

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection on AirPods is a mixed bag, as they are high quality, don’t easily break-down, however the only gripe i have is that what this won’t cover is, and i believe the most common issue in having to replace AirPods are: losing them won’t get coverage! It makes sense but then you have to consider if you need it for the type of abuse you put them through every day (which i do) or if you don’t, take good care of them in a separate case, wrap them with a skin, etc. and rarely lose anything. If you fall into the latter category, no AppleCare necessary honestly unless you still 2 yrs later will want a replacement of the batteries (as batteries just degrade by 10-20% I've seen each year with apple products like my iPhone XR for example..but on the other hand, will you be upgrading and at that point render the plan useless? Up to you but i ere on the side of caution just because, and if its 20% or less of cost, then i go for it personally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent been able to use mine but my kids have the apple care and im sure if something goes weong with mine i will be taken care of

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Warranty

    Rated 5 out of 5 stars

    Apple warranty

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would getting a protection plan on any item that you buy. You can never know what’s going to happen. Mine stopped working intermittently and my warranty. Help me get a new pair. I love them and use them every day multiple times a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare+ for AirPods Max with a 2-year plan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ for AirPods Max with a 2-year plan is a valuable investment for protecting these premium headphones. It offers comprehensive coverage including accidental damage repair, which is a major benefit. The customer service is exceptional, providing peace of mind with expert support.

    I would recommend this to a friend
  • Pros mentioned:
    Replacement, Warranty

    Rated 5 out of 5 stars

    ALWAYS GET THIS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy an apple product without apple care. It is the safest option!! You can easily replace any broken products for a reasonable price instead of buying something brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Replacement

    Rated 5 out of 5 stars

    Very Great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful. I had put my airpods in the washer on accident and they stopped working and I contacted Apple and they replaced them so it’s so great to have protection.

    I would recommend this to a friend
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