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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 62 reviews

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95%
would recommend
to a friend

Customers are saying

Customers appreciate the protection, peace of mind, and insurance that AppleCare+ provides for their iPhone 12 Pro. They find the price to be reasonable compared to other options and view it as a better warranty program. However, some customers find the cost to be expensive, but necessary.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 62 reviews
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    AppleCare+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for peace of mind. The phones are so expensive to purchase, you have to have protection to replace or repair in case something unexpected happens. It's worth the extra charge and far less expensive than purchasing a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Warranty

    Rated 5 out of 5 stars

    Peace of mind coverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You automatically get a one year Apple warranty with the purchase of a new iPhone. However, this additional 2 year AppleCare warranty gives me peace of mind that my phone will be covered if anything should go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Great Peace of Mind

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a bit expensive, but just the benefits you get out of it are worth it alone. It gives you great peace of mind knowing you are protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AppleCare+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I will buy it again for the family! Best Buy personnel really helped on the purchase. ApppleCare+ is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Love Having the Peace of Mind!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I have no complaints. This is the first time I have purchased Apple Care for any of my products, but with repairs on phones getting more and more expensive, I figured it would be a good choice with our family's new phones. Overall, I think we got a great deal on it, and it is nice to have the peace of mind that comes with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    So glad I did

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always a good idea to have a protection plan, just Incase the unimaginable happens. It’s well worth the cost compared to being without. I would recommend getting it , if your contemplating about it.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    2 year protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope that I never have to use that as iphone 12 was super expensive, but if something happens I want to be covered!

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    Apple Warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple always stands by their products, very nice customer service representatives and very determined to meet your full expectancy that you were looking for!! Just a note, only had to use this warranty once out of at least a 100 purchases!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A must have when spending $$

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why buy a $1000 phone without protecting it. Yes. You may not use but would you leave a vehicle uninsured because of cost? Plus the people that make the device fix the device. A win win.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely get it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman at Best Buy was very good at explaining the apple care process to me and it's definitely worth it! Recommend to everyone purchasing an iphone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    $29 screen repair!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's only going to be $29 to repair my screen when I drop it?!? No brainer! And plus it's a reduced price when you pay for 2 years up front!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    2 year coverage plan

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this two year plan as I tend to be clumsy and end up dropping/breaking devices by accident. Better safe than sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cover up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a much needed item for someone just getting an iPhone. At least you are somewhat covered til the 2 years are up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for any iphone user. Highly recommend, as it has come in handy numerous times throughout my phone's life cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love getting the insurance for my phone. These things are so expensive so it’s totally worth it to go for!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Applecare

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to purchase AppleCare. You never know what could happen to your phone. It’s better to be protected than not.

    I would recommend this to a friend
  • Pros mentioned:
    Insurance

    Rated 5 out of 5 stars

    Excellent insurance for your phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t leave the store without insurance! All it takes is one drop in the toilet or the pool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    an essential add on

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to think these things were a rip off, but they've come in handy with my teenagers having phones.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    apple care

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defiantly a must have! I have not broken my phone (Yet) but they price for protection is better than verizon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Care

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy I got this! Although I don’t think I’ll need it with my iPhone 12 Pro because of how durable it feels.

    I would recommend this to a friend
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