Customer Ratings & Reviews

Most have on any electronic especially on a computer ,phones peace of mind having a coverage just in case something goes wrong

I am so happy that best buy helped include the apple care package with the macbook we bought. It was so simplified!! Way to go best buy!! Awesome as normal!

Wonderful and was a great additional to my purchase.

Always helpful and informative. Take care of any issues.

It’s better if you purchase extra protection, you will need it

whenever I buy a product I put insurance, I used it once, and I was very well assisted

Got this for my granddaughter with her macbook... its a good value for piece of mind

So happy i made the decision to purchase a warranty.

You'd be crazy not to buy Apple Care! Just incase something happens!

Apple care is the best always cover me when im in need

Great Apple coverage for all devices!! I always get the Apple care and totally worth it!!

Always get apple care on all of your products! It’s a must have on almost everything.

So worth it for the peace of mind! Makes any repairs or support very simple!

Great deal to protect your product!!!!!!!!!!!!!!!!

Always good to have insurance for these time of items. Great as always.

Don’t waste your money. 100% of the burden and cost is on the consumer with all the convenience on their end, and none on the customers’. I travel and need my laptop with me at all times during work. Therefore, there’s more likelihood of an accident occurring, and I religiously buy insurance. This laptop/insurance purchase was no exception. Unfortunately I did drop my laptop, and cracked the screen in the top corner. Nothing too crazy - It had a case on it, but fell just right. I brought it in and was told I need to make another appointment for only 2 1/2 hours later, so I asked if I could leave my computer with them since I was already there, the appointment was on the near future, and I had the computer with me. They again said no, due to apparent storage issues. (??? - It’s a laptop. Not a refrigerator). I then asked if I could use curbside and drop it off at my allotted appointment time since I had plans that night and could swing by on my way, with others in the car. They said no. I needed to bring it into the store in person, at 7:20 PM (or 11:40 the next day in the middle of work) and meet with a customer service rep from the Geek Squad. That made me wonder why I had to go through the whole meeting (20 min). It was moot - it wasn’t a complicated diagnostic issue. Slightly cracked screen with no guesswork and no sales pitch necessary. I purchased insurance with the laptop and this is a necessary fix, so why the meeting? I offered to sign a waiver stating they could go ahead and fix anything needed with my permission. They said no due to passwords and whatnot. I offered to leave my password with them. They said no. That made me wonder if it really is insured as well as the salesman had inferred when I initially purchased the plan. That’s a big fat no. So, 2 1/2 hours later, I’m back in the same, empty store, with my computer, for the mandatory Geek Squad meeting. Even with Apple+ and Best Buy membership, there’s a $100 deductible with any accidents. So, I have to wonder, why would I purchase insurance? The computer already is covered for hardware issues so that’s not necessary. I bought the computer new so it’s not refurbished. I purchased insurance for those UNPLANNED ACCIDENTS. These, I now well know, aren't fully covered. And to drive the point home, I was also asked to sign that I understand my data could be lost while being serviced. Conveniently, and of course for another fee, they kindly offered to back up my information. Shouldn’t that be part of the protocol if they know they may lose my info while servicing my computer via insurance? Finally, I was informed that they will call me to let me know if there will be other costs once they’re able to really look at it. So, in other words, after 2 trips in less than 3 hours, I had to give up my computer to them for an unforeseeable amount of time, with more potential hidden costs, and I’m basically at their mercy because I’m tethered to technology and Best Buy holds the trump card. AKA my computer. Never again will I buy NON-accident insurance from Best Buy. And just as a side note, I’ve gone with other insurance carriers who let customers make a claim online, they send a box to mail the computer, and they fix and return it within less than a week for less cost in the long run, or they credit you the price of the computer. Lesson learned.

Very good product will alway get when purchasing from Best Buy.

Apple Care has saved my bacon numerous times. It has paid for itself on at least 3 of my devices - phone, MacBook and AirPods - so I am not without on any device over a couple of hundred dollars. No hassle repairs or replacements are worth the price of AppleCare

A lot of research went into this purchase and Best Buy had the best deal. The kids are getting a lot of use out the Apple computers and are super thrilled to have their phones sync. We opted for more memory so they wouldn’t outgrow them too quickly. We also purchased Apple care and Best buy makes that seamless

Totally worth it! A must have for accident prone people like me.