Customer Ratings & Reviews

Little scratch's on top freezer door noticed while reception

I had the most difficult time having a simple service added to me already scheduled service. It’s a waste of time to cancel and reschedule for a different time. Why couldn’t they add a service with out rescheduling?

We purchased a 3 piece set of matching GE appliances for our updated kitchen. We needed Geek Squad phone call to connectbto WiFi ( old school) with no issues. The dishwasher does not have a rinse and hold funtion, if that is important to you. Love the top narrow rack for flatware and cooking utensils. One hour wash with normal dry takes 2 hours 4 minutes….a bit long but does a good job, glass is sparkly. Very quiet operation and easy to operate.

Whirlpool Washer and Dryer is an excellent product. Definitely does a great job. The dryer ends faster than the time shows when started and has a wrinkle release that runs. Definitely a neat modern look! ❤️

Instructions well laid out. It was somewhat inconvenient to remove it from house before the moving team arrived. However, they were able to take everything, and since it was already outside, there was no damage.

The haul away truck called ahead of time and arrived at the stated time on the stated date Picked up the old Frig with a smoke Very pleasant and professional

Very happy with my new Kitchen Aid stove and microwave. I find that both are easy to use.

The haul away of my old LG fridge was seamless. I couldnt believ how smoothly the 2 men worked in tandem with the harnesses to float the old one out and the new one in. Never hitting a wall!! Very informative. I didnt have to worry about getting rid of it myself!! So awesome!!!

The Best Buy team did a great job with haul away. Our door space is very tight, they are able to remove all the doors on the fridge to make it fit. We were worried, but they handle it very professionally and with experience, they know what they are doing. We are very happy with it. And definitely will recommend to friends and family to use Best Buy haul away service.

The process was smooth and easy! Thank you Best Buy!

Straightforward pre arrival check and great service

The team was professional and I am glad I went with Best Buy!

Hard to review nothing deliivered as of 11/30/24 Mix up with product that i ordered 11/8/24

The Bosch 500 series dishwasher is an excellent appliance for dishes cleaning. It comes with three functional racks for dishes, forks, knives, spoons and etc. and provides a great clean! The other best thing is when it’s operating you don’t hear any noises: it’s very quiet.

I bought a very nice refrigerator and they delivered it. nice enough guys. They were quick but few days later I pulled the refrigerator out to clean behind it and there is a huge dent all the way down the whole back end of the refrigerator about 4 ft long

Outstanding installation of my Bosch dishwasher by RXO. The team was very professional and completed the installation with no issues or problems. I am very satisfied with the dishwasher and the installation.

The haul away was nice service was easy and fast loved it

A month later, and I still don’t have a working washer and dryer. This was for a rental 3,000 miles away—now sitting empty—thanks to Best Buy’s chaos. First delivery? No stacking kit. The rude, impatient crew bolted before I could even get customer service on the phone. Multiple canceled deliveries later, I learn Best Buy doesn’t even sell the kit—I had to get it from Amazon. When they finally showed up, they dropped the old unit, wrecked my stairs, molding, and wall. Then they shoved the new set in, crushed the vent hose, and left a fire hazard behind. Property damaged. Rent lost. Patience gone. Never again, Best Buy.

I would like to leave 5 stars to the 2 men who delivered the refrigerator to my home. But i feel bad that they did not have enough manpower to complete the task. The fridge was too big and heavy for 2 people to place it in our home that requires 7 steps to get to the kitchen. I put 3 stars because my appliance have deep scratches on it when it was delivered and installed. A little upset about it since i bought it brand new. Also, the previous delivery denied to install it the first time it was delivered to me.

Great team, they cover our wood floors. No issues at all for our walls. Amazing team work!