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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 9058 reviews

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Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.5 out of 5 stars

  • Expertise

    Rating 4.5 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 9,058 reviews
  • Rated 5 out of 5 stars

    Refridgerator ddliver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good team - worked well together and were professional and picked upsll the packing material

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool is a FANTASTIC Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool Washer and Dryer is an excellent product. Definitely does a great job. The dryer ends faster than the time shows when started and has a wrinkle release that runs. Definitely a neat modern look! ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions well laid out. It was somewhat inconvenient to remove it from house before the moving team arrived. However, they were able to take everything, and since it was already outside, there was no damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away truck called ahead of time and arrived at the stated time on the stated date Picked up the old Frig with a smoke Very pleasant and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge delivered

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little scratch's on top freezer door noticed while reception

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job well done!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team did a great job with haul away. Our door space is very tight, they are able to remove all the doors on the fridge to make it fit. We were worried, but they handle it very professionally and with experience, they know what they are doing. We are very happy with it. And definitely will recommend to friends and family to use Best Buy haul away service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away and workers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away of my old LG fridge was seamless. I couldnt believ how smoothly the 2 men worked in tandem with the harnesses to float the old one out and the new one in. Never hitting a wall!! Very informative. I didnt have to worry about getting rid of it myself!! So awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new Kitchen Aid stove and microwave. I find that both are easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Questionable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero. Removed front door for 25 mins while it was 20 degrees outside. 3 people showed up, 1 did the job while the others stayed in the truck smelling of weed. Entering and exiting my home with my kids inside. Dropped fridge on landscaping missing vehicles by inches. How do you think it went. Is this what any person that reads this would want when paying thousands of dollars.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was smooth and easy! Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bosch 500 - a great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bosch 500 series dishwasher is an excellent appliance for dishes cleaning. It comes with three functional racks for dishes, forks, knives, spoons and etc. and provides a great clean! The other best thing is when it’s operating you don’t hear any noises: it’s very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul-Away and New Appliance Delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straightforward pre arrival check and great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The missing appliannce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to review nothing deliivered as of 11/30/24 Mix up with product that i ordered 11/8/24

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I went with Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and I am glad I went with Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and Dishwasher instalation by RXO!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding installation of my Bosch dishwasher by RXO. The team was very professional and completed the installation with no issues or problems. I am very satisfied with the dishwasher and the installation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to leave 5 stars to the 2 men who delivered the refrigerator to my home. But i feel bad that they did not have enough manpower to complete the task. The fridge was too big and heavy for 2 people to place it in our home that requires 7 steps to get to the kitchen. I put 3 stars because my appliance have deep scratches on it when it was delivered and installed. A little upset about it since i bought it brand new. Also, the previous delivery denied to install it the first time it was delivered to me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dented

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a very nice refrigerator and they delivered it. nice enough guys. They were quick but few days later I pulled the refrigerator out to clean behind it and there is a huge dent all the way down the whole back end of the refrigerator about 4 ft long

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Love it

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was nice service was easy and fast loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Whirlpool Washer & Dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and good service in taking our old washer and dryer! Completes the deal when Best Buy installed our quality Whirlpool washer and dryer. Good price, great service and never fails!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All good until...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men used straps to remove the old fridge and carried it out of the house to the waiting hand truck. It was amazing-so much so I didn’t see the gouge they put in the top of the door frame as they were taking it out. The first picture is with the door open, looking up. The second is with the door closed.

    I would recommend this to a friend
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