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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 8740 reviews

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Rating by feature

  • Service

    Rating 4.4 out of 5 stars

  • Professionalism

    Rating 4.5 out of 5 stars

  • Expertise

    Rating 4.5 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 8,740 reviews
  • Rated 5 out of 5 stars

    Glad I went with Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and I am glad I went with Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The missing appliannce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to review nothing deliivered as of 11/30/24 Mix up with product that i ordered 11/8/24

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bosch 500 - a great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bosch 500 series dishwasher is an excellent appliance for dishes cleaning. It comes with three functional racks for dishes, forks, knives, spoons and etc. and provides a great clean! The other best thing is when it’s operating you don’t hear any noises: it’s very quiet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dented

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a very nice refrigerator and they delivered it. nice enough guys. They were quick but few days later I pulled the refrigerator out to clean behind it and there is a huge dent all the way down the whole back end of the refrigerator about 4 ft long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and Dishwasher instalation by RXO!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding installation of my Bosch dishwasher by RXO. The team was very professional and completed the installation with no issues or problems. I am very satisfied with the dishwasher and the installation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to leave 5 stars to the 2 men who delivered the refrigerator to my home. But i feel bad that they did not have enough manpower to complete the task. The fridge was too big and heavy for 2 people to place it in our home that requires 7 steps to get to the kitchen. I put 3 stars because my appliance have deep scratches on it when it was delivered and installed. A little upset about it since i bought it brand new. Also, the previous delivery denied to install it the first time it was delivered to me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience ever. Same company botched delivery (six cancellations, no notice) resulted in me having to arrange pickup myself and unable to use haul away service. Left me with two units and endless headaches. Incompetent, zero accountability. Never again. Absolute trash service. I hope Best Buy changes delivery companies

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Love it

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was nice service was easy and fast loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Whirlpool Washer & Dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and good service in taking our old washer and dryer! Completes the deal when Best Buy installed our quality Whirlpool washer and dryer. Good price, great service and never fails!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Profesional team

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team, they cover our wood floors. No issues at all for our walls. Amazing team work!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer/Dryer Nightmare, Courtesy of Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month later, and I still don’t have a working washer and dryer. This was for a rental 3,000 miles away—now sitting empty—thanks to Best Buy’s chaos. First delivery? No stacking kit. The rude, impatient crew bolted before I could even get customer service on the phone. Multiple canceled deliveries later, I learn Best Buy doesn’t even sell the kit—I had to get it from Amazon. When they finally showed up, they dropped the old unit, wrecked my stairs, molding, and wall. Then they shoved the new set in, crushed the vent hose, and left a fire hazard behind. Property damaged. Rent lost. Patience gone. Never again, Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung bespoke 4 doors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, my wife and kids loved ❤️ i recomended great quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All good until...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men used straps to remove the old fridge and carried it out of the house to the waiting hand truck. It was amazing-so much so I didn’t see the gouge they put in the top of the door frame as they were taking it out. The first picture is with the door open, looking up. The second is with the door closed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Forde

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water line kit was missing some parts I will return to the Best Buy store to get a new kit. My old refrigerator couldn’t be haul away because it was infected with insects Best Buy have to refund me for that otherwise everything else was pretty ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gil

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation teams were very courteous, professional and knowledgeable.. they made sure there work space was left clean…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer!*****

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our insignia refridgerator was installed this afternoon,the delivery crew was prompt,courteous, and friendly. Calos and Gaer were the delivery crew,they should be commended for their professionalism! I would highly recommend best buy services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome refrigerator!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely buy this again! The control panel with touch buttons inside the refrigerator to control the icemaker and ice boost, temperatures, etc. is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome crew

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say I’m 50 years old I have never cam across a nicer ,more professional and dedicated delivery crew. This crew went above and beyond to make sure I was happy. I had just a drop off scheduled I hooked up the water line myself created a leak and this gentleman repaired it for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bespoke Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it delivered today so far so good except they forgot to put side and back fillers on so they have to come back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and the dryer is so far so good in use.

    I would recommend this to a friend