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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 742 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers value the overall performance, portability, and appliance relocation capabilities of the service. Customers appreciate the carefulness and damage prevention during the move, as well as the precise placement and knowledgeable handling by the technicians. However, a few customers have noted concerns about the noise level of the relocated appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 742 reviews
  • Pros mentioned:
    Appliance relocation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved my old washer and dryer quick and easy. Great guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was simple, easy and stress free!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was simple, easy and stress free with Best Buy! The gentlemen who delivered my fridge were very professional and knowledgeable. They were quick to adhere to our needs of where we wanted our fridge and the setup. Would never hesitate to have home delivery with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Hood removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my old hood out efficiently. Installed new hood - blade of fan bent he was able to bend back so it would turn. Hope no trouble in future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith and DANIEL were absolutely the most professional individuals they came out and were very detail oriented when it was time to transport the units throughout the house and very polite when explaining what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of appliances were great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recieved our new kitchen appliances on time. Delivery guys took our old ones out and installed all the new ones. Delivery guys were very friendly and took there time to make sure everything was just right. Best Buy was great to work with from start to finish. Would definitely reccomend Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered my fridge relocated my old fridge to my garage, which saved me a lot of hassle. They were fast and efficient, and were careful not to damage anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator relocation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Very knowledgeable and more than helpful. Very, very impressed with Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moved my fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Come on they put my old refrigerator in my garage!!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Relocate my old appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved my old stove to the garage with ni danage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service came free when upgraded my appliances. Everything was quick and easy and the movers very professionally and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Not a single complaint to be had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in home service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the appliance service regarding the delivery and placement were excellent. We have had no home service yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers moved old fridge exactly where I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Juju

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team hardworking professionals best team

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job relocating my old unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliance relocation charge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy removed the appliances from the house and away to be recycled for the same price as they would charge to take it into the garage. A great policy for up to 3 items and a great deal. No problems and excellent care and cleanup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG stove

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave a good rating because I have tried everything to clean the cast iron grill with no luck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated the fact I didn't have to do a thing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert delivery guys were polite and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys were polite and professional. Honored our request to relocate our previous washer and dryer to different location outside of our home. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What else makes any sense.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous washer stopped working days before the delivery of the new one. The old washer was removed not relocated. The cost was small compared to trying to get rid of it myself.

    I would recommend this to a friend