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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 742 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the overall performance, portability, and appliance relocation capabilities of the service. Customers appreciate the carefulness and damage prevention during the move, as well as the precise placement and knowledgeable handling by the technicians. However, a few customers have noted concerns about the noise level of the relocated appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 742 reviews
  • Rated 4 out of 5 stars

    No complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance was removed from the house and hauled away. Men were quick and professional. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement fridge Freezer freezes ice so fast Love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super friendly!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys came in and finished the installation and relocation of our items quickly...super friendly too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install crew went above and beyond on what we needed. Moved our old fridge to the garage and took away the ancient fridge that had quit working. Very professional.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Removing old refrigerator to the basement.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional with bringing the new refrigerator into the house & setting it up. They were unable to move the old refrigerator to the basement as there was only 2 of them & we offered to help them but they wouldn't allow it. We ended up having to rent a dolly & the 2 of us moved it to the basement on our won by going outside & into the entryway.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Heavy Items

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this service if you have heavy items to relocate. But make sure you are very specific of where you want the items.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Relocation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They said they’re not supposed too but they do it just for favor .. but I paid for that ahead for relocating the old fridge and they cannot put it closer to the wall to be plugged in .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator moved to garage easily!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of new fridge and they put my old refrigerator in the garage exactly where i wanted. No problem at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who delivered the refrigerator and moved the old one out were very careful, polite and professional. They too great care with both the move in and out. Very clear with instructions and I truly appreciate great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Move it over here...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife said I can no longer install things anymore because of my injuries sustained in the line of duty defending our great nation. I can live with that when it gets me out of stuff like this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installment of Applliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The way best buy install appliances in the house has always been efficient, fast and pleasant. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Seth and Beau were most accommodating. They worked so well together. They were patient and very understanding. Beau took the time to program my relocation to my existing remote, and I was most appreciative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant beat it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome machines. Low water consumption and low electrical use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Relocate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful staff moving washer and dryer to new location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MOVINGCREW

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE DELIVERY CREW WAS ON TIME AND VERY THEY TOOK VERY GOOD CARE OF ALL THE APPLIANCE AND PUT EVERYTHING IN PLACE WHERE SUPPOSE TO GO,THEY WORE MASK AND WAS SURE TO EXPLAIN ABOUT THE APPLIANCESTHEY DESERVE THE BEST GRADE.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Quilty not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator kinda loud. Drawers seem lopsided overall quality not good for the price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew what problem was and recommended replacement0.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Service guy is a very professional.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service guy is very professional and knowledgeable about his work. I am satisfied with service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy install was courteous and on time. No issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and the Geek Squad was very professional during the process.

    I would recommend this to a friend