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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 742 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers value the overall performance, portability, and appliance relocation capabilities of the service. Customers appreciate the carefulness and damage prevention during the move, as well as the precise placement and knowledgeable handling by the technicians. However, a few customers have noted concerns about the noise level of the relocated appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 742 reviews
  • Rated 5 out of 5 stars

    A much better moving team today

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lead mover from the Best Buy moving team came today on 2/23 to relocate our old refrigerator is much better than the lead mover who came on 2/20 to deliver the new refrigerator!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome help they moved my old units to the garage and was able to setup my new systems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is very great as my instructing. Good job guy. That why I airway the best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easier Than You Think

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service when replacing one appliance for another.this service makes upgrading easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They finally sent someone that fixed everything.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally after muktiple failed appointments they sent a giy who knew what he was doing and finally fixed everything. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relocate old appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who came were great they moved the old unit so easily .Did not scratch anything placed it in the garage were we resold our old unit.Then moved the new unit so smoothly in about 10 minutes and arrived on time . Great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just to my garage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little expensive considering they moved it like 60 ft lol but they were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very courteous and professional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and moved our old refrigerator from upstairs to the basement. They were very courteous and professional. They were careful of the surroundings and had no problem with the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old fridge was moved to the garage, and they were so careful not to scratch it. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was amazing. I haven't seen a service as amazing as this anywhere else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professionalism!!! They came on time. Setting and relocation was quick and effective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very careful and dependable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved a freezer from one small room to a different location and did an excellent job. Not once did they touch the walls of the small space and bang up my walls. Very profesional and careful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers forgot to reinstall two parts, still waiting for the parts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relocating the old frig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was great and quick. Moved the old frig to our new location without any problem. The movers definitely knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gone Gone Hone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it away yahoo didn't realize just how on it's way out it was til we got the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very neat and well done. Cleaned up any mess. Answered all questions too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance Relocation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last team that came out was awesome and, they did exactly what was asked. I was very thankful they were pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauls included with the membership. Nice perk to not have to move large objects or ask for help from others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery and removal of old appliance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were great. I was wondering how they would get the new refrigerator in through the doors but they managed it just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REVIEW

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT TEAM ALWAYS SMILING AND THERE TO HELP THAT WHAT IS NEEDED BY A CUSTOMER

    I would recommend this to a friend