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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 742 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers value the overall performance, portability, and appliance relocation capabilities of the service. Customers appreciate the carefulness and damage prevention during the move, as well as the precise placement and knowledgeable handling by the technicians. However, a few customers have noted concerns about the noise level of the relocated appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 742 reviews
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went quick and smooth. They moved our old fridge downstairs in our garage and didn't damage a thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys relocated my appliances exactly where I requested them to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the delivery team was great and very helpful to relocate my old appliances to a new location, great guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick move

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Moved old refrigerator to garage with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moved items without a hitch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team moved appliances exactly as I'd asked, and I couldn't be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy have a good service and good take care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relocation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team work, excellent service, work complete

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money to have them move my old appliances down the stairs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Appliances

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a refrigerator on Black Friday and was told that it would be delivered that following Saturday. Saturday came and the wrong refrigerator was delivered it was broken and dented i told the delivery men that this was not the refrigerator I purchased and they smiled and stated “well do you want to keep it” I immediately called the customer service and was rescheduled twice without noticed no one showed it is over two weeks and my family and I are still without a refrigerator. This has been a terrible experience and I will now be canceling this order and spending my miney else where. I wouldn’t recommend purchasing or doing business with this company.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up for the delivery crew

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew was super friendly and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t thank you enough for making your people so friendly and willing to help

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Get This

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I coughed up extra money for this service, which should have been included with the installation. All they had to do was move it to the basement, which is accessible by the elevator across from my door. Instead, this is a 3rd party bunch of nonsense that means you not only have to wait for the installers, you have to wait for these take-away guys. TAKE-AWAY NEVER SHOWED. All Best Buy would do was refund the money. That did not begin to pay for the chiropractic sessions I had to do, after injuring myself trying to shove the old air conditioner to the elevator. A neighbor saw me and helped or I don't know what would have happened. It was several months ago and it still makes me very angry.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Relocation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 story townhome, lots of stairs. Very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional people and awesome service.. they cleaned up everything after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul the Samsung Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a happy day when the hauled away our Samsung Range. What a piece!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my old stove and the delivery people took my old one away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUYS WERE VERY FRIENDLY AND MOVED OUR OLD FRIDGE RIGHT WHERE WE WANTED IT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional service and timely delivery. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. love the installation. highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rotating out oldest fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nee fridge brought upstairs, relocated fridge to downstairs the hauled one away. Very helpful

    I would recommend this to a friend