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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 742 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers value the overall performance, portability, and appliance relocation capabilities of the service. Customers appreciate the carefulness and damage prevention during the move, as well as the precise placement and knowledgeable handling by the technicians. However, a few customers have noted concerns about the noise level of the relocated appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 742 reviews
  • Rated 1 out of 5 stars

    Move

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not relocate to the basement for us. Even after paying for it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a hassle to get my dryer took weeks and tons of miscommunication

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointed - they didn’t do the job and yet charged

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They couldn’t figure out how to get the fridge out the door but had already unhooked it so they left it in our entryway and now we have no fridge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I was refused service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t happen. I was refused the service of relocating my previous appliance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never happened

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got to it due to the fact the people couldn’t get me all items at the same time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a nightmare!! These 3rd party companies will push me away as a customer takes 2 to 3 weeks to reschedule anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hall away

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who mover my fridge, ripped the door off the hinges moving it and didn't say a word.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Relocation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person didn’t relocate my other stove and he wasn’t very nice at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Two drivers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unprofessional rude drivers, refuse to deliver my washing machine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken relocate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved the Frig from House to Garage and the coolant lines leak. It is my guess that they did it when moving

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They could not come to home

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered before the lock down and they could not come to do the free service so I had to pay someone to come do this service for us.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Grumpy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All they did was complain and complain And and and

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Moved myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to move the appliance myself- do yourself a favor and save your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hah!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use! Review would not be necessary!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t happen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relocation wasn’t completed with the team that came out. Still waiting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    FAKE SERVICE! Just to steal the money from customr

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They haven't completed the service and i am surprised to see the service was completed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Service not completed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relocation pending as refrigerator was not connected with water supply

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service and no refund for this

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They left my washer and dryer uninstalled and bolts still attached useless and worthless to purchase!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was refused delivery team said they weren’t payed for that

    No, I would not recommend this to a friend