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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 713 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers highly value the Appliance Relocation service for its overall performance, portability, and appliance relocation capabilities. Users appreciate the service's carefulness, damage prevention, and precise placement. Some customers have noted concerns about the noise level of relocated appliances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 713 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Successfuly reloacted my fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fridge was successfully moved from my kitchen to the garage. Although I had some disappointing issues with the new fridge install, the old fridge relocation went fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old dryer relocation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and moved the old dryer exactly where we wanted it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good installers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation guys really knew what they were doing. They had to remove the door to the garage. Cleaned up all the debris. They installed the fridge and were gone within 45 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job by company

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company got rid of my old dishwasher since I didn't need it anymore

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Appliance relocation service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The relocation service men were polite and cared about our home. They were efficient and careful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Moved old fridge to basement with ease

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new fridge to have more storage space, but still wanted to utilize the old one in the basement. There's no way I could handle it with my back pain, so I opted for this service. The delivery and installation crew were already great people, and this simple process was cakewalk. Couldn't have asked for better staff members.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Mindful in relocating old washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very mindful and careful in moving old washer to my garage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this service done every time we buy new major appliances. It is hassle free and it’s just something you don’t have to worry about from the minute the new item comes to your house. They move your old unit to wherever you want and the new one gets out in to your location with a simple install also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Delivery Team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was great. Proficient and tidy! The two men handling my service knew what had to be done, examined the space limitations and graciously thanked me for following all the prep instructions to make their job easier! I appreciated them so much for acknowledging my efforts to get ready for them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys worked hard and were efficient, very pleasant and took care in moving the appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best employees who install my appliance did an excellent job They took great care bring in the appliances and taken the old ones out

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Moving the fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to have my old refrigerator moved into the garage so my utility company could pick it up for an energy credit. The Best Buy team picked it up and moved it with a smile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Moving

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who moved the washer and dryer handled the washer and dryer with care

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess its good. They fixed some stuff but to be honest its a nice thing to have.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Moving in SAME building

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked weeks in advance to make sure Geek Squad had info & COI for building. They had neither! Paid a Lott of money for this service! They would not hook up over items that were previously purchased. Sound bar & blu ray player, or to connect to Spectrum. I can understand that. They could at least hooked up the items that were was originally purchased from Best Buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In home delivery and set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home delivery and set up for a LG Refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed the refrigerator located to our daylight basement area. They ended up taking it outside and in the downstairs slider and were able to avoid negotiating the stairs. They completed the move efficiently and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WHIRLPOOL REFRIGERATOR DELIVERY & OLD ONE REMOVED

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men from Best Buy who delivered our new Whirlpool refrigerator were all professional and efficient. They first removed the old one to the garage. Then they reversed the door's swings before carrying the new one into the house, placing it where the old one was. They connected the water line to it for the ice maker to be installed later. A job well done!

    I would recommend this to a friend
  • Pros mentioned:
    Appliance relocation

    Rated 5 out of 5 stars

    Refrigerator relocation

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was able to set up for the installation crew to take our existing refrigerator and relocate it to our garage. They the took away the broken refrigerator in the garage. Overall a great service to offer customers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product positioning

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were knowledgeable and careful about handling of all products.

    I would recommend this to a friend
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