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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 720 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers highly value the Appliance Relocation service for its overall performance, portability, and appliance relocation capabilities. Users appreciate the service's carefulness, damage prevention, and precise placement. Some customers have noted concerns about the noise level of relocated appliances.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 720 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In home delivery and set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home delivery and set up for a LG Refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance relocation

    Rated 5 out of 5 stars

    Refrigerator relocation

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was able to set up for the installation crew to take our existing refrigerator and relocate it to our garage. They the took away the broken refrigerator in the garage. Overall a great service to offer customers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WHIRLPOOL REFRIGERATOR DELIVERY & OLD ONE REMOVED

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men from Best Buy who delivered our new Whirlpool refrigerator were all professional and efficient. They first removed the old one to the garage. Then they reversed the door's swings before carrying the new one into the house, placing it where the old one was. They connected the water line to it for the ice maker to be installed later. A job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product positioning

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were knowledgeable and careful about handling of all products.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Mel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their help was invaluable, you just watch and they do their thing. Very cautious not to damage doorways or anything close to their pathway.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. There was a small hiccup, however the mistake was understandable, fixed, and they were great about it:)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Move

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guillen and Aguilera from A CTCI Delivery efficiently relocated the old fridge to the garage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In home service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Easy install and very nice guys! Very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out very nice very professional took them no time at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Out with the old!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my appliances we great and efficient in disconnecting my old appliances, They took the old appliances out to my garage and set them down. Great care was taken with this process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The relocation was done with efficency. The workers were professional.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Took the stress off of us trying to move it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new refrigerator and needed the old one moved to our garage. When I asked if they could do that they said no problem. It saved my husband from trying to figure out how he was going to do it. Thanks guys for your help.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Install

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was clean and done right, I would have them deliver again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Moving in SAME building

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked weeks in advance to make sure Geek Squad had info & COI for building. They had neither! Paid a Lott of money for this service! They would not hook up over items that were previously purchased. Sound bar & blu ray player, or to connect to Spectrum. I can understand that. They could at least hooked up the items that were was originally purchased from Best Buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of my new Dacor refrigerator went very well. I love my new refrigerator.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst delivery workers and lazy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse delivery people/company ever. Very lazy and refused to do the job. They also didn't speak English (we are in America) and couldn't communicate. They left without doing the work I paid for. Horrible experience and very argumentative with little English

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Move Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relocation crew was careful and efficient and moved our old refrigerator without incident.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeramie and Sparky delivered a new fridge, installed it (including water line) and removed the old fridge to our garage. They arrived right on time, and were cheerful, accommodating, friendly, charming, skilled, and in all ways professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast n kind

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was speedy and earlier then expected they did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Relocation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed the old refrigerator moved into the garage. They did a great job.

    I would recommend this to a friend