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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 742 reviews

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Rating by feature

  • Service

    Rating 4.1 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.1 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the overall performance, portability, and appliance relocation capabilities of the service. Customers appreciate the carefulness and damage prevention during the move, as well as the precise placement and knowledgeable handling by the technicians. However, a few customers have noted concerns about the noise level of the relocated appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 742 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installers very cooperative.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator installers were very helpful in moving our existing refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about the Insignia fridge/freezer. The layout is very good. Easy to access items. I’m handicapped so that’s important. I am impressed with the digital readout for temperature when the door are open.

    I would recommend this to a friend
  • Pros mentioned:
    Appliance relocation

    Rated 5 out of 5 stars

    Professionally move your appliance to another spot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They actually Professionally move our appliance to another spot in your home. In our case; they move it to our garage.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Relocate fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job moving my old fridge exactly where I wanted it. Little to no effort for these guys. Thx.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth The Money To Spend For Fridge Relocation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this service for the relocation and removal of refrigerators. The two service/delivery men were very courteous, friendly, and knowledgeable. It was the second day on the job for one and he was very courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great workers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers who moved our old fridge were great. Very friendly and do just as expected. I had no issues or complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    worthy of Best Best brand

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a complicated job, but they made it work to our satisfaction.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Job half done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They relocated my fridge to the basement which was helpful, but they refused to take it through the final doorway because they needed to take the handle off. I did this myself and pushed the fridge through the doorway and into place which took me about 5 minutes by myself. Best Buy’s “free” installations and relocations just aren’t actually free or full services since any obstacle at all will result in either extra charges or leaving you unexpectedly with the job half done.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I didnt have to move it, so it's awesome.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, they moved this and I didn't have to do it. No complaints here. Best buy does pretty good here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greg customer service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought a fridge now, both washer and dryer. I have never had any problems. The staff is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased. Very professional. Installers did as I asked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stovetop removal placement.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful job moving our appliances to our garage in the spot we asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEEDED WHEN INSTALLING THE NEW ONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very careful when disconnecting moving my old refrigerator to another location within the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great, put the appliances where we needed to sell...

    I would recommend this to a friend
  • Pros mentioned:
    Appliance relocation

    Rated 5 out of 5 stars

    Successful move of old appliance within home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery crew moved the old appliance as scheduled to the basement of the home which was very helpful and appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True Professionals

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the care and professionalism of the two gentleman who relocated our old fridge and set up the new fridge. They took every care not scratch our hardwood floors, and despite a tight fit never touched a wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Requested relocating original refrig to garage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid a nominal amount to relocate a refrigerator that was being replaced into the garage. Handled without incident by the Best Buy team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the employees were very carefull and informative when moving washers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were really nice they moved everything out of the way put together everything and no damage to my stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome delivery and installation!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super fast delivery. utmost professional and efficient installation and setup. guys even came early. will definitely have best buy as my top choice for our next appliance purchase!!!

    I would recommend this to a friend
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