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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 161 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are delighted by the Essential 1-Camera Indoor Wired 2K Security Camera's video quality, easy setup, privacy shield, motion detection, and night vision capabilities. They appreciate the crystal-clear 2K resolution, automated privacy shield, quick motion detection alerts, and impressive night vision quality. The camera's user-friendly features and exceptional security capabilities make it a popular choice for indoor security needs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 161 reviews
  • Rated 5 out of 5 stars

    Doog

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very flexible to use with app.May buy additional ones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it 2 weeks ago and loving it. Sensor is awesome when it sees people coming in. Echoes a bit when you talk, easy to download video capture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little camera is awesome. Had it shipped from Best Buy, and it’s all I need for my tiny studio. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really good cameras!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    their quality is great in all aspects! very quick with motion sensing, love the privacy flap it has!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! Great for watching pets and also what they do

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Siren stuck on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a geofencing mishab and the siren is stuck on. I can't plug it in without the siren going off. It requires a subscription to view recordings. I found that out shortly after the return window closed.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Daniel,

      We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at [email protected] by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    CJ

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Notifications are delayed and squelching is really bad when talking through camera.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Carlos,

      Thank you for your review. Please read following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Better than others

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. The screen is a good addition for privacy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Over-priced, not worth jt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced when you include you must also pay for a subscription to really get any features at all. They should print that on the outside of the box.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Privacy shield, Video quality
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good quality, indoor camera

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already own a couple of Arlo cameras that are outdoor, battery–powered ones and I’ve been very happy with them so I was eager to try out the indoor, wired version. My main purpose for getting this camera is to keep an eye on my two cats when I’m not home, with the goal of having some basic monitoring in place if ever left alone for an extended period of time. Out of the box, I was happy to find that the cord of the camera is really long. Most people should find that it will reach an outlet near wherever they decide to put their camera. Setting up the camera was a little bit more tedious than my previous Arlo cameras but the process is still simple to work through. With the newer generation camera, I was forced to update my Arlo app on my phone. I didn’t really care for the format changes made to the app, but it’s still easy enough to figure out. For me, the best feature of this camera is the privacy shield and the fact that it is automated – meaning you can control it from the app. Since I only intend to use this camera to spy on my cats, it’s nice to know and visibly see that the shield is covering the camera when not in use. Image quality is excellent for my needs, in both daylight and nighttime conditions. The camera has a pretty wide camera angle at 130 degrees, which I found to be more than adequate for indoor use. Like my others Arlo cameras the motion detection sensitivity of the cameras is excellent. The two-way audio seemed fairly decent. When talking to my cats it sounded like there was a bit of feedback a couple times, but overall they did respond to me calling their names (with much confusion) so the sound was still clear enough for them to respond. The only real negative with this camera is that there isn’t a backup battery option with it. It’s not a deal breaker for me, but for those looking to have a wired camera with a backup battery, this one wouldn’t fit the bill.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have momentum camera as one of inside cameras, but they no longer sell in retailers, unfortunately. I’ve had Arlo’s essential indoor camera for three months now and it’s not worth the buy. If the internet goes out it does not automatically reconnect when it comes back up. It does this buffering when recording very often so the video is constantly pausing as playing (can easily miss something happening). It also grays out while recording often times. I constantly have to completely reboot and restart it when there is an internet outage just for it get back to working and recording, the last time it did that completely had my nerves shot because it was such a pain in the ‘ssa’. The view is fairly decent when it does record and it does pick up sound greatly. Maybe with a few software updates I’d assume, it’ll be worth the purchase. For now I’ll just to stick to my doorbell cameras with them, and momentum for my indoor cameras.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use, Night vision, Video quality
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Buy it. Buy multiple!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic camera. Image quality is solid. I am able to tell what I am seeing and I believe most will have no issues with the quality of the image day or night. Night vision, like with all cameras, requires some finessing in some situations. Don't put anything too close to the front of it or else it could generate over brightening of the image. In a well placed location, the night vision is solid! Audio is clear. When I spoke into it, it was either super clear. Any issues that I had with audio appeared to be related to network connectivity/speeds. Setup was easy. Setup took about 5-10 minutes to complete and I'd wager this would be true if I was setting up multiple cameras. The app was easy to use and clear as to what you are doing (I am using iOS). notifications were super sensitive to start and was triggering my phone constantly, but I was able to tone it back to a reasonable amount. My biggest complaint about this camera is not being able to do 24/7 recording without motion as it is connected to power already and wouldn't have an issue with running out of power.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Privacy shield, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Safer Home

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he Arlo Essential 1-Camera Indoor Wired 2K Security Camera (2nd Generation) has proven to be a game-changer in home security. Boasting a crystal-clear 2K resolution, its video quality is unparalleled, providing sharp and detailed footage both day and night. What sets this camera apart is the Automated Privacy Shield, a thoughtful feature that automatically retracts the camera when disarmed, ensuring privacy for users at home. Installation is a breeze, thanks to the user-friendly Arlo app that guides you through the process. The camera seamlessly integrates with popular smart home ecosystems, allowing for convenient voice commands and easy inclusion in existing setups. Customizable motion detection zones and sensitivity settings enhance the reliability of alerts, minimizing false alarms. While the free trial of Arlo Smart is a plus, the subscription plans for cloud storage might be a consideration for budget-conscious users. Nonetheless, the peace of mind and security offered by Arlo Essential make it a worthwhile investment. In its 2nd generation, Arlo continues to lead the pack in innovative and reliable indoor security solutions.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Video quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Amazing image quality with a confusing app

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary: A small, inexpensive, and powerful indoor camera with great image quality, the convenience of USB C, but a disorganized new app. I’ve been using Arlo cameras for over 5 years and am heavily invested in the ecosystem with multiple wireless cameras outside and was looking for an indoor addition. I wanted something small, with good image quality, and also wired so I wouldn’t have to worry about recharging batteries and this fits the bill. The image quality from the 2K camera is astoundingly good - there’s really no need for 4K where there’s tons of detail. It also handles low light situations very well and the night vision mode is crazy-good where you can easily make out facial details even in a completely dark room. Motion detection is also very good where you can have it set to be extremely sensitive where it will detect even tiny changes in light. You can set it to be much less sensitive too where it only detects larger movements like humans or animals moving across the frame. I set the detection sensitivity to around 30-40% to prevent an over abundance of alerts for non-important events. The camera is mounted on a small base so it can be easily placed in smaller locations. The angle of the camera is also adjustable and it comes with a baseplate that can be screwed into a wall for a more permanent fixture. The camera has a built-in power cable with the other end being USB C so you don’t have to use a proprietary wall plug but they do actually provide a USB C wall plug which is nice. If you’re an existing Arlo owner, the new app will take some getting used to and I certainly prefer the previous app. You will be forced to update to the new app to use this camera. The main issue is that settings are strewn about the app in illogical places. There are settings such video and audio identification settings for individual cameras such as motion alerts and audio alerts that are located in your “Home” settings under your profile, not in the individual camera settings that are accessed by tapping on the camera in your device list tab. And as a mother reviewer noted, the setting to turn off the indicator LED is hard to find (it’s in Device Settings, tap on the camera name, and it’s in Device info). I found connecting to the live camera feed to be intermittent. Sometimes it connects instantly and sometimes it doesn’t connect at all. When I first started writing this review it wouldn’t connect, now that I’m wrapping up this review a day later it’s connecting just fine. I had similar issues with some of my wireless cameras initially but don’t experience those issues anymore, so it could be resolved with an software update. For the price, it’s a fantastic addition to an existing Arlo system and thankfully most of the frustrations can likely be resolved with app and software updates.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive membership

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get a 30 day free trial for their membership, but after that you have to to have one purchased in order to see clips of activity- or you only get motion detection notifications. Going back to Ring.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Adrian,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know some features are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Remarkable 2K Security Camera

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo - Essential 1-Camera Indoor Wired 2K Security Camera (2nd Generation) with Automated Privacy Shield - White is a remarkable indoor security camera the delivers clear surveillance video in up to 2K (2560 x 1440) resolution. This camera features a digital zoom allowing you to slightly enhance the visual of an object or section of the room while using the remote app from your mobile device. Setting up the Arlo - Essential 1-Camera is pretty simple. There is only one included power cable that you must plug in to an outlet. Once it's plugged in, you use your phone's bluetooth and wireless connection to configure the wireless network options for the camera. This camera does not support ethernet cables. It is purely wireless network compatible. The Arlo Essential security camera has a ton of nice features. Live video streaming. I use this feature on a regular basis when I am away from the house. The video is always clear and I can see exactly what's happening in my home. Motion detection will provide you with optional alerts on your phone so that you are kept up to date on down to the moment if anything changes in your home. The noice canceling audio is pretty good. You hear what you need to hear without a lot of background noise degrading the sound. Using the camera is extremely easy. The app is intuitive to navigate and easy to customize and control. You can create your own dashboard so that you see all the information and video that is important to you as soon as you open the app. I do enjoy having the Arlo Essential Indoor 2K security camera. It looks great. Has multiple options for mounting and positioning to make sure you capture the right angles. It has a 130º FOV (field of view) so you can cover a pretty wide area. You will have to subscribe to a cloud service for storing and reviewing your videos. I highly recommend this camera for anyone looking for a simple, elegant, dependable security camera.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great quality but useless without subscription

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo wired indoor cam is good for basic surveillance and supervision of the interior of my home when I am away. My favorite feature on it is the two-way audio communication in addition to the video monitoring I can have on my phone. I can easily communicate with my teenager and her siblings if I need to step out to the grocery store or anywhere else briefly. I can check in on home, ask questions, and communicate as needed. This is all through the app that goes with it by the way. Another couple of features I'll highlight were the wide-angle view, night vision, and the high resolution of the camera. You can go between 720, 1080, and 2k resolutions when viewing as well. My only complaint is that the camera is virtually useless without the paid subscription. You need it for the feed, It has an "event' detector --- which also requires the paid subscription as well, so if you're not planning to get that, I wouldn't get this camera at all. All this aside, it is a good camera, good resolution and quality, and doesn't necessarily exceed its competition, but it is on par with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cant connect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If wifi connection is weak or there is alot of interference, it will not connect. It cannot connect to hub station.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jason,

      Thanks for your review. If you're experiencing some range issue with your system, read this article to learn how to extend the range of your system: https://kb.arlo.com/5568. For further help, navigate to Settings > Support in the Arlo App for service options for you.

      We appreciate your support.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Bad product and even worse customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its broken in one week I was on vacation and Best Buy didn’t replace it

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent video and audio

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo - Essential 1-Camera Indoor Wired 2K Security Camera (2nd Generation) has great video and audio capability. Connected to the Arlo app gives you all the flexibility in setting up the camera. You can geofence to turn on and off when certain people leave and come home, although this is for the whole system it applies to every camera you have connected. Setting up and adding the camera is simple with the app. The camera comes with a USB C chord and AC Adapter. If you have a USB C outlet you can use without the adapter. Once added you can set up the camera audio, video and different settings to detect motion and or sound. I like the flexibility to set up activity zones so you can be very specific about where the camera will alert you to motion. I set up by a window and a tree branch and flag waving kept setting it off so I moved the Activity Zone which stopped the false alerts but still protected the doorwall area so if someone walks in it will detect them. Set up also includes the ability to test the motion and audio from low to high. Again I modified this so it stops picking up my robot vacuum as much. I still get the occasional alert but overall much better than if the option didn't exist. The only cons I have are the chord, but that is the product, Arlo does offer cordless options, I didn't deduct a star for this because it is not the cordless option. The privacy window is also a issue for me, it is loud when it opens which means it isn't stealthy when turning on. All in all I would recommend this to a friend.

    I would recommend this to a friend
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