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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 161 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the Essential 1-Camera Indoor Wired HD Security Camera (2nd Generation) for its clear camera quality and ease of use. Many appreciate its overall performance, privacy shield, and compact size. While the camera is praised for its motion detection and features, some users have noted concerns regarding the noise level and night vision clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 161 reviews
  • Rated 3 out of 5 stars

    Bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning this and switching back to Eufy, less than a month in and the cameras video feed is extremely bright and hued.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Troy,

      Thanks for sharing your review. We want to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Don't buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't bother. It is extremely difficult to set up. It won't connect, despite "seeing" my network and me logging in to it successfully. The tech support is basically non existent. You have to look up the issue and weed they the dozens of long articles yourself. I could not get anyone live to help.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are buying this to work with your Google Home app- I would not recommend. It’s extremely slow to connect- compared to my Google nest cam Which immediately shows the live image- this cam Sometimes took 1-2 minutes to even show a live image. It was also slow to load using the official Arlo app.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thank you for your review. The delay you are experiencing is normal behavior. A slight delay is expected as the camera must communicate with the Arlo cloud when live streaming. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnect from the app all the time! I do not recommend these cameras.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/000062923. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up every car that passed but when I removed vehicles it picked up nothing

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Karen,

      Thanks for your review. First, please ensure that all other motion is not deselected. If your camera is still not detecting motion, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Easy Setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not a fan of the lens cover. It was too loud for my liking.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok. Needs an option to turn off notifications when I’m home.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for your review. If you are getting notifications for all motion, we suggest either reducing motion sensitivity or creating activity zones. Please read this article :https://kb.arlo.com/1001908. For further help, navigate to Settings > Support in the Arlo App for service options.

      We appreciate your support.

      Best regards,
      Arlo Team
      arlo_us

  • Rated 1 out of 5 stars

    Video Delay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was approximately a 45 second delay. Need it to be more real time.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Marisol,

      Thank you for your review. Please read the following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.

      For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    Can,t be used in Argentina

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo app does not let installations in Argentina.it can't be paired.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed Product Not Adjustable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera isn't adjustable for best angle for viewing and recording. I returned the product for a refund.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Campbell

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    No longer works with Google displays

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera image was great and is viewable in the Arlo app, but no longer is streamable on google displays! I wouldn't buy it again.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Robs

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    I don’t recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forced me to Update software and then the camera crashed, will no longer even power on….

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Myles,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Didn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work. Had to return it. Went with another brand.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Dawn

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound don't work but I think it's just the device I got, would definitely get another one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Piece of Mind

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a good product... Eyebon my home.......

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo indoor camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the older version of this Arlo camera and it works great. It’s perfect for keeping an eye on the pets when I’m away from home. This camera has great video and audio quality, and i prefer Arlo’s products over Ring just for that reason.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been trying to find a camera that sits on the inside of the window, but pointing outside to my car. I am not able to put up a camera outside due to rules in my lease. I have tried many dofferent cameras within in the last couple weeks. After having it for a couple days , this camera is great and does the job. Even though I was told the sensor wouldnt activiate through the glass, it has been working great for me with no issues in the sensor. It is also the perfect size and can be on my window without any issues. This is a great camera and for the price, it cant get any better! Very happy with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! I loved it I didn’t imagine that this product would be so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alro security camera indoor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this camera. Footage is excellent.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    First generation was better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced 2 Essential cameras w 2nd generation. Neither camera works correctly. One doesn't record video, the other gets green vertical lines.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We would like to learn more about the cameras not working concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

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