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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 197 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the Essential 1-Camera Indoor Wired HD Security Camera (2nd Generation) with Automated Privacy Shield for its great camera quality and ease of use. Many appreciate its overall performance and small size, as well as features like the privacy shield. Some customers have noted minor issues with the noise level and night vision clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 197 reviews
  • Rated 4 out of 5 stars

    camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good camera but firmware was not updateing and made installation tough . They could do better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It’s not only security it’s fun to see what’s going on inside

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Camersa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 cam stays in the red and it lingers, blue dot should not be so known that a camera is on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eyes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for inside or outside the house. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase clear images price was good, would purchase more

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for able to adjust video quality when camera is placed inside a window

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within 2 weeks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ONE OF THE WORST CAMERAS I'VE EVER USED. It stopped working and died within 2 weeks. And what they don't tell you is that there is a subscription fee after the 30-day trial. If you don't pay your camera is basically useless. The feet is also very laggy and slow. I have very fast internet and a fast phone plan. I also have a home security system that streams at 4K without a problem. I WOULD NOT RECOMMEND

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thank you for your review. The delay you are experiencing is normal behavior. A slight delay is expected as the camera must communicate with the Arlo cloud when live streaming. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Never know who's watching

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is good not great. Sound quality is good not great. I decided to cancel my account. We shut down the cameras so the white privacy shield was down until we made a final decision as to what we wanted to do. That night the privacy shield popped open like someone was watching us. The security on these are only good while you pay and probably not even then.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Steven,

      We take your security seriously and want to work with you to address the privacy shield concern you shared. Please send us an e-mail at [email protected] with a screenshot of this review, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Reliable and easy to use app

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 of these the older version and this one and they are the best cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So great and amazing give me money now!!!!!!!!!!’nn

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning this and switching back to Eufy, less than a month in and the cameras video feed is extremely bright and hued.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Troy,

      Thanks for sharing your review. We want to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Don't buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't bother. It is extremely difficult to set up. It won't connect, despite "seeing" my network and me logging in to it successfully. The tech support is basically non existent. You have to look up the issue and weed they the dozens of long articles yourself. I could not get anyone live to help.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't connect tried several times and called support so disappointed

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Shac,

      Thank you for your review. If you're unable to set up your Arlo cameras, please read the following article: https://kb.arlo.com/000062870.

      If you still need assistance, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and support.

      Regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are buying this to work with your Google Home app- I would not recommend. It’s extremely slow to connect- compared to my Google nest cam Which immediately shows the live image- this cam Sometimes took 1-2 minutes to even show a live image. It was also slow to load using the official Arlo app.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thank you for your review. The delay you are experiencing is normal behavior. A slight delay is expected as the camera must communicate with the Arlo cloud when live streaming. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Not worth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth buying, it’s need a subscription and not good clarity

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello

      Arlo cameras do not require a subscription to access basic features such as live streaming and motion or audio notifications. However, subscribing unlocks additional features, including 60-day Video History, Advanced Object Detection, Activity Zones, 24/7 Emergency Response, and more.

      Best Regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Easy Setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not a fan of the lens cover. It was too loud for my liking.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok. Needs an option to turn off notifications when I’m home.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for your review. If you are getting notifications for all motion, we suggest either reducing motion sensitivity or creating activity zones. Please read this article :https://kb.arlo.com/1001908. For further help, navigate to Settings > Support in the Arlo App for service options.

      We appreciate your support.

      Best regards,
      Arlo Team
      arlo_us

  • Rated 1 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnect from the app all the time! I do not recommend these cameras.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/000062923. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 1 out of 5 stars

    Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up every car that passed but when I removed vehicles it picked up nothing

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Karen,

      Thanks for your review. First, please ensure that all other motion is not deselected. If your camera is still not detecting motion, refer to this article to learn how to troubleshoot: https://kb.arlo.com/994085. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your support.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    Can,t be used in Argentina

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo app does not let installations in Argentina.it can't be paired.

    No, I would not recommend this to a friend
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