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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 672 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Essential 1-Camera Outdoor Wireless 2K Security Camera, particularly praising its excellent video quality, ease of use, and simple setup. The camera's overall performance, night vision, and motion detection also receive positive feedback. However, some customers have expressed concerns regarding the battery life and connectivity, while others have mentioned limitations with the mounting options and storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 672 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very convenient to be able to add solar panels to each camera and with wi-fi signal be able to run these cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth buying!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice responsive cameras! I also like the new mounts which are basically slide and snap in place. To me this mount makes the camera more secure.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with the zone detection. Seems to be lacking significantly in that area. Will not capture much movement at all!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great Security System.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best security system to use especially if you own a condo , town home or apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras and software interface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised! Higher traffic area battery lasts 2 weeks. At the front door battery lasts a month. Happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far performance is as expected with great battery life and looks great one installed. No issues so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok not that great sim to ok byt not grwat just ok but ok

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 1 out of 5 stars

    No communication is available at the store.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are great but could not get any follow-up help from Best Buy. You cannot speak to a person in the store but have to try to communicate with someone in a foreign country that you can't understand. I have Arlo cameras and wanted more. Since there was totally no support I returned the cameras.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    GS install the worse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product is good, horrible geek squad installation process. over a month to try and get installed. had to get independent to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Between me & you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep this on the low but I like this camera system better than the Ring...

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Family safety

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used security cameras before but i am glad to use them now for the safety of my family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameria

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have these on both house same app they are get, I pair them with solars keep charged

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your time, tech support is horrible. Video quality is good when they're working.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Juan,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    Sturdy, but poor two way sound

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this camera for about a year. I've also (accidentally) dropped it a couple times. Other than a few minor nicks from that, it's in great shape. Though if you want the ability to use the two way speaker, I wouldn't use this product. The person at the camera can hardly hear me. The sound is garbled and fuzzy-making a loud white noise sound. For this reason I cannot recommend this product.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Homeowner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo is ok in the day light but are dark pictures at night (for us old farts lol). the light is a fake and doesn't light up 5 feet away.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Great value at the price we paid.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    If Customer Service is important then reconsider

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work ok. Had two that would not charge properly and customer service has been awful! Submitted case online and was closed after a month with no resolution. Was able to get a rep on the phone but was transferred three times and on the phone for over an hour. Still on hold as of this post!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    The best cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great cameras, user interface is nice and clean, prefer these over the blink outdoor cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the reaching distance. Will add another camera to the back patio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BenB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo system is easy to setup and use. Reliable access and long battery life.

    I would recommend this to a friend