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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 624 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the Essential 1-Camera Outdoor Wireless 2K Security Camera (2nd Generation) with Color Night Vision for its great video quality, ease of use, and simple setup. Many appreciate the effective night vision, overall performance, and motion detection capabilities. Some customers have expressed concerns regarding the battery life, connectivity, and limitations with the mounting options. Additionally, a few users feel that the subscription cost is high and local storage is limited.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 624 reviews
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery life sucks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you want to climb a ladder every three days to them plug your camera in to charge for hours and hours then this is the camera for you! this is my second camera because the first one wouldn’t even charge anymore after we had a rain storm which these cameras specifically are meant for outdoors. the new one the battery has only held a charge for three days when advertise hold battery life for at least two months even at max usage. I’ve contacted Arlo and they inform me it’s because of my power adapter that I’m using which is a 5V. 3A not a 5v 2a. I was told my 3A was a fast charger, which it is not and so therefore that is affecting the battery life. Which makes no sense because I use the exact same power adapter to charge my Arlo essential first generation spotlight outdoor camera and it is still maintaining its battery life atxa normal rate. like I said, I’ll probably return this camera. As far as the video quality it’s nice. I can’t complain.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      Additionally, we'd like to learn more about your concerns about your damaged device. Please reach out to our support team so they can assist you by navigating to Settings>Support within the Arlo app to explore the available support options.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life, Connectivity

    Rated 3 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a great camera, batteries are weak and often disconnected from network

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo 2nd Generation cameras.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had Arlo cameras before and find these very good but must adjust to not let the batteries run down so quickly. The price was great.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Arlo security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras with good picture. The built in flood light helps a lot for night time recordings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Peace of mind, no subscription needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well even without the Arlo subscription, easy set up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Cameras

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good for the price, they do everything the more expensive ones do

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best on the Market, in my opinion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture quality, it is its best feature. It is super easy to program and install, I recommend Arlo to everyone. I have tried several other surveillance cameras and I always return to Arlo.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great vams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras I absolutely love the quality and sevice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought these thinking I would use them with the Google Home app and they do work with it. The only issue I have is that there is no notification when someone is in its zone. They're great if you just want to use the Arlo app and you want to pay for the service but you already have Google Home just get the Nest cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Picture perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, audio great video. I just have to hook up with more Wi-Fi on the garage and then I’ll be set with these new camera

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are great and you can use them in different locations

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Night vison is terrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off the night vision on these cameras are awful. You literally need the flood light on the cam itself just to be able to see 2 meters out. I also have several outdoor ring stick up cameras on my property and compared to the Arlo essential the ring stick up cam beats it by a mile. On the Arlo when you click to access the cameras it has at least a 5-7 second lag and thats with excellent wifi signal. Compare that to the Ring stick up cam which is only 1-2 second lag when looking at live video. Also batteries dont last long on a full charge. Before setting them up outdoors i charged them all to 100 %. After 5 days one is already down to 30% charge and another is down to 10%. It’ll depend on how much those cameras activate when sensing alot of motion. Now compare that to my ring cameras that last 3 months on a full charge. I bought these only sale for $199 and i actually feel like i got ripped off even at that price.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thank you for your review. The delay you are experiencing is normal behavior. A slight delay is expected as the camera must communicate with the Arlo cloud when live streaming. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Easy Peasy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a surprising quality and easy installing equipment. This set of cameras was so easy and straight forward to install that I not even thought about the hard time I had with the previous version. Excellent image quality!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Excellent cameras!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for a great deal! So far I’ve been impressed with the quality of picture, and battery life! Easy to mount and aim using the app.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Gary Freeman

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had the cameras for about a month. They work very well. The only drawback is they don't constantly monitor to the screen. The only monitor when activated by movement. The reception picture is wonderful from all four cameres.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Somewhat disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had not had any experience with wireless cameras until I got these.They are working fine,but pretty worthless without getting Arlo’s plan or some other way of recording the video.In our case,the best internet we can get out here in the country is a WiFi hotspot jet pack which is limited. It will work with a plan,but you will have to connect it to a wired router which is not available to us to use a hub or another recording device.Also seems to use a lot of our limited internet!

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 2 out of 5 stars

    Dont buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m extremely frustrated with the Arlo Outdoor 2K camera. I absolutely do not recommend it. You can only record if you pay for their overpriced subscription. Without it, this camera does absolutely nothing because it has no micro SD card slot — zero local storage. Basically, if you don’t subscribe, the camera is useless. On top of that, their subscription is one of the most expensive on the market. This feels like a total money grab.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Upgraded my cameras with these new ones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed to update my old set of Arlo cameras. These are great and I love the spotlight that comes on at night when the camera records movement or animal etc These were so easy to set up!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery life is terrible + cant trade out battery

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set seemed like a good deal. Well sometimes things are too good to be true! My old arlo camera set worked much better that i bought in 2017. I assumed with new technology that i would get better battery life! And the best buy associate didn’t know her product and told me i could buy extra batteries for these cameras. Well guess what??!! These cameras do not allow for interchangable batteries. The battery is attached to the camera only and you cant trade/change them out. The battery life is terrible. It lasts about 3 weeks. Ugh! Charging each camera takes about 6 hours+. And Arlo provides you one cable to charge 4 cameras. I expect much more from Arlo. This is why this set is on sale! Too much maintenance and difficult to maintain. Buy soemthing else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Home security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great picture quality and good value for the price

    I would recommend this to a friend
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