Customer Ratings & Reviews
- Model:
- VMK2430Y-1BYNAS
- SKU:
- 6502273
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Essential Spotlight 4-Camera system's excellent camera quality, ease of use, and straightforward setup. Many also appreciate the night vision, motion detection, and spotlight features. However, some users express concerns regarding battery life and occasional connection issues. A recurring negative comment centers on the necessity of a subscription for certain features like video storage.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and Jeremy with the Geek Zquad was amazing!
I would recommend this to a friendGreat purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Arlo cameras for about 5 years but needed an upgrade. I really enjoy the spotlight feature at our front door not just for security reasons but to see my keys while unlocking the door.
I would recommend this to a friendArlo Essential
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, the wide angle is great, and the clarity is exceptional. I have 3 different models of Arlo camera and appreciate the price on the solar panel. I would suggest getting the solar panels.
I would recommend this to a friendTrain sales associates
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are on a delay, but not bad. When I purchased this camera, I was told a monthly subscription was not required. As it turns out, to keep the system working as advertised, a subscription IS required. That was disappointing.
I would recommend this to a friendGreat camera!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I already had the arlo cameras but this one is upgraded from my others. The range is better and overall its worth it! Easy set up to the base station.
I would recommend this to a friendArlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only camera that can support and connect with my 5G the price was also right so I purchased two. Battery life before you have to recharge is at least 2 weeks looking to purchase another 2 for my daughter
I would recommend this to a friendgreat cameras for outside usage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great camera option for outside cameras, they also sell solar panels for these which make it so you never need to charge them the cameras have a nice wide lenses to cover a large area
I would recommend this to a friendCEO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect to all Wi-Fi networks. Poor documentation, very poor customer service. The worst product I have ever purchased from Best Buy.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Kenneth,
Thank you for reaching out. The Arlo Essential Spotlight camera is only compatible with 2.4GHz and is not compatible with a 5 GHz connection. We recommend viewing this article to learn more about the Arlo Essential Wire-Free Camera Series: https://kb.arlo.com/000062416.
For future reference, the best way to access the Arlo Support Center is to navigate to Settings > Support within the Arlo app for your available Support options.
Thank you for your patience and understanding.
Best regards,
Arlo Team
duped
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what I asked floor person for; didn't realize since I'm not tech savvy that return policy ran out
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with product. Works as advertised. Would recommend.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product just wished it continuously recorded always
I would recommend this to a friendBeware Monthly “Premium” fees
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be prepared to pay monthly fees ($10 +tax) for 3 cameras to view anything other than live video. After initial trial description period, you lose all the Features other than live streaming and notifications. You lose animal detection, custom zone, and all other features other than live streaming which if you don’t look at your phone when something happens, no chance at recording anything. By then too late. This becomes a basic “let’s watch the squirrels play on our expensive 3 camera system. Other criticisms are that 2 different people cannot look at camera at same time. I tried hooking up to Arlo Smarthub for local recording and that does not work either. Review on Arlo Smarthub will be posted separately. Too late to return, so will be trying to sell at garage sale! It says it can connect to Apple HomeKit via Smarthub but that does not work either. It is not worth the headaches in my opinion. If you are willing to pay $10+ per month, then might as well go with a better system that is either able to record locally or connect with other online storage.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Wishful,
We value your feedback and appreciate you sharing this to us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.
Regards,
Arlo Team
^RM
Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these cameras for my dad. He loves them.
I would recommend this to a friendNo user manual, VERY short charging cord
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be nice to have a user manual and a longer charging cord…. Not sure how im supposed to keep the camera mounted and charge it at the same time… May return to bestbuy.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. You can purchase the 25 ft. outdoor charging cable to constantly keep the Arlo Essential Spotlight charged. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Connection
Make sure your internet is reliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure they work well with the right internet service. However, in the mountains, relying on Hughes Net, I could not get it to directly connect to the router. Exchanged with Arlo Pro 2 and no issues what so ever.
No, I would not recommend this to a friend - Cons mentioned:Connection
Arlo no Connect
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this Arlo keeps loosing connection have to take camera down to reinstall. I own 10 Arlo cameras . Thinking about different wireless camera's
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. If one of your 10 Arlo cameras is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Batteries Die Fast
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressed with the newer versions of Arlo, battery dies very quickly (overnight immediately after a charge). Also, have to pay for storage unlike the Arlo Pro 2s.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.
New Arlo Cameras come with a free trial to Arlo Secure. At the end of the free trial, we want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
Once the trial is over, we have many affordable subscriptions plans for your convenience, please refer to article for details: https://kb.arlo.com/88.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Outdoor Security camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jessica knows her products. She was very helpful.
I would recommend this to a friend- Cons mentioned:Battery life
Worst cameras And Terrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst camera i ever had. Mind you i use these in a office setting wifi going 24 hours and the cameras goes offline and takes a while to come back online contact Arlo was told they’re going to replace and still have not yet gotten my replacement or packing for return. The service is terrible wish i never bought these. I would’ve been better off going wired instead of wireless. The batteries does NOT last 6 months I’m charging these cameras at least 2-3 times a week.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello BGooden,
Thanks for sharing your feedback about your Arlo Essential Spotlight camera experience. Allow us to further look into the trouble that you are experiencing with your Arlo camera going offline. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Pros mentioned:Camera quality
Monthly plan required for video storage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras require a monthly plan to store any recordings. Video quality and sensitivity are good. However, the requirement to have Arlo secure to store your recordings is a deal-breaker.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Pugman,
Thanks for your review. Please note that there are many benefits to an Arlo Secure subscription. Please see for full information: https://kb.arlo.com/000056583 and https://kb.arlo.com/000062366.
We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312. We appreciate your support and understanding. We will share your feedback with the development team.
Best Regards,
Arlo Team