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Customer reviews

Rating 4.4 out of 5 stars with 3085 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the Essential Wi-Fi Smart Video Doorbell's excellent video quality and ease of use, along with its relatively straightforward installation process. Positive feedback also highlights the motion detection and night vision capabilities. However, some users experienced issues with the product's reliability and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 3,085 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and does exactly what it’s supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Field of view, Motion detection

    Rated 4 out of 5 stars

    Works very well

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great picture and sound. The wide angle square image does an excellent job of capturing everything. Night vision works well. Motion detection is smart enough to know know the difference between person and animal (my dog). My only complaint is that the tight clearance on the mounting bracket meant that I could not get it locked in properly at first. Googling the problem told me that other people have had this issue, and solved it by further tightening of the screw. This seems like a minor design flaw with the angle bracket. If it cannot be fixed in future versions, the installation steps should be updated to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camara

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for watch for packages. Ai notifications let you know when they arrive

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefer the ring system so I returned this item sorry

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Installation, Motion detection, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent video doorbell

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A video doorbell gives you simple piece of mind and Arlo proves to be one of the best. This Arlo replaces another video doorbell I had and though I was happy with it, the Arlo has a lot more features. It has four different motion detection settings, people, vehicles, animals and all motion. This is nice so you don’t get bombarded with false notifications when it’s windy and you have tress/bushes out front. You can also allow people to leave you a 20 second message when they ring the bell and you don’t answer. Arlo also allows you to set up different modes in the app, such as home or away mode, e911, call a friend, package detection or have a set schedule for when it’s armed or disarmed. The video quality is excellent and the motion detection is much better than the unit it replaced. I left motion detection at the factory setting and the camera detected me @ probably 25 to 30 feet away. Arlo includes a wedge so you can point the door bell left or right if needed when installing it. Installation is a simple and straight forward process thru the Arlo app. For security or just piece of mind, a video doorbell is a cheap investment. This is my first Arlo product and it’s easy to see why they’re a leader in DIY home security.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Motion detection, Video quality

    Rated 5 out of 5 stars

    Reliable and User-Friendly Video Doorbell

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Arlo Essential Wi-Fi Smart Video Doorbell for a few weeks now, and it has been a great addition to my home security system. The installation was straightforward, and the wired connection ensures that I don’t have to worry about recharging batteries. The video quality is excellent, with clear images both during the day and at night. The motion detection is very responsive, and I appreciate the customizable alerts that let me know when someone is at my door. The two-way audio feature is also very handy for communicating with visitors without having to open the door. One minor downside is that the app can sometimes be a bit slow to load, but overall, it works well and integrates seamlessly with my other smart home devices. Overall, I highly recommend the Arlo Essential Wi-Fi Smart Video Doorbell for anyone looking to enhance their home security with a reliable and user-friendly device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Motion detection, Video quality

    Rated 5 out of 5 stars

    Peace of Mind in a Small Package

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always wanted a video doorbell, but the thought of installation and complicated wiring always held me back. That is, until I discovered the Arlo Essential Wi-Fi Smart Video Doorbell. This little device has completely changed the way I experience security at my home. Seamless Setup and Installation One of the things I love most about the Arlo Essential is its ease of use. Setting it up was a breeze. I simply downloaded the Arlo app, followed the clear instructions, and within minutes, I was up and running. No need for a professional installer or any complicated wiring – it's truly DIY-friendly. Stunning Visuals and Crystal-Clear Audio The video quality is amazing. The resolution provides sharp, detailed images, even in low-light conditions. The 180-degree viewing angle ensures I never miss a thing, and the two-way audio lets me have clear conversations with whoever is at my door, whether it's the delivery guy or a neighbor. Smart Features for a Smarter Home The Arlo Essential is packed with smart features that make it more than just a video doorbell. I love the motion detection, which sends me instant alerts when someone approaches my door. The custom motion zones let me focus on specific areas, like my porch or driveway, so I'm not bombarded with notifications for every passing car. And the built-in chime means I never miss an alert, even if my phone is on silent. Reliable and Weatherproof The Arlo Essential is built to last. It's weatherproof, so I don't have to worry about it coming undone in the rain or snow. The rechargeable battery also lasts for months on a single charge, so I don't have to deal with messy wires or tangled cords. Overall, the Arlo Essential Wi-Fi Smart Video Doorbell is a fantastic addition to my home. It's easy to set up, provides stunning visuals and clear audio, and comes packed with smart features that give me peace of mind. If you're looking for a reliable and affordable video doorbell, I highly recommend the Arlo Essential. Pros: Easy to set up and install Stunning video quality and crystal-clear audio Smart features like motion detection and custom motion zones Reliable and weatherproof Affordable Cons: Requires a subscription for some features

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A good quality camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *Not HomeKit Secure Video compliant* I started with the warning as I did not fully understand Arlo’s labeling system for it’s doorbell. The wired version is compatible with HomeKit (wireless is not) and requires an Arlo home hub (sold separately) to integrate into HomeKit. I knew these things prior to buying, but what I did not know was that the doorbell is NOT HomeKit Secure Video (HKSV) compliant. Meaning it will not seamlessly integrate into your iCloud account. Why is this important? Because HKSV means that you use Apple’s iCloud account to process the video on your home hub, then send to iCloud for retrieval on mobile devices. This is a huge security bonus as ONLY your devices see the video itself then is encoded on both ends. If the security doesn’t matter than it would be one less subscription that’s needed as iCloud+ accounts (any paid for iCloud account, not the free one) has access to HKSV with a rolling 14 day viewing history. All HKSV does not take up any storage of your iCloud account. Ok so the product itself: The camera has great quality build compared to others I have tried. It’s sturdy and solid enough to withstand some blows from bumps while moving larger objects in or out of house. Installation was easy and instructions clear. Would take 10 minutes to install. I took longer as I had to run the wiring as there was none previously. I’m the couple months we have had it up it has worked flawlessly. Detection is superb along with video quality. It has a very wide angle of view. All in all the product itself is a great product. The cons: It’s not HKSV compliant due to Arlo’s policy on security. It’s their choice but they did not clearly define this without research. This means if you want detection processing and all of the benefits then you must subscribe to Arlo’s service for $2.99 a month for one camera or $9.99 a month for up to 5. Compared to iCloud which would cost $8 a month but come with cloud storage for your Apple devices. Needs the hub to integrate into HomeKit ($100 and constantly out of stock). I wanted this as it creates less network traffic along with creating a base for recording video on local storage so this was not as large of a decision for me, but for many who want a HomeKit doorbell an extra $100 would be a dealbreaker. *Note HomeKit is not a huge thing as I normally use the native Arlo app and not HomeKit, likewise I get previews on my Apple Watch through Arlo* If you choose the doorbell and hub then it means future camera purchases would draw you to other Arlo cameras given you invested in the hub. I also have 4 wireless outside cameras of Arlo and like them also (sans battery life compared to others). The mobile app does what it needs to but is slightly clunky. It could use some refining, but is very usable. It’s just missing that polished touch.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy set up, easy to use too!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This video doorbell was easy to install. The packaging was simple to unbox and everything was clearly labeled too. While I would prefer a paper hardcopy of instructions, the app walked me through the installation process easily. I did really enjoy the visuals within the app as well as it made the instructions simple to understand. Once installed, the app walked me through how to use the doorbell and viewer when someone was at the door. I did notice a bit of lag in the app, and determined it was not due to my internet connection. There was a 3-4 second delay which made it difficult to communicate with the person/people outside, but from what I've heard this happens with most video doorbells. The video quality was great and, after some adjusting, I found an appropriate angle to view my front steps and walkway. All in all, the set up is pretty straight forward and the functionality was very straight forward. If you are looking for a video doorbell i would recommend this as a great solution to check that box!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Field of view, Video quality

    Rated 5 out of 5 stars

    Great video doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a different brand before and returned it. This was is way above. The pictures are bright and clear, has a large area of cover and send quick notifications. Easy installation also. We already owned the Arlo Pros, so this was a nice addition. The only thing is that I wish they offered free 7 day monitoring also. I would like to see a rule for the sound also. Overall this is excellent. This morning I went to check it on my phone and got this BEAUTIFUL sunrise. I would had missed it otherwise. You can't go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Love it! Easy to Install !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell was easy to install; the guided app workflow was super helpful! It took me less than 30 mins to replace the doorbell (PS: most of that 30 mins was in removing the old bell..lol), so installation was super fast! The video quality is great. I opted for a wired Arlo doorbell; it's connected to the existing chime, so the sound quality is super! No complaints thus far! I'm officially ARLO-FIED

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Very pleased with this device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an early adopter of the Arlo Video Doorbell and I am very pleased with this device. The device has been preforming well connected to my RAX200 router and I have not seen any downtime or disconnections. I have been ringing the doorbell many times and I have been getting the doorbell calls to my cellphones without issues as well as cloud recordings and I am pleased with the quality. I like that the doorbell has a Tamper Detection which triggers the siren if someone attempts to remove the doorbell; here is hopping Arlo will add this feature to their cameras. The Doorbell currently connects directly to your router and does not use the Arlo Smart Hub although using the Smart Hub will be an option in the future. The doorbell also comes with free 3 month subscription trial which is nice. I also heard from a little birdy that when the doorbell gets support for the Smart Hub that you will be able to use the Local Storage and have the videos save to that location. I also heard from a little birdy that the option to view your files stored on the Smart Hub through Local Storage will be viewable through the Arlo app very soon as well as some other new features to come. All in all I am pleased with the Video Doorbell and I like it better then the Audio Doorbell although I still like the Audio Doorbell because it does not need direct power and I can place it anywhere whereas this Video Doorbell does need direct power and uses you existing doorbell wires to charge the internal lithium ion battery.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Upgrade for a home we thought was already "Smart"

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have quite a few cameras in what I refer to as our Command Center. Nest, Ring, Lorex, Unifi, Amazons CloudCam, and now Arlo. Extensive exterior video coverage, however none of them were ALSO an actual upgrade to a dilapidated existing device - that being an old crusty doorbell on our exterior front porch. Arlo makes installation a breeze & includes some additional connectors; because they know contractors don't always leave extra wire "slack" during a build. When removing the old existing doorbell, the wires were so short (pictured) - THANK goodness there were some wire-extenders! After connecting, mounting - getting up and running was easy. However, note that you must remove the mounted unit using the included “pin” should you want to change Wi-Fi networks, you cannot do so from the app. So make sure you connect to the best available SSID you manage. The device includes a 3 month trial, then will require a subscription for services. The camera does an excellent job distinguishing and identifying vehicles, animals, and people. Very smart. Upon someone approaching and detected, the circle light does its “Knight Rider” thing which is neat, then once you press the button - the device will call the mobile via video for you to see who is at the door. Makes a great gift for those parents that are hard to buy for. Get this, install it for them, and watch them be amazed!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Motion detection, Video quality

    Rated 5 out of 5 stars

    Great video doorbell, easy install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doorbell was very easy to install. I just downloaded the app and then followed the device install instructions. I had my doorbell up in no time. The video is very clear and i am able to easily setup motion detection areas. I am planning to pick up some wireless Arlo cameras to go with this. I am very happy with my video doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Field of view, Installation, Video quality

    Rated 5 out of 5 stars

    Easy to install, even a caveman can do it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a first time home buyer, I was extremely excited to make my home smart. I already had the original Arlo camera set, so I decided on sticking with Arlo as it's not owned by Amazon and they won't be listening to me to market to me. I got home, and first thing I thought was this is going to take a while. From start to finish, it took me 25 minutes and I am by no stretch of the imagination good with tools. The speaker is actually pretty loud. The feature to leave a "voicemail" is pretty funny, specially when the church people come door to door. The night vision works surprisingly well. The camera catches every car that crosses my street.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very Good Video Doorbell

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting a new video doorbell for our new home for awhile now. I really missed having one after we moved out of our last house and had to leave the one I had behind. I already had an older Arlo wireless security camera setup with two cameras and a base station. Installation was easy and nearly identical to the Nest doorbell I used to have. The doorbell synced right to the base station I already had and in no time I was up and running. Video quality is great and nearly the entire landing at my front door is covered. I attached a snapshot to my review of a visitor I had today. It’s a high-quality image and easy to see facial features. Nighttime images are equally as clear. I think it is on par with my old Nest but what sets it apart for me is the video storage options. Videos are either stored online for 7 days or you can hook up additional storage in the form of a hard drive or USB drive to the base station to extend that time. To me it beats the Nest subscription service by a mile! Overall, I can’t recommend this doorbell enough. If you are in the market for a video doorbell you will not regret this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Best doorbell camera on the market compare to Ring

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We initially tried the ring doorbell that plugs into existing wiring even though our primary system was Arlo. We didn’t know Arlo had a similar doorbell camera on the market so when the ring backup battery failed, we went with Arlo. Ring only gives 30 days of video backup then you have to pay. We are on a free setup with our cameras previously and the doorbell gave 3month trial for their smart service. So far very impressed with the Arlo, it detected a cat in the very corner of the coverage and sent an alert that it detected animal motion on the doorbell. Checked footage and could clearly see a cat scurry past the corner of our porch. The Arlo doorbell camera also picks up motion much sooner than the ring one ever did and with its smart service I don’t get the annoying false motion alerts from the wind moving a door decoration or something on the porch. Thanks Arlo, super impressed and the value of the doorbell is far superior to ring as well.

    I would recommend this to a friend
  • Pros mentioned:
    Field of view, Motion detection, Video quality

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Ring 2 for a few years and I don't know if it is just how my front door is setup but it would miss nearly every delivery person that came. This was the main reason I even had it. I have had Arlo Q and Arlo Pro 2's for awhile, I have been very impressed with their motion detection so I figured this would be similar. I was right, this camera is awesome. Now I have all of mine in the same environment as well. The square ratio is great as well and I can actually see the packages on the ground. The call feature when the doorbell is rang is very cool too, I just used it the other day to talk to someone and it worked well. I highly recommend this product and using the smart notifications from the paid subscription is worth it for these. The price point they have is amazing too compared to others. The only real complaint I had was during installation, It took a few tries for me to get it to snap into the mount without being able to yank it off. I think part of this was due to it being mounted on some sheet metal that bent a little bit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Motion detection

    Rated 4 out of 5 stars

    Almost perfect!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy my Arlo Doorbell. I like the sensors for different objects such as Vehicle, Person, Package, Other Motion. I also like the ease of using, very intuitive. One thing I would add to make it even better is Color Night Vision. I also added the Arlo Chime which allows different doorbell sounds and is good for a second part of the house - to hear the doorbell. Thank you!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Almost 5 stars if it weren't for.....

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right off the bat, I am pretty impressed with Arlo. I have their competitor whose name rhymes with zing. Arlo by far has much more versatility and features that that competitor. For example: 1) Call 911 ability 2) Call friend ability 3) Activate Siren 4) Door Bell LED controls 5) Speaker Volume 6) Package detection So let’s talk about its algorithm to detect the difference amongst the following: 1) Person 2) Vehicle 3) Package I am truly amazed that it can do this and will a good reliability in its ability to get it right is pretty spot on. As for its optical ability. It truly beats out the competitor that I spoke of. It has a super wide angle and captures way more than its competitor. So here are the cons to Arlo. 1) Installation 2) Phone battery drain The installation is where I dinged it 1 star, because it is hardwired, and the wiring that I have is old and short I needed to use the wing nuts, but because Arlo did not plan on the use of wing nuts the notch out in the back was not enough to be able set the mounting plate and the doorbell body. I tried use butt splices to reduce the overall width to make it work, but that did not work either. So I had to improvise and not stand out there all day and try other ways to make it work. I ended up using spacers to fit the butt splices in the back of the doorbell. As for the battery drain, it could also be my phone just went through an update and all the security patches are causing this. I do get a lot of notifications so not sure if that contributes to the battery drain. I still can’t figure out how to reduce the types of notifications. I would recommend this product despite my installation issue. Pretty well done.

    I would recommend this to a friend
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