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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

80%
would recommend
to a friend

Customers are saying

Customers are delighted by the Essential XL 1-Camera Outdoor Wireless 2K Security Camera for its impressive picture quality, long battery life, and user-friendly app. Customers rave about the camera's ability to capture clear and colorful images, with one customer even saying, "The quality is very good, great quality picture/video." The extended battery life is another highlight, with users appreciating the convenience of not having to recharge the camera frequently. The easy-to-use app also receives praise for its intuitive interface and seamless functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 187 reviews
  • Rated 5 out of 5 stars

    Great cameras!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased 1 Arlo Essential XL Outdoor Camera and 1 Essential Indoor Camera. Very happy with both products! Clear video & audio with an easy to use App on your phone. Exactly what we were looking for in home security.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok. Probably wouldn’t buy again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re ok. I wish the lens moved around like my Ring so I can see peripherals and the battery doesn’t last long. I don’t have a subscription so I don’t get alerts but I check it periodically and the battery is dying already. Probably wouldn’t buy again.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant believe how clear the video is. My family has other brands but i was pretty set on getting these and im glad i did. Still learning more about them from friends but overall great camera so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Erkie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras have good clarity seem to be well made at a reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super simple.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great! The gentleman at Best Buy was extremely helpful. He guided me to just what I was looking for. We use these to watch wildlife. Off grid is great!! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase and I can keep eyes on my entire house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera set-up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with Arlo Secure app. Note: you will need to upgrade older version of the Arlo secure app before setting up new cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Works well for our needs. Happy with price and items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Low Stress, High Peace of Mind

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent battery life, high quality imagery. Perfect addition to my home security suite. Arlo hits the nail on the head every tim.e

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Billing changes with no warning. 3 times.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give -5 stars I would. ONCE YOU ADD YOU CREDIT CARD THERE IS NO PROVISION TO REMOVE YOUR CARD. Best NOT to invest in this product. They have changed my billing amount and subscription without prior notice! I signed up for BASIC UNLIMITED at $12.99/month. Twice they billed me over that amount! Now they just deleted my plan annd without notice upgraded my plan. When you go to support options: Community support Robotic chat :. I invested in 2 cameras. Which will now be useless when i cancel my subscription. Update: Got a call from BILLING person +1 (409) 934-7094. He was a liar and insulting & abusive. He informed me they upped their price to $19.99/month. He offered me $199.00 one time lifetime payment. I DECLINED. He then told me I had no wisdom. Plus informed me I declined because of my ego and continued to yell at me. Not at all what I expected from Billing. So, I will be looking for different cameras and cancel my service.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jeannie,

      We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an email at [email protected], including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    3 video cameras q

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome works great. Picture is clear would buy another if I need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera 2k next generation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, easy to set up.I truly recommend it The spotlight is a headed plus and the microphone, it's real clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality picture, sound and battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Arlos. Each model is better than the next. So far this has the longest battery life and great quality picture.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Jimz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been having a hard time hooking it up to my Arlo app !so i will have to contact Arlo customer Service

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi James,

      Thank you for your review. If you're unable to set up your Arlo cameras, please read the following article: https://kb.arlo.com/000062870.

      If you still need assistance, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and support.

      Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great Arlo Camera!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My whole house is protected with Arlo. Love this XL camera because it holds a charge longer than the regular essential camera and works on 2K. I recommend this Arlo camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Woods.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really and sincerely am pleased with my Arlo camera. Something’s do not need any more explaining.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working as expected, but in some cases it may lose connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these to add to the three we already owned. These were easy to add to our other cameras. The camera images are very clear and cover a large area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 eyes in the sky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo works great, easy setup. Charge these cameras up, mount your hardware and your ready to watch whats happening.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear pics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clear pics. Best battery ever. Its used at a commercial property and i can see and monitor all vehicles and people coming into property.

    I would recommend this to a friend
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