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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

80%
would recommend
to a friend

Customers are saying

Customers are delighted by the Essential XL 1-Camera Outdoor Wireless 2K Security Camera for its impressive picture quality, long battery life, and user-friendly app. Customers rave about the camera's ability to capture clear and colorful images, with one customer even saying, "The quality is very good, great quality picture/video." The extended battery life is another highlight, with users appreciating the convenience of not having to recharge the camera frequently. The easy-to-use app also receives praise for its intuitive interface and seamless functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 187 reviews
  • Rated 4 out of 5 stars

    XL2nd generation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice camera so far.Good picture quality like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras with exceptional video quality. The charge lasts a few months at a time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo cameras

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cameras only downfall fall is having to recharge them 2x a month

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Brandon,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Awesome Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice cameras! Very high quality picture and videos, batteries last a long time before needed charging also

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really regret this purchase. It’s not able to do what I bought it to do unless I pay for an expensive monthly plan. Nowhere in the advertising or packaging did it say that the cameras cannot record unless you buy a monthly plan. My previous Arlo cameras were able to record without a paid plan. Arlo deliberately removed the recording ability and moved it behind a paywall, while secretly hiding what it did! Well, now I know what Arlo thinks of its customers. Next time I will buy another brand.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. We will share your feedback with the development team. We also want to let you know that some features are still available without an Arlo Subscription. You can read more about them here: https://kb.arlo.com/000062312.

      We appreciate your support and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are great. Fairly easy to install. Good resolution and good coverage. Nice for safety and peace of mind.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Underwhelming

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an okay camera. Nothing spectacular. Annoying notifications that somehow can't be filtered

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. If you are getting notifications for all motion, we suggest either reducing motion sensitivity or creating activity zones. Please read this article:https://kb.arlo.com/1001908. For further help, navigate to Settings > Support in the Arlo App for service options.

      We appreciate your support.

      Best regards,
      Arlo Team
      arlo_us

  • Rated 5 out of 5 stars

    Arlo Essential XL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and easy to use. The camera's have a very clear picture and great sound. Also, it is easy to recover previous video.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t waste your money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality of this camera is great. But don’t waste your money cause it lags a lot. Plus the battery says it can run on one charge for a year; didn’t believe that. But expected it to last at least a month or two but it barely lasted 2 weeks. Wish I could return it but companies don’t give you. Big window on returns anymore. Also you can set certain zones that the camera is supposed to view but it still sends me notifications on stuff outside of the set zones.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thank you for your review. The delay you are experiencing is normal behavior. A slight delay is expected as the camera must communicate with the Arlo cloud when live streaming. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the price. Provides the necessary to keep your house secure with out going all out money wise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras have excellent picture and sound quality. I purchased the monthly plan to store videos.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed & frustrated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having purchased and used the essential outdoor cam for a week I was pleased &purchased a second one. Unfortunately I returned the second as I never was able to get it setup & working. Now, 3 wks in on the original camera, I am frustrated & disappointed. Despite numerous trouble shooting efforts the camera no longer send feeds & alerts. I will not subscribe after the trial subscription ends.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Judy,

      Thanks for your review. If you're not receiving your notifications properly, refer to the links provided to learn how to troubleshoot:
      - Android: https://kb.arlo.com/000062912
      - iOS: https://kb.arlo.com/000062910/

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have really enjoyed the Arlo Cameras. I would recommend them. Really easy to setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and would recommend it to you. The nice little cam its amazing and I'll be able to bring it,....................,...................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great video

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, excellent price and easy-to-use. Installation works as it is supposed to, while setup isn't difficult.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far performance is as expected with great battery life and looks great one installed. No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Indoor and outdoor security cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work real good and i like the fact they are rechargeable and have colored night vision

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned all of it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying all Ring cameras, returning them, and then buying Arlo cameras, returning them, and landing eventually on the Google Nest ecosystem, I can honestly say that Arlo was one of the worst for one reason only: they want WAY too much money for the monthly subscription. For 3 cameras with continuous recording it was going to be around $60/mo and the quality was alright. I ended up going with Nest and i'm much happier with the product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    To see and record as it happens.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great, the knowledge of the product was also great and the product itself was great for my parents resident.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras work amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alwayinf catching everything on the cameras when people pass by or anys cars as well

    I would recommend this to a friend
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