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Customer Ratings & Reviews

Arlo - Pro 2 4-Camera Indoor/Outdoor Wireless 1080p Security Camera System - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 2155 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 80 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Easy installation

    Posted
    April
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought the arlo camera cause I love the fact that it has the 2 way audio, but was disappointed that there is a lag when talking. Pretty much have to oause, wait for me mesage to get through them and since theres a 10 secs delay I ahve to wait for their reply. The only good thing is that it was very easy to install.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a great product when compared tot ring

    Posted
    Ginu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The app is bad and huge delay in opening the app,not recommending

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not good

    Posted
    vozzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not happy with it lagged purchases a ring instead no lag time great quality

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    worthless

    Posted
    MarcDillman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    it's worthless, it start recording with a big delay

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not great

    Posted
    Kmestas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For the price the quality should be a lot better. the picture is always pretty pixelated and there is a huge delay on all the cameras. When trying to use the speaker it is very delayed as well. I do like that I can get on my cell phone to view live anytime. I also love that they are wireless and easy to mount

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Laggy videos, poor sensors, talk feature unusable

    Posted
    Geron
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The videos are laggy, and the sensors often miss people and don't activate the cameras until they have almost completely exited the frame, so I end up with a video of their backs. Proximity zones are very ineffective. Also, the talk/speaker function is basically unusable due to a delay. Definitely cannot use in real-time. Battery life is not 4 months, more like 1-2 depending on amount of activity. Also, the cameras often only record 10-15 second clips, even when people are still in the frame. I even updated the settings to record indefinitely until people leave the frame, and updated to the paid service for extended recordings, and it is still not working. @@@@@@@@ Ended up catching someone stealing a package from my doorstep, but Arlo broke the 1 minute video into 3 separate 20 second videos, even though the culprit remained in the frame the entire time. @@@@@@@ There is no customer support phone number, so you are left to communicate through their website contact forms. Lastly, the mobile app is very buggy, laggy, and often requires closing and re-opening to see the latest videos. Not happy with this purchase, would return if I could. Will be purchasing the Ring cam and discontinuing use of this product. Wish I would have done my research first.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was awesome system but lags in recording. Would need to fix

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great camera

    Posted
    Jose
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent image very clear. But it lags a little it's kindnof slow

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Dakota
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great camera system! The live is slightly delayed and the audio isn't the best but works for what we need

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup

    Posted
    anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Fast, easy setup. There is some delay in real time and what is seen in the app, but not a big deal to me.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Was a four star now a two star

    Posted
    ServiceTechT

    Has good video and if only wanting to use for recording motion (30 seconds delay ) then your good . If you're wanting to use other features Arlo claims to have well you'll be disappointed. False claim as far as I'm concerned. The lag of up too 45 seconds make this device useless for live view , two way communication , ext . Arlo plays stupid that there's an issue with lag even though thousands of us suckers have paid for this device and complained . Be warned there doesn't seem to be any plan from Arlo (netgear) to resolve. Yes I said netgear , very disappointed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great surveillance device!

    Posted
    timestryder

    These Arlo 2 cameras are very easy to setup, take minimal effort to install, and are really easy to position and work with around the house. I have added surveillance to my house and I love it! The devices look sleek and unimposing, have good quality video, and adequate 2-way communication. I will be getting more cameras to extend the system. One star taken off for the lag time, I can't use it as a quick baby camera... Pros: - In wire-free mode, lasts for a decent amount of time! - Weather proof, and looks nice - Allows event recording to an SD card! Cons: - Heavy lag time, up to 10 seconds in some instances - Some expensive subscription options for long term real time surveillance...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to install

    Posted
    Gramcracker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Easy to set up and install, pictures are clear. Seems there is a long delay of when the picture is taken and when you can view. Seems to catch objects later then sooner.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    quality picture/ poor function and battery life

    Posted
    Rusty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    good: Due to cold weather I put the cameras inside the house for 2 weeks till I could hang them outside. the picture is amazing and has sound recording so that is great. bad: the camera only will record a max of 300 seconds at a time creating many clips in a single event. there is also a lag in the time it takes to starts recording when movement is detected. due to the lag it misses the first part of the movement and since the clips are short there was a lot of missing gaps in the events that happened on camera. also in 2 weeks the high traffic camera was down to 47% and the low traffic camera was down to 80%. for a camera that you have to recharge this battery life is not good. That means if u have a high traffic area u will be charging it once a month or on low traffic once every 3 months.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The cameras are doing what we hoped they would.

    Posted
    bkreiss
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Still trying to get the cameras figured out. There is a little delay but not too bad. Between the cameras and two dogs I am feeling pretty safe now!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good buy

    Posted
    SarahB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy set up and install. There is a slight lag in the video but it's not too bad. The better the wi fi connection the less the lag

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice system for money

    Posted
    Meatch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy to install. Camera clear and not too much lag time between activity and alert. Only complaint would be it seems to lose battery fairly quick in cold weather

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Okay

    Posted
    Twee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    A bit laggy and could use some better updates, but I guess for the money it's okay. Have to be on a paid subscription for a lot of the features, but they aren't super necessary features. Camera quality does not look 1080p like it states, a person would be to be within 10ft to be identifiable.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice camera system

    Posted
    Jaggar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The convenience of the wireless cameras is nice. It has a slight delay that I hope gets better. Overall it's worth the money

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY - Not worth the high price

    Posted
    Vick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There is a very long lag time before the camera starts recording, and one of the cameras works less than half the time. It either does not record me getting into my car at all and driving out of the driveway (or coming home an pulling into), or it does not start recording until I am in my car and driving out of the driveway, so if I ever came out to find my car stolen, chances are pretty good the camera would not have recorded it OR when it did start recording it would have started too late to get a pic or even a vague description of the person stealing the vehicle. Set up is terrible, not installation, but set up because of the lag. For my cameras the lag is more than 15 seconds as I've seen in previous complaints. Save your money, save your time, save yourself the frustration of trying to set up. For the price you're definitely NOT getting what you're paying for, you're getting ripped off!!!! I wanted to give them a chance, but I am just beyond disappointed. Mine are definitely going back to the store!!!

    No, I would not recommend this to a friend