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Customer Ratings & Reviews

Arlo - Pro 2 4-Camera Indoor/Outdoor Wireless 1080p Security Camera System - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 2149 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 124 Reviews
  • Rating: 1 out of 5 stars

    Misleading packaging lists features that cost!?!

    Posted
    mnm7665
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wish I could give it more stars because it was very easy to setup and use. Only one firmware update and not several like other things I have bought. However, it is down right misleading to list activity zones as a feature on this site and on the box, with nothing saying I have to spend $14.99 to activate this feature. This feature should either be listed as part of a subscription service only or worded to say that it has the potential for activity zones with a paid subscription. THE ONLY FEATURE ON THE BOX THAT SAYS "REQUIRES A PAID PLAN" is the "Optional 24/7 CVR." I'm fine with that as it was part of the agreement, and clearly written on the box. Charging for me for the pleasure of using my $1000 camera system I paid for to "set specific areas to monitor motion" when your packaging leads one to think it is free and included is a joke. Best Buy should update their website, and the packaging is 100% a lie anyway you read it. To make matters worse, they only include two micro USB cables and two chargers with the 6 cameras, and they made sure to recess the port, so if you think you can use your old cell phone cable, think again! They made the insulation at the connector extra extra small to fit, and even designed the circuit so that their charger outputs 9V instead of the standard 5V!?! I get not including 6 chargers, but making the USB cord abnormal like that on purpose is salt on the wound after the misleading packaging. Would the extra $4 really have made this not profitable for Netgear? Then you find out after reading their site it isn't any ordinary USB, but requires 9V?!? It is trivial to design a circuit that would operate on 5V (or should be). I don't get it. This has the potential to be a great product in my opinion, but I can't condone the misleading packaging and charging me extra for USB cables and chargers that should be included (after you purposely made them proprietary). I totally get it is a cloud based service and Netgear wants a continuing revenue stream to cover costs, but if you are going to resort to lying to the customer and gouging for things that should be included, why bother.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    International Best Buy Customers Beware!

    Posted
    Shasha
    • My Best Buy® MemberMember

    I found this product on the Arlo website. NONE of its technical specifications discussed voltage, country of use limitations for the set or the subscription. To purchase I was referred to BestBuy. I spent two hours with the Geek - and purchased this system and the Ring system and rung up $1700 with the following invoice. Your Customer Service PIN is: 1028 024 5012 100218 The box had no mention of country limitations. The technical specifications on the BestBuy website had no mention of the international limitations or that the base station was not dual voltage. I packed the system to use in my business in Zimbabwe to find that it had a single voltage adapter for the base station. When I went back to BestBuy they suggested a voltage adapter - still no one to tell me - the product according to an obscure knowledge base on Arlo's website is ONLY for use in NA if you want the Free service that includes the Sixth camera and the free Q offered in the kit. Otherwise when you get to the other side of the world, your system is only good for 5 cameras and you CANNOT subscribe for a different service if you do not have an IP in one of a handful of countries that Arlo "supports" in this new global world. They don't even support the countries they manufacture the equipment in or provide their customer support. Which brings me to customer support. Customer support is a parrot of the knowledge base. They can't fix the problem. They tell you you should have read the knowledge base and they are not responsible for what the salesman said, or what the box said, or what the specifications say. They cannot free your email address to subscribe to their service but perhaps you can VPN with a US ip and sign up but you would have to have your base station and your computer on the same VPN network. I finally got this answer after two hours on the chat group, two hours with Philippines Level 1 support, and 40 Minutes with Level 2 support, and still waiting for a callback from a Level 2 supervisor who may "allow" me to speak to someone in America who can clear my IP or decide not to and allow me to get what I paid so much for. Here is my point, I am no technical clown - I know my stuff - I would have never invested the money if I know what I know now and if the information was readily available on the packaging, on the manufacturer's technical specifications, on BestBuy's specifications, or from the Geek at BestBuy. I have not been able to get to the point of testing the equipment in a real environment but it is a bandwidth hog. The USB service it turns out is not an alternative, but a backup - therefore if you don't have significant bandwidth, you will limit your own connectivity if you don't reduce recording events. No! This is not a product I would recommend and given the false and deceptive marketing information, I'm not sure I would trust the company's rhetoric in general. I formerly owned Zimbabwe's largest ISP and have used electronic equipment extensively throughout the world. There isn't a single available consumer friendly explanation for the geographical limitations placed on the functionality Arlo Pro 2 subscriptions and kits by NetGear.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor software and hardware

    Posted
    Geek

    Strike 3 Arlo Strike 1 was Arlo support blaming my Arlo Baby issue’s on my network so returned. Strike 2 was missing parts in a new Pro box so returned to Amazon for refund. Strike 3 is Arlo Pro 2 purchased from BB Where do I start. 1.The software is as far from intuative as it comes. The App instructions make it seem like you can use Geofencing to turn the cameras on and off when location is turned to always on. The issue is you have to log into the app for it to know your location so defeats the purpose of always monitoring your location. My other geofencing apps work awesome so clearly it’s a Arlo software issue. But when you do log in and it knows if your home it will not use your schedule so you are stuck with no video recording unless you are not home. Stupid stupid stupid! Also when you do have notifications on geofencing there’s no way to turn off email notifications so your phone gets blown up twice over. There’s also no way to continuous record onto the hard drive connected to the base station! I get you want to sell me a cvr plan but at $299 per camera per year that’s $1500 a year in video recording plans. Ok onto the hardware The water right plugs on the rear do not stay in place at all. They all work their self out within a few seconds which means I cant put them out in the weather because water can get into the connection! The IR is very weak compared to other cams I have used. Even the Arlo Baby which was a seriously awful piece of hardware had better night viewing. I have to run flood lights in the areas the camera views as I cant make anything out. If these issues are not fixed this will be the 3rd item from Arlo I will be returning and won’t be buying their products ever again. Curious to know what they blame these issues on this time around.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    0 stars, if I could

    Posted
    Onefidget

    We bought Two sets of Arlo Pro base station-and-4 cameras (that's over $1300.00) One set for home, one for the shop. I signed up for premier service, so we could watch all the cameras, remotely. Both bases stations quit working just out of warranty. They are really cheaply made. You can't get any real help from Netgear support (yeah, they own them) They only have tech support, they don't speak English, and they can't solve problems. They can't even issue a refund for the unused part of the monitoring plan. I have made several calls, and so far have racked up nearly two hours on the phone. Not only did they not issue a refund, but they have CHARGED OUR CARD! According to their website, (https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan) you get a refund by changing your subscription to basic, and they will issue a refund to your credit card in 1-2 business days. I took a screen shot of the message on my account (see below) that stated this. Good thing I did, as I never got an email, nor a refund, and on the phone they tell me they don't give refunds, and that I need to call my credit card company. This is not my first issue with Netgear. I had a poorly performing router, once, too, and was never able to get tech support to help with that, either. Had I known they owned Arlo cameras, I would not have bought them. Do yourself a favor, and try to reach tech support before you ever buy any product. Also see how easy it is to get help with billing issues before you buy. You won't buy this product, if you do. The cameras were really neat for the short time they worked, but it was a very short time for the price we paid, and now, I have to get extra charges off my credit card, and not just the refund we are due,

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed for several reasons

    Posted
    Valerian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    1. Battery life is terrible. If the camera is facing oncoming traffic good luck, you will be recharging it every other day. There are settings you can play with to reduce the quality of the video and the sensitivity but whats the point of the cameras if you cant capture decent video on them? 2. They claim the video is 1080 HD. Far from it. I have it set to the best quality video and cant even Xoom in 1x without it pixalating 3. To try to deal with the battery life issue on all six of my cameras I decided to purchase the solar panel accessory they sell at $79 each. Yes thats $79 more dollars per camera to not have to constantly keep recharging the batteries. It works to an extent but its not flawless. When you have too much movement or a cloudy day they batteries will start to drain. The solar panels are not designed to charge the batteries just trickle charge them meaning maintain a charge so a cloudy day will mean at some point having to pull the battery out and recharge it. 4. Range of the base station. Not that great and there is no way to extend it either. The Arlo website states you can get a range extender but thats misleading because the range extender just allows you to move the Arlo base unit further away from your modem which it has to be connected to via ethernet cable to move it to a better location where it hopefully will reach all cameras with a stronger signal. It doesn't not however extend the range of the base so if you have a large home it will be an issue. My home is fairly small but I am experiencing an issue with it regardless. The more walls the signal has to go through the worst it is. 5. Price. So my $1300 six camera Arlo Pro 2 set ended up costing almost $2000 after the accessories. Wireless and easy to install yes, but plenty of headaches to deal with after for a hefty price tag. Would I recommend it? No....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The arlo camera system is overall very glitchy.

    Posted
    JohnP

    I purchased the Arlo pro 2 camera system a few months ago with 4 cameras and also purchased the subscription plan to have continuous video recording. I would not recommend this product to anyone since I have found that reviewing footage is a pain, it is really hard to scroll through the video footage as it takes for ever to load regardless of internet speed (current speed is 120 Mbps). It keeps jumping back to live mode if you scroll too much and I have found that it skips a few minutes here and there of video footage not recording anything for those minutes. This is unacceptable for a CVR security system. Some days I spend more than an hour trying to review 20 min of footage. There should be a time-lapse feature to review the day similar to competitors. Playing the videos back on the computer is worst than on the IPhone app. Also, three out of 4 of my cameras also have a loud internal noise which makes it hard to listen to conversations in a room. The speaker system is not clear and blocks off the sound after you say something so you can't hear if someone responds to what you said. As far as live mode, the cameras pause or turn off every once in a while saying connection to camera failed. I also added a hard drive to record videos but found out it only works for the short few second videos triggered by motion. Which reminds me that even with the motion sensitivity set to the max setting it still doesn't pick up some movements and when it does it stops recording before the action has finished. I have messaged the Arlo support team and never received a response back. Overall this is a glitchy system that works sometimes but not others. Not something I feel comfortable relying on as my home's security camera.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Charging!!!

    Posted
    cy966

    These Cameras have been a problem ever since I got them.(4 camera system) they work ok when they are online. First problem was the cameras went offline for about 10 days. Then they came back online. Next problem is, many features only work while plugged into an electrical outlet which defeats the purpose of the WIRELESSness!!! Third and final straw is the problem of charging. depending on where you have the cameras and how many videos they shoot will determine the life of the battery. My cameras shoot about 200-400 videos daily each making the batteries last about 4weeks... (videos of people walking by... sometimes cars driving by). You can set the sensitivity levels on the camera but they MUST be plugged into an outlet for that feature to work. So I plugged them in (after purchasing a separate power cord 20' long). So the cameras worked fine for a while until its time to charge them... Thats when the problems started. Charge fine the 1st time, won't charge the 2nd time trying. 1 camera will charge but the others won't. Had to switch chargers, batteries, and cameras multiple times to get a combination that works. This camera will charge with that charger but not that battery. That battery will work with this camera but won't charge with that charger. You get the picture...! VERY VERY FRUSTRATING...! Spend $800 on cameras ya kinda expect them ta work! I would return these cameras today but I had them too long (3months) so I'm stuck with them but I don't have to use them... Im packing them up and putting them in the basement to collect dust and buying a hard wired system!!! At least down there they won't frustrate me any more.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cameras Don't Sync to Base

    Posted
    Grayhawk12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a current user of the first gen Arlo Cameras (6 std cameras and 3 Arlo Q cameras) since late 2014. I decided to upgrade to the Arlo Pro 2 platform with improved features. Before setup, I removed my old base station to avoid any conflicts. During setup, the new base station had no issues connecting to my network. When I attempted to sync the wireless camera to the base, it failed repeatedly. I read similar issues in Arlo support and performed the steps suggested with no success. After contact with Arlo support and performing a series resets of base station, power camera thru USB cable, and multiple camera attempts, the system never recognized the camera. Arlo support indicated the base station is defective and should return to retailer. I returned and replaced the Arlo Pro 2 system with a 2nd Arlo Pro 2 package. After repeating the setup, same issue that the camera would not sync with the base station. Another call to Arlo support (after I performed the same troubleshooting steps) and they indicated they would escalated to Level 2 support and call me back once they had a solution. I indicated I am on the phone now to get corrected. After a 5 min wait, the L1 tech returned indicating L2 phone system is having an issue and they would call me back. After 5 days the call never came and received an email the ticket would be closed unless I contacted them. By day 2 I had returned the 2nd package and purchased similar product from RING. The Ring product was operational within 5-10 minutes with no issues.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Arlo pro 2 = Too many hassles to deal with

    Posted
    Eric

    I bought this arlo pro 2 with 6 cameras about a year ago. It is easy to install and the software is kind of easy to use too, when is not frozen. The quality of the picture is pretty good too. The reason(s) of why I would not recommend this arlo system are: 1 The batteries lose charge too fast. Some of them you have to replace them every 3 weeks or so. And I wait to replace the batteries until the charger shows the green light. After a few months of replacing batteries you get frustrated with the extra work. 2 The software is too problematic. It freezes up the whole cell phone. I have uninstalled it and installed it back up like for 3 times already. I think that I got to the point that I hate the software for the extra work and hassles. 3 The sensitivity won't work well. Sometimes it captures movement and sometimes it won't. I tried different settings of sensitivity with unsuccessful results. 4. Additional parts to install it outside etc. will add up substantially to the cost of the system. 5. Sometimes, after you install the new batteries, the system won't read the charge percentage of the battery. Another software issue. 6. The microphone was not working. I found out how to fix it. It was another software issue. From my own/personal experience with this expensive system for the last year or so, this arlo pro system brings with it too many hassles to deal with. I am considering switching to a wired system instead.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stick with the older version

    Posted
    Gla1

    I have the original Arlo and Arlo Q. I love the audio features of the Arlo Q, and I hate buying batteries all the time, so when I saw this latest model that solved both as well as the promise of 1080p, I jumped on it despite the very high price. What a mistake. The audio is all but worthless. You have to put your mouth right up to the camera to hear anything. My arlo Q can pick up sounds from 50 feet away! The daytime quality is about the same as my original arlo (which is only 720p) while the nighttime quality is very much worse. The picture is in black and white, while the original arlo camera sitting right next to this one is in color with much more visible detail. And mind you, this is inside my house in the evening, not an actual low light scenario. I am so disappointed in this camera system which is opposite of an upgrade. Do youself a favor and get the older, cheaper version. I do like the arlo, just not this version of it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed!

    Posted
    DangerousDan

    I have used this product for three days now and I’m sad to say the Arlo Pro 2 falls short of my expectations. While it’s fast & easy to set up and the App works well, the video quality is less than expected. The 1080p image is only effective at a short distance and looses clarity when zooming in, becoming so pixilated it becomes useless. The night vision is worse & really sucks! You can make out an image but can’t use the image for identifying anyone, very blurred. The audio when communicating through the camera system is very poor especially in high traffic or a noisy atmosphere. Overall, this camera system may allow you to see outside your home or to record short snippets, but that’s about it, however, if you want live video footage there is a 3 to 5 second delay, sometimes even longer. My dismay could be a poor WiFi connection on my part and that I’m also using the free subscription for recording/saving video files. I would recommend hardwiring the camera system for continuous recording with a great WiFi signal to receive an only minimal performance but Out Of The Box-Plug n Play, this is less than what you pay for. I’m returning mine as it’s more cost effective to just look out my window and have a barking dog to see what’s going on because if you think you’re going to catch a crook “you’re not!” If you opt to purchase this, buy the Arlo Pro or older version, not the Pro-2 and save yourself a ton of money. This system is just not ready for home security just yet! I’m giving it 1 star due to easy set up and App use but as far as value and quality, zero stars!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Product - Support is Poor

    Posted
    AZEqualizer
    • My Best Buy® MemberMember

    The product works well and then this happened: I received an offer on my smart phone from the Arlo App in regards to the Arlo Smart Premier where with a discount code to allow the purchased of the Premier for 12 Months I would get 4 months free. At the time I was just setting up my system and the offer was good until Nov 30th. Unfortunately when this came up I was out and about and didn't write down the promo code. Now a week later I have not been notified of the code again and I thought I would contact support> I was called by a person from Netgear tech support who could barely speak English and has less of an understanding. He thought I was not getting notified of messages from my system. After explaining this to him 4 times he finally came to the conclusion that it was a fishing attempt. I have been in tech support for IBM for 30 plus years and my phone is secure and there is no record of any malicious attempts on my phone. Plus, all the message gave was the promotional deal and a code. No links to anything just told me to use it in my Arlo App. This is not the case with malicious software or Phishing. I told him there was no need to access my computer any more to look at my Arlo app. and disconnected him. He then told me I was a scammer and was hanging up the call. He refused to give me his name and ID number…. This is the kind of support I am expected to get from Netgear/Arlo about a promotional code? Also Several People on their community site mentioned the same thing when this message came out Nov 11th

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid at all costs! It WILL fail on you.

    Posted
    Imagio

    These cameras will go offline (crash) for no reason and require a manual intervention to reconnect them. If you are away from home then you are out of luck. The Arlo service will also silently fail to record your video even if you are paying for recording storage and enhanced features. I received notifications in the Arlo app and then went to find that absolutely nothing was recorded despite the camera obviously being connected to the Arlo servers because I got a person spotted notification. These things are completely unacceptable in a security camera system. The concept is nice but the cameras and the Arlo service are so incredibly buggy that they fail at their basic job. If you try to get support for any of these issues you will get a call center in India and be read a script to reboot and reconnect everything which might temporarily stop the issues but absolutely will not fix the underlying problems which will crop up again. STAY AWAY FROM THESE CAMERAS. Luckily I had 1 day left on the return window for my Arlo Pro 2 system. I advise anybody else who can to return the system and buy something else. Support literally told me that engineering would NOT look into my issue because "it is not a known issue". They don't care that their system is unstable and fails randomly and silently. You cannot trust Arlo with your security. If it could get negative stars I would give it as many as possible.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very raw and immature product

    Posted
    Nickname

    1. Pro2 has really bad microphones compared to Pro1. You need to yell at camera from one foot distance to be heard. 2. In darkness with night vision on Pro2 picture is worse than Pro1. Though in daylight and outdoors at night with a bit of external light Pro2 seems to be better than Pro1. 3. Lack of control. Possibly issues above might be solved if there would be control over microphone sensitivity and contrast. But for mike you have just on/off and for video just brightness with 3 usless positions ... too dark, too light and default. 4. Dependency on external Internet freaks me out. Base station and cameras are connected to my local network in first place. Why I cannot manage and watch cameras through local network? Why in order so see my local cameras video should go through some big cloud-internet-netgear-arlo-vimeo brother? Example: in my summer house I have internal WiFi without external Internet access. Still while being in house I want to be able to watch what is going on around. Arlo answer is: NO WAY! In situations like that Arlo cameras are completely useless. 5. Motion detection is based on some IR (infra red stuff) thus it does not work through glass when your camera looks into your window.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Pure Trash

    Posted
    Cox06
    • My Best Buy® Elite Plus MemberElite Plus Member

    This product is horrible and pure dumpster fire. It's like they had a good idea making it all wireless and then made nothing about it practical. -The magnetic mounts are useless. They only have a spot for one screw so any position of the camera outside of purely straight will cause the mount to shift and swing. Need two screws -Night vision is useless. Can't see further than 3-5 ft unless a light is turned on -The home base is a good idea but very glitchy. I have over 120mbps internet and the lag is horrible. Signal strength on the camera being 10ft away from the base was "very poor". -Two way talk is horrible. Lags and sputters when trying to talk -In my opinion the "1080p" is nowhere close to that Can't believe this product is $180 more expensive than the Nest outdoor. Will be switching to Nest. I chose this bc of wireless hookup, high res video, and your subscription saves video longer than nest (30day vs 5-10day for same price). Horrible choice, will be returning and going with nest!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The hardware of OK, but the software is NOT

    Posted
    prcdbear
    • My Best Buy® MemberMember

    If you value your sanity, you will look elsewhere. Everything was ok with the Arlo system until Netgear introduced an update and broke nearly every aspect of the app as well as the browser versions. Just a quick rundown: You can no longer view full screen video in Safari, you can't update the picture before changing activity zones (if you move the camera, you will have no way to adjust these zones). The battery indicators are now no fewer than 3 clicks into EACH camera, Notifications don't always work. Recording to the library doesn't always happen. Some times, the cameras will just stop sending these notifications completely (and the only solution is to re-sync them). Re-syncing them doesn't sound like a bad thing unless you have mounted your cameras high up and this requires a ladder. I have had to do this 4 times in 4 months. Tech Support is useless. They are overseas and will not be able to help you with problems. They are now replacing 2 of my cameras, but the form I had to fill out online doesn't work in any Mac browser (FF, Chrome, Safari). It also doesn't work in iOS. There's now a possible class-action against Arlo. Please save yourself the trouble and look elsewhere and read the Community Forums on the Arlo website before buying.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lots of surprises

    Posted
    Toby

    Buyer be aware that this system only operates with motion. We all know how reliable motion detectors are.... There is no continuous video recording. It states that with AC power this is possible. Don't go and buy 4 solar panels at 80$ each thinking that this will count as "AC" and allow you to continuously record. It doesn't. It also has a 5 second lag no matter who your internet or what router. I got the best of both. Hard to talk to someone through the system when you find yourselves talking over each other. The other thing is that netgear controls ABSOLUTELY everything with their system. No recording to anything other than their server. Its their software period. The first Arlo pro2 system I purchased worked for three days and suddenly had no internet. Returned to the store for a replacement after netgears customer rep recommended this. Good thing I was around to do so and good thing no bad guys showed up while it was down. We will see how it goes with the second system as far as reliability. I'm $1600 (counting this 300$ router they said I should get) into a system that is a long was from worth the sticker price. I'm certain for the money I could have done way better if nothing else could have had continuous video recording!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Laggy videos, poor sensors, talk feature unusable

    Posted
    Geron
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The videos are laggy, and the sensors often miss people and don't activate the cameras until they have almost completely exited the frame, so I end up with a video of their backs. Proximity zones are very ineffective. Also, the talk/speaker function is basically unusable due to a delay. Definitely cannot use in real-time. Battery life is not 4 months, more like 1-2 depending on amount of activity. Also, the cameras often only record 10-15 second clips, even when people are still in the frame. I even updated the settings to record indefinitely until people leave the frame, and updated to the paid service for extended recordings, and it is still not working. (Ended up catching someone stealing a package from my doorstep, but Arlo broke the 1 minute video into 3 separate 20 second videos, even though the culprit remained in the frame the entire time.) There is no customer support phone number, so you are left to communicate through their website contact forms. Lastly, the mobile app is very buggy, laggy, and often requires closing and re-opening to see the latest videos. Not happy with this purchase, would return if I could. Will be purchasing the Ring cam and discontinuing use of this product. Wish I would have done my research first.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not impressed so far.

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    To start, I intend to update review after using system for awhile, hopefully i can give it more stars. Out of the box, 1 camera was defective. After 56 minutes on the phone, Arlo finally authorized a replacement. So I have to ship it to them, pay for shipping, wait until they approve it and then they ship me a replacement. I feel like they should send one immediately with a prepaid return label for the old one. So more money out of my pocket on the first day. Unacceptable. Another negative is it only includes one ac power cord. Yes they are battery powered, but to use all the features they need to be plugged in. Not a big deal, but the official Arlo plugs are a bit pricey. More money out of my pocket. While on the phone with customer service he politely explained that it has a 1 year warranty, but after 90 days I have to pay for customer service tech support...really? Who does this. Functionality wise it works well, other than about a 3 second lag time on live video. But thats acceptable to me for a wireless system. Overall it appears to be a quality product and the app is really nice. I have high hopes for this Arlo pro 2, but so far im a little disappointed on the first day.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible, horrible, horrible!

    Posted
    FrankieP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So, I bought these cameras with high hopes. Boy have I been wrong. The best feature of these cameras is the alerts you get for motion. Other than that, they’re horrible. Motion detection is bad. I walk in a circle, for a minute straight and it records me 5 seconds into my movement and ends the recording 10 seconds later. No matter what I do to the settings. I have my motion sensitivity set to 90%. The microphone feature to speak to whomever is on the opposite end of the camera locks up picture and audio. You can’t talk to the other person as you can’t see or hear them once you start. Let’s get into their continuous recording mode which is a joke. Doesn’t matter what your data speeds are. Scrolling thru your timeline for the days locks up and then plays audio only if you’re lucky. Most of the time it just pops back to live feed. Useless paid service. So let’s sum this up. If you’re looking for motion recording that’ll pick up motion 5 seconds into the motion in front of your camera, these are the cameras for you. If you want to use any of the other features these cameras claim to offer, don’t bother. They don’t do anything well enough to recommend for. They’re horrible. I’d return them in a heartbeat if I could. Look for other cameras. These = baddies.

    No, I would not recommend this to a friend