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Arlo - Pro 2 4-Camera Indoor/Outdoor Wireless 1080p Security Camera System - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 2155 reviews

88%
would recommend to a friend

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  • Rating: 2 out of 5 stars

    Oh no, Netgear – what did you do to Arlo?

    Posted
    TechnicallyCorrect
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 250 ContributorTop 250 Contributor

    Ugh, this is not good. Let me start off by saying that I own several home security camera systems - D–Link, Samsung and the prior version of this product – the Arlo Pro. The prior version is easy to install, the software is mostly good and the battery life is excellent. Arlo cameras are weather resistant, wireless and have magnet built in for easy mounting. The Arlo 2 is of the same build and uses the same software, the same base station and the battery life is at ,minimum, equal to the prior version of the product. That is good thing and I was excited to see that the Arlo 2 has video that is 1080P and it now has activity zones. However, the excitement ended there. When it came video quality, there are vast differences between the prior version and the updated Arlo Pro 2. The newest Arlo Pro 2 has terrible nightvision. Just awful. It is grey, hazy and grainy. I cannot tell whether it is not illuminating as well as the original Arlo Pro or it is something with the sensor but there is definitely a problem. Take a look at the attached pictures of my living room, one with the Arlo Pro 2 and one with the Arlo Pro. You can immediately tell the quality difference. The Arlo Pro 2 is washed out in a sea grey. Blah. When trying it outdoors, it was even worse. In my opinion , almost unusable ( for outdoors.) I did some research online and one user said Netgear suggested removing the battery and reinserting. It did seem to make a difference but it still was not good . To make matters worse, the colors in the picture were way off when not in nightvision mode. Blues appeared green and lighting appeared very yellow. The color reproduction was just much worse than the Arlo Pro. To pour salt on the wound, something is wrong with the audio. It is muddied and less powerful. The mic just seems to pick up less sound. This turned out to be one big dissappointment. I loved the Arlo Pro and this seemed to be a nice upgrade. I am so hoping that this is one of those issues that can be corrected with a firmware update. Sadly, I am not so confident that will be the case. Color issues usually can be resolved with software calibrations. So can sound issues if the hardware is proper. The tough one is if the cameras do not illuminate enough in nightvision mode and if the sensor is not good . It is very concerning that some users are experiencing these issues and others are not, I hope that is not an indication that it is a hardware issue. At this point, I cannot recommend this product until Netgear resolves these issues. I am giving Arlo Pro 2 stars because the foundation is there for a great product and I will keep my fingers crossed for quick firmware update.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    You MUST be a bit Tech-Savvy

    Posted
    ElisaBH
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love technology. I work around technology and it is all wrapped up in our lives, so I always love to try out new things. On the security end, technology is no exception in my house. I am only moderately tech-savvy, so I have much in common with the rest of the world I guess. FIRST: With any WIFI (Wireless Fidelity) product, you must strong WIFI capabilities in your place in order to use a WIFI product. Arlo Security Camera System is no different. First, BEFORE YOU BUY, do a “bandwidth speed test.” A bandwidth test is a free test to determine the WIFI signal strength. In order to do so, you need a laptop or smartphone to do this. You have to make sure you have WIFI in the home as well. • Conduct the test on your computer or smartphone in your home. If you are using your smartphone, make sure your DATA is turned off on your smartphone so you can get a reading solely from the WIFI signals in the home. Once you have gotten strong WIFI signals in the home, do the next step. • Conduct the test again on your laptop or smartphone in the areas you want to place the cameras. Again, make sure your DATA is turned off on your smartphone. • If you have a strong WIFI signal based on the bandwidth speed test you conducted at the sites where you want to place your cameras, you are a good candidate for this product. If you do NOT have a strong WIFI signal where you want to place your cameras, there are a few options you can try: o Purchase a WIFI-extender. They extend WIFI signals. However, each product may yield excellent – or – poor results, so make sure you are happy with the product you choose. o Call your internet provider. They may have upgrades available at no charge. They may also give you tips on products that have been reported to be most successful for their clients. o Consult with your “techie person” or even an electronics store for insight. But don’t purchase until you have spoken to your internet provider first. For example, we were eligible for a free upgrade in our router. It helps, as more people in the house, the more bandwidth is used up. The Pros: • Clear 1080 pixel day image • 2-way audio • Free cloud back-up for 7 days. You can download if you want to save something • Easy to use APP • Looks good not bulky can be color customized with skins • 3 options to keep them powered: o a. Battery o b. Hardwired o c. Solar panel • BIGGEST STRENGTH NOT SEEN WITH OTHER WIFI CAMERAS: 3-Second Look Back feature • Remotely speak with persons who appear on your camera. They won’t know whether you are home or not! I was in California and spoke to someone who was on my property. I told them I was on hold with the FBI office and I couldn’t step away from my desk. They guy stayed around, so I figured he was safely approachable and called my husband to meet this guy at the house. LOL The Cons: • Kept going offline (remember my WIFI caution in the beginning?) • Draining battery. These are not “hardwired” for power, so you have to expect to re-charge these or use the other options – hard wire or solar. • Poor night vision. If you ever used any security camera, you know how the LED lighting is not as good as you would like. The camera needs to pick up some sort of light (a street light, a lit sign, etc.) to be able to catch an image properly. Imagine out in the country, pitch-black. Not going to pick up anything out there, except for maybe the reflection of eyes at night when they look at a camera and the LED picks up the eyes • The software is as far from intuitive as it comes. Non-Tech people – BEWARE! • There’s also no way to continuous record onto the hard drive connected to the base station. This is true with all motion-detection cameras that are WIFI-connected. I just so happen to use both. The WIFI one is great for quick remote answering • The watertight plugs on the rear do not stay in place at all. They all work their selves out within a few seconds which means I can’t put them out in the weather because water can get into the connection! Setting up: • Follow instructions about “bandwidth speed test” – in the beginning of my review. • Plug the base station to your router and electricity wait a few minutes then press 2 buttons to sync the cameras Summary: At this point, I cannot recommend this product until Netgear resolves these issues. I am giving Arlo Pro 2 stars because the foundation is there for a great product and I will keep my fingers crossed for quick firmware update.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Half way there

    Posted
    4Aces

    I bought the Arlo Pro 2 to replace the Ring Spotlight wireless camera that I bought and returned due to all the glitches and poor manufacturing. Set up was easy! Plug the base station to your router and electricity wait a few minutes then press 2 buttons to sync the cameras. I had everything up in a few minutes. 1. Clear 1080P day image 2. Easy to use APP 3. Records external audio and can programmed to record when it picks up audio regardless of motion. 4. Looks good not bulky can be color customized with skins 5. 3 options to keep them powered. a. Battery b. Hardwired c. Solar panel Everything was going fine until it got dark. Night vision is horrible! foggy and hazy like other reviewers say. In my case maybe due to the fog and hazy image I noticed my motion sensor works less during the night. I tried restarting the cameras , pointing them away from the walls and switching them around but I still have the same issue. These cameras at night become almost useless. There’s no way you will distinguish a face or the sensor might not even catch anything. I emailed Support on 11/5 @ around 1PM and still haven’t heard from them. I have until 11/17 to return to bestbuy for a refund I’m going to wait until the last day hoping a software update can fix this issue. I really like the cameras! But for the price (close to $900 for 4 cameras with tax) them not being able to work in the dark is unacceptable. That’s the reason I gave it 2 stars because they only work half the time. If I am able to have this issue resolved either with a software update or 4 new cameras I’ll update my review.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent camera system. Poor Night vision.

    Posted
    NYY0420A
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I currently own a security system but when I saw a chance to try out the Netgear Arlo Pro 2 I simply could not turn down the offer. Netgear is of course famously known for their extensive line of computer networking products of which I have owned and tested a many routers and adapters. With Netgear now producing cameras with their Arlo line, I was excited to test out their quality and capabilities! ***DESIGN*** The Arlo Pro 2 has a very cool sleek appearance that is very competitive with rival camera systems on the market today. I am not a big fan of the white color as it will show dust or stains more easily when installed in an outdoor setting. I prefer my cameras to be black so they are easier to hide from plain sight and dust does not show as easily. They are IP65 certified which provides solid weather resistance. Included base station has a built in 100db security siren and a external hard drive may be attached for recording video storage! ***PERFORMANCE*** Download the Arlo app for your mobile device to access the system's functions from afar including activating the siren or receiving instant alerts. 1080P video quality is a welcome addition. The night vision is very important to me as this is the ideal time during the course of a day when nefarious or suspicious activity is more likely to occur. The Arlo 2's night vision quality is somewhat grainy and not as sharp or clear as I would have hoped. The wireless connection has been pretty solid so far; connection distance is very short so that probably helps a lot with minimal disconnects. Microphone quality could be more sensitive too. Compatible with Amazon Alexa. ***CONCLUSION*** The Arlo 2 is a promising system with a lot of room for improvement. Hopefully this can be accomplished via software and firmware updates. This being the 2nd generation of Arlo one would expect or hope that it would be a improvement over its predecessor; that does not seem to be the case and it can be disappointing considering the overall value that you may or may not be getting here.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Easy to install and use, but major drawbacks

    Posted
    CCTVPro
    • My Best Buy® MemberMember

    This is a great product if you cannot do anything else. To use advanced features you need to plug in a power cord and pay fees to use the services which depend on an Internet connection. The ease of installation and easy interface are where it shines. There are major drawbacks that you need to consider before plopping down a lot of money that could be spent on better quality systems. The downsides are major problems that buyers need to be aware of. 1) They have fixed lenses which means that you cannot adjust the lens to frame the area you want to record. Rarely is the mounting location in the best spot for the fixed lens. 2) The resolution of 1080 (1MP) is very entry level for today's CCTV equipment. Today's cameras are usually 4MP with the best being 8MP. 12MP are available but still expensive. The higher the resolution the better the picture looks and you have the ability to zoom in before the picture begins to pixelate. This is important if you are trying to see a face or zoom in on a tag number. 3) The wireless nature makes it easy to install, but it restricts the distance it can be installed, makes it subject to jamming or interference, and limits the resolution because higher MP requires more bandwidth than this can achieve. 4) These cameras have no real night vision, so things at night are not visible. Night time is when most incidents will occur, so without great night vision the cameras are worthless. Good cameras will have at least 50 feet viewable indoor and 100 feet night time LED night vision. Run network cables and use good quality cameras with a good NVR and you will spend a little more money, but the quality will be night and day better.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not ready for prime time

    Posted
    stanimal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the Arlo system because it is wireless and this review solely commenting on the Arlo system's performance in a wireless setting. While Arlo serves a purpose, mainly as a deterrent, it is not worth the price. Let's start with the pros - it is fairly easy to set up and it comes with 7 days of free storage (for up to 5 cameras) with an app that generally works. Now on to the cons: range, motion detection, battery life and video quality. Range: it is pitiful - Arlo has trouble reaching one of the outside cameras that is 20 feet from the base station (and I don't live in Ft. Knox). Options to extend are convoluted and more $$$ - it is all based on the base station range, not your wifi signal. Spend $80 on another based plus a wifi extender to give you a hard wired connection. If you don't have a strong signal (full 3 bars), then expect video to be choppy at best. Motion detection: it detects, but it takes 3-5 seconds to start recording. It also has trouble detecting things towards the outside of the video frame. Battery life: I purchased two solar power panels for Arlo's and I live in TX with lots of sun. I still have to charge the cameras every month or two. Without the solar, my outdoor cameras would not even last two weeks. Video quality: here is where Arlo really disappoints, the video quality when something actually happens and you want to zoom in on something is just not there. Maybe with 4K one day it will be better, but I cannot clearly see a face that is more than 10-12 feet away from the camera... and even then, it's not great. I feel that Arlo needs to work on their software (free and paid) and hardware because both need significant improvements. My advice, would be to save the money and look for alternatives that are less. This system was just not worth the money I paid for it. Maybe if is was 50% less and I would buy it again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice cameras but Returning System

    Posted
    marinomagic
    • My Best Buy® MemberMember

    We wanted to upgrade our security and heard great things about the Arlo Cameras. Unfortunately they didn't work for us. Several issues: One - since we had a NetGear account it would not allow us to use the same email. Had many conversations with customer service and even changed the email on my NetGear account (which I no longer use because I changed routers) only to find that I still could not use that email for my Arlo account. This would have required us to set up an entirely new email just for this one product. Second: you don't get ALL of the features that you pay for with Arlo Smart if your camera is using the Wifi. Certain features are only available if the camera is plugged in - kind of defeats the purpose of the Wifi capability if you can't access all of the features such as person recognition and setting up activity zones. Third: Customer Service is a pure nightmare! One of the most difficult I have ever contacted. They are outsourced and are very hard to understand. They take days to return a call or email. Fourth: If there are two of you and you both want to access the cameras to make changes and set up things you can't. One person has to "grant" access to the other person again using another email and then that person can only view the cameras - they can't do any settings. Only one email will allow for settings/schedule changes. So if one person is logged in watching the camera and another logs in to change a schedule the other person gets kicked out completely and it logs them off. Very frustrating for a two person household. We both want access to make changes but we are told it is not possible (we can do this on everything else we own) We tried to make these cameras work but in the end all of the issues forced us to just return them and look for another company. I won't recommend them just for the poor customer service alone.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Fair weather cameras

    Posted
    Stew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After purchasing a 4 pack of the newest Arlo Pro 2 cameras I really wanted to like these cameras. No wires to run, easy peezy right? Well, setup was a breeze, good app and straight forward instructions. Oh, this is where I learned that to get full features of my new expensive cameras like zoning I would have to hardwire them and buy a long cord to get to outlet, the thing I was trying to avoid. Looked up the cord and it was being recalled for allowing moisture into camera...UGH.....I used one of the three magnetic holds for a camera inside my porch but had to buy two additional outdoor arm mounts since they only include one in the box. I was suprised by the delay in capturing the motion, sometimes I could get right up to the door before it started recording, other times it would pick up a cat or rabbit or car coming up road. And what's with the splitting up of video into 10 or 20 second clips when there's still motion in the zone? Other times the subject has left the area and it continues to record. Good thing I'm not paying for all these recordings I have to cypher thru to see what happened! Did I say it has a great daytime picture but you better have some helping lights for night time viewing. I blame myself for the next complaint and probably the one that's causing my wife's words to ring in my ears, "You payed all that money for that". Everyone knows batteries don't like cold but I never imagined they would just stop working when the sub zero weather hit the Midwest...got a message...cameras need to warm before you can use them...ouch...but hey, the one on the warm porch is working great! Now, do I take a hand warmer pad and rubber band and strap around cameras or just wait for spring?

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Turns on, not much use

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've used this arlo pro 2 4 camera system for over a year. The few pros include being a somewhat tough camera, it has been dropped and dinged a few times. The cons include wireless because it's never a quick access to the system, usually you have to wait a long time that people already moved out of view. It's not my bandwidth too, we're on verizon fios with equal down and up speeds. Night vision isn't all that great. The video quality is not great for what you pay. You barely make out people's faces. I think you have to mount it too close to people to get a clean view, but then they can just take the camera. The low capacity is bad as well, other cheaper systems include internet access as well as more storage on the local drive so that you can keep as long as there is room. Whenever you take out your camera to charge it creates an open window of opportunity for people to completely get around your security camera system, it's also annoying when you are busy and the camera is low power. There is only one charge cable, other cheaper systems have long ethernet/AV and power cables included. Seriously, you pay so much money for this and they only give you one short usb cable. Overall it's not a good value for what you get, I feel like I was misled by the it being a brand name company (netgear owns arlo brand). I would get more cameras from a less costly brand or even a no name than more money on this system if I were to do it all over again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Can't charge both cameras simultanuously

    Posted
    mskelbel
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was pretty excited to get the Arlo Pro 2 but that ended rather quickly. Upon unboxing the system, I noticed that there’s only one charger for both cameras. The cameras are super cool looking and I thought the magnetic mount was ingenious. I hooked up the base station and then synced each camera. This was easy. The cameras are great with good wide angle that doesn’t look distorted. The motion detection emails and notifications are quick. I used the speaker option through the camera and it’s very loud and clear. The mic on the cameras pick up pretty well also. There are certain features that are only available when the camera is plugged into the ac charger. This is again very disappointing as they only supplied one charger. You can’t set up zones for motion detection when they aren’t plugged in. You can’t do the CVR feature without them being plugged in. Some of these require as well to upgrade the subscription and the next level up seemed reasonable for $99/year with 10GB storage. I decide to research getting an additional cable and adapter to be able to have them both plugged in at the same time. I go to the Arlo website and see that you can’t just buy the cable and adapter. In order to get them, you either have to buy an additional battery or an external battery charger, AND you would think getting an additional battery along with a battery charger would be one purchase. This to me is a horrible decision by Netgear. It shows that they obviously want to nickel and dime their customers. To use the external charger, you’re still going to have a camera down unless you buy the additional battery with another cable and adapter. I wish they had thought this through a bit more.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Clear visuals, easy to setup, some major issues

    Posted
    NJRY
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    What jumps out from the Arlo Pro 2 Security Camera System is the very good picture image. The wirefree cameras run on rechargeable batteries and come with simple to install wall mounts. The high-res, 1080p HD video quality is clear in daylight, and the night vision is passable for a good distance. The app is easy to use and gives you mobile access to your camera. I did not set up the free trial cloud service which is included with the system. Depending on where you are monitoring, however, the battery life will vary based on the visual activity being recorded. The device went offline multiple times which I attributed to battery issues. You can set up the sensitivity to adjust motion recognition but only with the cameras wired; for most people, this might be a little bit of a drawback. Also, the two-way sound quality needs improvement as it is not very loud at all in both directions. Overall, the Arlo Pro 2 has some nice qualities including the nice visuals and easy setup. If you are using it primarily indoors and wired in, then it is a decent camera system. But as an outdoor security system, I just don't think I could trust it to monitor my home 24/7 while running specifically battery-powered, which is the main draw for the system. I do not recommend this product. Full disclosure, I received this product for my honest, unbiased review.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not thrilled with it

    Posted
    Pragmatist
    • My Best Buy® MemberMember

    I wanted a decent, reliable camera with audio capability. Because I wanted it installed correctly with minimal aggravation, I opted to go with the Geek Squad. I'm a senior citizen with limited tech skills. I don't mind paying for quality and service. An outdoor camera could be easily stolen, so I had it installed over the front door and out of reach of much of the criminal class. A good idea so long as the crook looks up and poses. Installation by the Geek guy was pretty quick and he was agreeable and helpful. Unfortunately, I did not ask about the audio. After hours or trying, I was not able to get it to function. Naturally, instructions these days are either non existent or erroneous and my extensive computer search was pointless. Based on experience, I figured something would go wrong and that's why I paid the hundred bucks for professional help. I was assured by the Best Buy rep that a full explanation of how to operate the system was included. I phoned the Geek Squad person (voice mail naturally) but never got a call back. Days later, I emailed him. More days and no response to that. Long story short- - I paid for a security camera with two way audio and ended up with a rather expensive camera with no audio. By the way, my internet explorations did reveal that a LOT of people have trouble with the audio feature on the Arlo Pro 2. I could easily mark this unit down to one star, but it did take a nice clear shot of a black cat last night at 3PM.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Fatal flaw - Solar charging does not work in cold

    Posted
    Lord732
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased this with high hopes coming from Arlo Pro. Specifically the continuous video recording (CVR) and solar charging were the motivation to purchase the new Arlo Pro 2 and solar panel. An issue with these two features is exact reason why it is getting returned today. To enable the CVR feature, the Arlo Pro 2 camera has to be connected to a power source such as the solar panel. Placed the solar panel in direct sunlight and the camera where it needs to be, but received a notification through the app that "Charging Paused. Camera's battery temperature is too low." Currently it is 18 degrees outside. Would be ok with just the battery, but the motion detection has missed a few subtle things such as how the mail man magically appeared at the mailbox and then the next video shows him leaving. Sure, the settings probably could be tinkered with, but not too confidence building when things matter so to me this leads to CVR requirement. Dissappointed because in concept, the features and accessories such as the solar panel are sound. However, it appears it was not fully tested along with the lack of disclosure such as operating temperature range being provided.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Motion detection doesn't work that well

    Posted
    RobWLINY2
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was moderately disappointed with the motion detection abilities of the Arlo Pro 2 compared with my previous Arlo Q cameras. The Arlo Pro 2 2-Camera system was very easy to initially set up on our existing Arlo account, where we already had three previous Arlo Q cameras. It's great having all five cameras on one consistent interface. I did set up a local hard drive on the USB port, however it is not immediately clear (from the app, not reading a manual) what the advantage is of doing this over using the free Arlo recording service, or whether I am accessing the recording locally stored or on the remote Arlo service. I placed two Arlo Pro 2 cameras in a window (indoor, for now) where two Arlo Q cameras were, and the results were -- mixed. First, I had to adjust the zone coverage to make sure I was getting full area coverage (the initial zone was limited). However, even after doing that, where the Arlo Q cameras might catch, for example a delivery truck stopping in front of the house, it's not clear that the Arlo Pro 2 would detect that. They barely detected me walking 10 feet in front of the camera (granted, this is through a window with a screen on it, but Arlo Q never had an issue). I am not sure If the camera is trying to be smart in terms of what types of motion it detects, or it is just not as good at detecting motion as the Arlo Q was. I even adjusted motion sensitivity to 100% sensitivity and it still was not doing much better in terms of detecting motion. The "Siren" could be useful if you wanted to set a camera to trigger a sounds on motion detection, and I might find a use for that in the future. Ultimately, I placed the original Arlo Q cameras back where they were, and placed these new Arlo Pro 2 Cameras in areas where motion detection was less critical. It does detect motion, it just does not do it anywhere near as well as the older, less expensive cameras.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Its a pile of frustrating trouble

    Posted
    Buffalo

    Look, this thing is trouble. I mean pull your hair out, screaming frustrating trouble. When scouting out systems a few months ago, initial reviews were favorable. And hey, this is NetGear right? Wow. The day after purchasing, I found that all four cameras were up and running. A few hours later, one camera lost connectivity. I call tech support just in case. (I have a networking background so I was pretty sure I just missed something). After being on the phone with tech support for over an hour (multiple disconnects) we determined that the camera was faulty. Get this, I have to send it in on my dime and once they get it and examine the camera, they will send me a replacement. I finally got them to pay for shipping, but they wanted my credit card number anyway. hmmmm. Fortunately Best Buy just swapped one out for me. The new camera gets here and works for about a week. The only way it continues to communicate is while on the charger. Otherwise it is offline. I have spent so much time troubleshooting this system that I am ready to just quit. I am outside of my return period by about a month. So I can ship it back to ARLO and wait for another defective replacement or buy extra chargers and let them be wired cameras. Very disappointing.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not A DVR

    Posted
    CeeeRrrr
    • My Best Buy® MemberMember

    The plan was to integrate Arlo Pro 2 with the home z-wave setup and Alexa. Arlo 2 looked good. It had all the numbers, bells and whistles. The set up is easy but the packaging looks to be designed so that the contents can't be so easily put back inside. This type of home video security can not be compared to a DVR video security system. The Arlo Pro 2 has a USB port to attach a local storage device BUT you can only record and playback snippets based on the settings you chose for motion detect. There is no real time rewind and playback. They do have a subscription service plan called CVR (Constant Video Recording). CVR costs $100 per camera, per year. We already have a network video recorder with POE digital cameras. Arlo Pro 2 was supposed to be an upgrade with wireless cameras, but it's not working out for me. If you want a nice, simple easy system with good motion clips, then this might be for you. If you really want to have it covered then you might prefer a conventional home video DVR type setup.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just Okay - Range of Base Station VERY POOR

    Posted
    Kasey

    I just spent quite a large amount of money on the 6 camera system and although I like the camera image quality, the base station has horrible range. Arlo's solution, move my router! Well, like many ppl, that is just not an option. How about Arlo provides a base station that has a range greater than say 75 feet. I live in a ranch and I can't even get this system to connect at my garage which is less than 75 feet from the base station. I can't see how this is a viable product in larger homes. I have good wifi coverage in my home BUT Arlo uses their base station to communicate with the cameras and their base station does not appear to have enough juice to connect the supposed 300 feet....I know, I know - 300 feet with direct line of sight BUT who has that in their home? And if you do, you would not be installing an Arlo system, you would be living in a mansion and have a professional system installed. Very disappointed!!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Returned and got the Nest

    Posted
    RPLP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We originally purchased the Arlo Pro 2, 2 pack and installed it outdoors. In the beginning, it was great and we enjoyed using it. Unfortunately there were somethings we couldn't overlook. Pros: - Really cool looking cameras - Fast & easy to set-up. - Application is definitely better looking and higher standard than the Nest - FREE online video rewatching Cons: - The reason we returned and got the Nest, is that if you are viewing your camera in LIVE VIEW, it does not record unless you manually press record! This is beyond stupid! We lost a package because we had the video open, stepped away, and when we came back our package was gone. Unfortunately - since we had live view open it did not record who stole our package. The NEST records 24/7, even if you are watching live. This is a game-changer for me and it's cheaper. If Arlo can fix that i'll definitely look into changing over back.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    2 ARLO PRO 2 CAMERA'S AND BASE

    Posted
    Bobby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Too many bug's in system ...tried to use schedule system and sometime's it worked and sometime's it didn't..it alway's worked on armed but when you went to schedule then the problem's started..i tried rebooting system numerous time's to no avail.....I followed the instruction's perfectly and still didn't work.......there may have been a fault in the base unit ...I spent day's trying to make this work......i don't like the idea that you have to pay for added features especially continuous recording which cost's I believe $14.99 a month....they charge enough for the camera's therefore this and the other added cost's should be free..by the way the camera's have very good picture quality and wide angle but that was not enough for me to keep them.......Arlo need's to rethink there way of doing business especially all the added attraction's and accessories ....I returned then and received my money back

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good video, Easy set up, App Worhtless

    Posted
    wiremanx2
    • My Best Buy® Elite MemberElite Member

    I purchased the pro 2 almost 2 weeks ago. It installed easily and the video quality is very good. This works well if you pay the subscription fee to netgear for continuous recording. The motion detection leaves a lot to be desired,the range is iffy at best and the App is worthless (at least on android). Can't set activity zones and it gives error messages several times a day. Not connected to internet when on my LTE network, session timed out. please log in but gives no way to log in. I have to uninstall and re install 2,3, or more times a day and then still get locked out. I relocated one to see if any improvement and plugged in to ac power with no better results. My opinion is that this camera system need a little more work to be as they claim. I will be returning the product.

    No, I would not recommend this to a friend