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Arlo - Pro 2 4-Camera Indoor/Outdoor Wireless 1080p Security Camera System - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 2148 reviews

88%
would recommend to a friend

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  • Rating: 3 out of 5 stars

    Don't need 1080p, go with the original Arlo Pro

    Posted
    ShopSecurity
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This review may be a bit long, but will be worth the reading prior purchasing either Arlo Pro systems. In summary based on the retail price of both the Arlo Pro ($649.99) and Arlo Pro 2 ($799.99) for the four camera system at Best Buy, you are basically paying $37.50 more for each camera for just the 1080p resolution and that’s pretty much it. Video resolution: Yes, the video for the Arlo Pro 2 is crispier than the Arlo Pro, however, if you zoom in, the resolution is still grainy. As for night vision, I still think the Arlo Pro is better. Battery life: If you set the battery to “Optimal” in the video setting and the motion settings to 50% in the mode settings and don’t really have any motion or noise activity, then your battery will take a while to drain and can last more than a month. However, if you place your camera in a location where you have semi-frequent or frequent, the battery will drain quickly and you will require either a solar panel or will need to take it down frequently to recharge. If you want to get a solar panel, then I would recommend the Netgear solar panel verses the compatible one that Amazon offers and USE the “Simply Solar” app to place the solar panel and position the angle of it. On the camera with semi-frequent motion, I started off at 100% battery life, then overnight, it went down to 96% and at noon, it was recharged to 100% again. However, if you have overcast skies, the charging may be hindered. 3 second delay: Depending on the angle placement of the cameras, the actual trigger of the motion sensor can vary. For my camera with semi-frequent activity, motion going from right to left activates the video recording quicker than motion from left to right. So when you read reviews that you can totally miss a person from taking your stuff at the front door, that is definitely a possibility for both Arlo Pro and Arlo Pro 2. You may hear that the Arlo Pro 2 can display the activity during the 3 seconds that you would normally not see in the Arlo Pro, however, you would need to have continuous AC power plugged on to the camera and that defeats the whole purpose of the Arlo Pro systems being wireless. As for zone coverage recording for the Arlo Pro 2, it is useless unless you have AC charging. Arlo app on your smartphone: Tendencies to see it go offline, but I think it is still recording, but don’t know for sure. You do get push notification, however, when you look on your smartphone for the video, that video can show up 10-20 seconds after getting the notification even when you are in your house and when you add that to the 3 second delay, it can be too late if you want to fend off any intruders when you are not at home. Magnet mounts: These are good for indoor, however if you plan on mounting the cameras outdoors, then you better purchase screwed on mounts so that no one can easily take it or have a bird land on it and knock it off. If you are looking for a wireless and WiFi outdoor camera, then consider the Alro Pro unless you really want the 1080p resolution, then get the Arlo Pro 2...again (my opinion), you are just paying for the higher resolution and nothing else. In conclusion, both Arlo Pro systems are nice because it is battery operated and on WiFi. However, if you plan to place the camera in an area with frequent motions, you better purchase a solar panel to keep the camera(s) juiced up. Otherwise you will be taking the camera on and off to recharge it in a matter of a couple of weeks. Features like seeing the 3 second recording, continuous video recording (CVR), and zone coverage in the Arlo Pro 2 are good, but require continuous AC power connection to the cameras. Again, that defeats the whole purpose of why you would purchase the Arlo Pro system to begin with...to be wired free. I decided to keep my Arlo Pro 2 only because I can afford it, already spent some money on accessories like the Netgear solar panel, additional mounts, skin coverings, and it has the 1080p resolution and was able to get it on sale at Best Buy, but definitely would not buy the Arlo Pro 2 at retail price of $799.99 (so look for sales). I also would have returned the system if the Netgear solar panel did not work as I do not want to constantly take down the semi-active camera to recharge every two weeks. Again, with the Arlo Pro 2, you are basically paying more for just the 1080p. Honestly, if you are just looking for a security system for inside the house for a peace of mind or a baby monitor and do not need to have the camera wireless/battery powered, then take a look at wyzecam.com, especially if you have a very tight budget and cannot afford to spend hundreds of dollars...you’ll be surprised if you just want something simple indoors with 1080p and with no frills. As for whether or not I recommend this product to a friend, it is up to your wants and needs, but Best Buy requires you to select either a Yes or No. So if you don’t need 1080p, then no, you should just go with the regular Arlo Pro, but if you want the 1080p then yes, but the additional features require continuous power.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good cameras, poor implementation

    Posted
    PeboQuattro
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Arlo Pro 2 is probably the best wire-free camera currently on the market. Where as most wireless cameras sold today require power (typically over USB), the Arlo Pro 2 is completely wire-free allowing you to place the camera virtually anywhere. There is a trade off to this freedom, when operating wire-free the cameras have a reduce feature set that is standard among wireless cameras (activity zones, 24x7 video recording). I found that despite missing these features, being able to install the cameras in places I don’t have an outlet provides better visibility and coverage. The initial setup was easy, taking around 15 minutes to sync the cameras to the basestation and mount them with the provided magnetic wall mounts. The cameras include rechargeable batteries that can be charged with the included charger, an optional solar panel, or even removed for quick replacement. Battery life is fair. After using the cameras for over 2 weeks, the less active camera has 80% charge remaining and the very active one (facing street) has 70% left. I expect to get 1-2 months of battery life on a charge, though you could keep it topped off with the optional solar panel. Motion detection on battery power is good, though a person may be halfway through the frame by the time the camera wakes up. Unfortunately, this were things start to fall apart due to lack of overall product refinement. To start, I am not a fan of having to use a basestation considering the cameras operate over wifi (802.11n). I would have preferred the option to connect them to my existing wifi, reducing the number of things I need to connect to my router (basestation requires ethernet). There is only one USB cable and charger provided for the two camera system, meaning if you would like to wire these to be able to utilize most of the features advertised (3-sec look back, 24x7 CVR, activity zones) you will have to purchase another cable and charger. The included magnetic mounts are great for a flat vertical surface but are limited when mounting under an awning or similar horizontal surface. Again, you can purchase the optional ceiling mount but including the ceiling mount or better designed surface mount would eliminate this inconvenience. Person alerts or detection is missing from the product, meaning you have to view numerous 10-15 second clips to see which were triggered by the neighbors cats and which were triggered by the mail man. Even the number of clips could be reduced if the setting for record until motion stops worked properly. I also had an issue with one of the cameras going offline periodically, though this may have been resolved after the recent firmware update. This brings me to my biggest gripe, the software. The Arlo web app still uses flash while the mobile app (iOS) burns through my battery. Viewing the cameras and reviewing the clips for 10-15 minutes will drain my battery 30-50% (iPhone 7, 11.1.2). Again, these things could be fixed but currently sour the overall experience. For now, it is hard to recommend these cameras but they fit a niche of true wire-free cameras and I am hopeful Netgear will refine the product overtime.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    1 Step Forward 2 Steps Back

    Posted
    bzm3j81
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I have the previous Arlo Pro camera set. I was interested in adding in a couple more cameras and wasn't sure if the Arlo Pro 2 cameras were compatible to the Arlo Pro base station. Thankfully they are. Adding on the Arlo Pro 2 cameras to the Arlo Pro base station is easy. Unfortunately, adding on the Arlo Pro 2 cameras do not switch the Arlo Pro 2 cameras to my existing settings. For example, my original Arlo Pro cameras are set to 10 second recordings and out of the box, the Arlo Pro 2 are set for "Record until activity stops (up to 300 sec)" and once you change to record for a fixed length of time, it defaults to 20 seconds. Another example are the rules, my original cameras are set for "Push Notification and Email alert..." but the Arlo Pro 2 cameras are set to "Push Notification..." only. Added features for the Arlo Pro 2 cameras are a resolution bump from 720 to 1080, cloud video recording which constantly records to the cloud instead of recording upon motion detection, more zone recording options, 3 second look back which utilizes the constant video recording to store the 3 seconds prior to the motion trigger. Unfortunately, most of the added features require the cameras to be plugged into power. I don't have power readily available where I've mounted these cameras. I bought these cameras because they were wireless. So to advertise features with requirements that are directly reverse one of the camera's main selling points seems counter-intuitive to me. To add salt to the wound, the system only includes 1 charging cable and 1 wall adapter. The power requirements to charge the battery will prevent the battery from charging unless the correct adapter is used. So it's very difficult to operate both cameras in the set to the advertised features unless you purchase additional adapters. And I can't even find a way to purchase the adapters without purchasing additional batteries. I live in Michigan, where winter temperatures regularly go below freezing. When this happens the Arlo Pro cameras pause charging with a notification on each camera within the mobile App. If I were interested in the added features, I'd have to dismiss the "Charging Paused..." message each time I entered the App. As of right now, because I don't have the cameras plugged in and constantly charging, the Arlo Pro 2 cameras show: "AC power has been disconnected from yhour Arlo device. CVR and Motion Zones are currently unavailable" message. Again, each time I go into the App, I need to dismiss the message in order to manipulate the Arlo Pro 2 cameras. The original Arlo Pro cameras are fine. I'm really hoping a firmware revision will help solve this soon. Size of the Arlo Pro 2 cameras are identical to the previous generation. The Arlo Pro 2 cameras seem to utilize the identical power requirements of the previous generation, but the battery model seems to have been revised slightly. I've interchanged the batteries and did not have any issues. Sadly, some of the weaknesses have been continued to the newest generation. 2-Way audio is still sub-par. The tiny speakers are inadequate. If I'm to ward off a would-be thief with two-way audio, I want my voice to boom with authority. The tiny speaker just won't cut it. Video performance of these cameras vary based on amount of ambient light. On a clear sunny day, you really get the full 1080 experience vs. 720 of the previous generation. In dimmer situations, motion gets very pixelated and video performance compares to 720 resolution. Application connection to the Arlo system is somewhat slow. If I get an alert on my phone about motion detected, it takes me a while to open up the App, sign in to the App, select the camera, and interact with two-way audio. Motion detection sensitivity adjustment in the Android App is very strange. Arlo Pro 2 cameras allow you to change the sensitivity on the fly and save. On the previous generation cameras, you can adjust sensitivity, then you test that sensitivity, but you cannot save the setting. iOS and Web apps allow you to save, but not in the Android App. Overall, I kinda feel like the Arlo Pro series has taken 1 step forward but 2 steps back.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent product. Tech supp not so much

    Posted
    Stardoc
    • My Best Buy® MemberMember

    I did my homework before buying the Pro 2 and now have two systems of two cameras each at different sites. The cameras are excellent. The resolution and features are also excellent. SimpIe functions such as viewing, retrieving videos etc are great. I use it all the time. I find however that the managing of a schedule for the cameras can be daunting and not user-friendly. Try it yourself. If you have more than one camera on a base station, you may wish one camera to record video and audio and send a push notification. That is how the default Armed mode is set up. However, if you want one camera to do one thing, while the other camera does another, such as withholding notifications while recording video only, but only at certain hours, then things get complicated. You may need to create a new mode. You may need particular rules within the mode for each camera. This is tricky and I have tried the online instructions several times. The techs give boilerplate advice and will even get irritated with questions. None of the first line folks have any personal experience with setting up schedules (I have asked on occasion), so they simply refer to information on the website, which is similarly confusing. I have used home computers since 1992 and know my way around complex systems. I also know when I am being given the run-around by a tech support person. On occasion, a tech support person at a higher level will call me back, but it is hit and miss, sometimes with no callback. When on occasion this occurs successfully, the assistance is useful and well appreciated. I have incurred arguments from tech support who deny they are arguing. It must be a frustrating job at first line tech support, at the mercy of their upper-level personnel who read their satisfaction questionnaires. I have found great variation between patient and impatient tech support. Some are very pleasant and helpful. Others brusk, arrogant and easily irritated. You must ask directly for more help when you need it. Yes, I recommend this unit to friends, but warn them about tech support beyond the simplest questions.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    GOOD, but missing things that could make it GREAT

    Posted
    Samson
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Packaging: great and easy to open and assemble (put batteries into cameras). Powered up, and thought it was a big plus that the batteries came with a 100% charge... that was great and an unexpected bonus. Syncing was easy and relatively fast. everything paired nicely and is range of the base. Installation: using the provided screws and magnetic mounts, I found it easy to setup and put in my desired place. No issues. Battery life: The one on the front of my house that gets A LOT of traffic from 4 cats, people, kids feeding cats in the morning, etc.… and is at 81% battery after almost 2 weeks. I'm impressed with this because I probably get 60-70 alerts per day (more on that later), so it is on and recording for a significant portion of the day. The camera on the back of my house gets significantly less traffic (maybe 1 alert every other day) and is at 96% after almost 2 weeks. Again, battery life has been impressive. The weather has been colder recently (20’s at night, 30s-40s during the day), but batteries seem unaffected. Pros: Super easy to mount, NO WIRES. Literally anyone could setup this system and not feel overwhelmed with it. Batteries: Very impressed so far. I even have the camera optimized for higher video quality and less battery life. FREE PLAN-no brainer, easily the best feature of this system. Cons: Charging cable length-this is a HUGE negative for this system… this cable alone severely limits this systems capability. If it was JUST a charging cable, it wouldn’t be a big deal… but because certain features of the camera are “unlocked” only when plugged in, it’s a huge negative… ex. You can only assign zones while the camera is on AC power… so If I want to stop getting 60+ alerts per day on my phone (and email), then I must plug it in…. except I can’t , because the included cord ISN’T LONG ENOUGH to reach my power outlet… and if I lower the camera, it’s not at the correct angle… great, I’ll just deal with the 60+ alerts per day and delete the 60+ emails… Every. Single. Day. Another issue, I can’t figure out how to stop email alerts…I get the alerts on my cell phone, so I don’t also need email alerts. Especially when they’re all videos of cats walking around. I would “disarm” the system, but another drawback… if I disarm it, I get NO alerts or recordings… so its either I deal with the alerts, or get none… that’s a tough one… I don’t want to miss something significant or important (someone trying to get into my house), so I leave it armed. HD doesn’t look HD. I have the camera set for the highest video quality, but they’re still not great. Zoom is pretty bad too. Pros: Can’t state it enough, 1 week FREE of recordings.... man that is great, I would give this 2 stars, but the option for 1 week free recordings really helps this product! Especially the price of competitor cloud storage systems, which I feel should all at least offer 1 free week since you bought their super expensive cameras. Setup was a breeze. Price is significantly cheaper that competitor models, but you may get what you pay for. Ability to put anywhere it’s in range of Base system… I love that I could move these camera around… put one facing my pool for a day or so, then move it back facing my door, etc. the fact that its wireless offers a lot of freedom with this system.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great cameras crippled by software

    Posted
    Reddog
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Arlo - Pro 2 Security Camera System, 2-Camera Kit, Wire-Free, 1080p, Weather Proof, Indoor/Outdoor - White The Arlo family of products is a case of great hardware held back by a crippled software notification system. First off the hardware is a combination of very nice quality true high definition cameras connected wirelessly to a supplied base station. The base station connects to your internet router and operates separately from your current wireless network. This works very well since the cameras are on all the time but do not add further congestion to your existing network. You pair the camera one at a time to the base station, follow the simple instructions to create an online account and install either the IOS or Android smart phone application. Next you decide where you want to place the cameras. I have mine installed outside and they have proven to be very durable with amazing battery life. The camera kit comes with small single screw half moon metal mounts that the cameras attach to with very strong magnets. They also have screw holes for standard camera mounts but they are not included in the package and for most installs are probably not needed. It is very easy to adjust the camera image while you see the image in realtime with your phone. The HD images are crisp and clear and even work very well in the dark. I recommend you do not point the cameras at a busy street or traffic area as that will greatly impact your battery life. But placed correctly you can expect the batteries to last several months without the need to be recharged. They have been through the cold of winter, heat of summer and many bad weather events. Using the phone or website you can check the batteries and view images in realtime. They really are a marvel of simplicity. For the hardware there is only one thing that I would like changed and that is the USB wired charger connection on the back of each camera. The USB port has a very small opening and although I have a lot of USB cables available only the supplied Arlo cable fits the camera charging port. It’s a minor gripe on an otherwise excellent design. Where the real problem is with the notifications you get when the cameras are informing you they have been triggered. It is just too inconsistent compared to the quality of the devices themselves. I might get email within seconds or I might not get a notice for hours. This is really unacceptable. Also the smartphone notification is a 10 second video clip. That might be enough for some notifications but it might also just barely let you identify what triggered the camera. You can go online and see a library of 10 second clips so the cameras are doing just what they should be. But there being held back by the software. There doesn’t seem to be anywhere to control the recording length with the free service. You can purchase continuous recording as an add on. And there are premier and elite plans for video recording storage up to 100GB with support for 15 cameras. This can be a great do it yourself security camera system but the software notification needs to match the quality of the hardware.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    just not enough right

    Posted
    mkcar1
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I was really looking forward to having a chance to review this product, and while it does a good job on some things I fell it’s a tad unfinished. Given its price point and the competition I am not sure this is the best option. Positives: Totally wireless. Initial setup was easy enough but I did have a small issue when trying to create my Arlo account as I already had a Netgear account. 1080P provides very nice daylight video. Sound quality was good enough. Base unit has 2 USB ports for attaching external storage which can be used to record video. Each camera is magnetic so you can simply place on a metal surface to mount. No need for paid cloud storage as long as the free 7 day basic subscription meets your needs. I think there is a 1 gb total space limit but will work with up to 5 cameras. Varying paid subscriptions are available (more cameras, more cloud space, continuous video recording). Base unit has a loud siren that can be activated manually or automatically (can be accessed in the settings once signed in). I didn’t try this so cant speak to how loud it really is. Arlo app is easy enough to navigate in. You can pretty much set everything just as you want it such as activate motion and/or sound recording, turn cloud off, set recording times, send email if motion detected, etc. I used the camera with USB attached with portable battery pack for power and it worked fine. Cable that comes with it is very long – but there is only 1. Same with AC plugin, only 1. You can use your own USB cable but it will have to have a small connector to be able to attach to camera. I found an extra lying around that did work. Negatives Night vision quality could be better and I noticed it emits a glow/light that can be seen at night. I tried using this as a monitor for our grandson and it was bright on his bed. Granted this isn’t how its marketed but wanted to mention. If using attached storage it appears that only one hard drive can be used for recording at a given time with no automatic switching between them. Also due to having to use FAT32 formatting you are limited to 2 Tb maximum per drive. I could only monitor on 1 device at a time. I got around this by creating additional accounts with different emails. I guess from a security standpoint this is a good thing, but a tad irritating in use. You can send invites to join monitoring thru the app. I don’t know if there is a limit. I tried using a camera stand I had lying around and it did screw into the camera. But I could not attach the USB for power as it was blocked. Not sure why stands aren’t included as they are available for purchase on the website. Noticeable video delay more evident when setting up the cameras. Kept signing me out when monitoring.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Arlo is still my Favorite

    Posted
    ElectronicJunkie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    The Arlo system is top notch, it really is, but the reason for for 3 stars is explained below. First, let's start off with the goods, it is just plain awesome. I love the portability, the way it can be expanded and how easy setup can be. Day time recording are always crystal clear and look great on the Pro 2. Sound recorded is ok, I wouldn't expect great quality there, but it works. The Arlo app always works and it is nice to see my home and yard from anywhere at any time. Now, why it has 3 stars: 1: It is not a real upgrade from the Arlo Pro. The 1080 is pretty much unnoticeable over the standard Pro's 720. 2: Night Vision has too many quirks on the Arlo Pro2. As stated in other reviews, it has issues, period, and I will explain why. Does night vision work, yes, but you must follow the most stringent setup possible. 2a: Do not park your vehicle close to the camera or really anywhere in front of it. Why? Because the headlights or taillights will reflect from the infrared and make the image dark. 2b. No flood lights can be on in front of the camera. Why? It make the image look horrible, can darken it, and make it unusable. 2c. You cannot use any skin with a hood. Why? Because it makes the Pro 2 get a fisheye effect, darkens the picture and gives it a milky look as well. This was found out usinh actual Arlo skins. 2d. Cannot be mounted with a wall next to it. Why? Because the infrared is so strong it reflects off of it and darkens the picture. The Pro did not do this in the same spot. 3: They did not improve on the depth of the mounting screw from the Pro. This would be nice to have a few more threads, especially when there own mount doesn't even go all the way in. 4: The front of the camera around the edge is now white. Why would they do this? Now keeping the camera somewhat hidden with a skin is impossible in a dark corner. When you look up, you see the white ring plain as day. I had to cut the hoods off my skins and then take a permanent marker and cover the white edge to make it not easily seen. 5: When a Arlo Pro is added to the Arlo 2 or Arlo 1 base, it gets disconnected within an hour every time since the Pro 2 cameras were added. So, with all the issues, I can honestly say, the Arlo Pro is better than the newest version. Pros: Great Daytime Video Cons: To many to list, read above.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Expected More

    Posted
    Cac1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the Arlo cameras over Ring because they are versatile. You can use them wired or wireless. That was not the case with the Ring. I also didn't want to pay for access to my own videos for years, defeating the purpose of not going with a security company. The camera has a delayed response and at times the motion that set it off isn't visible in the playback. The camera is set off repeatedly on an overcast day when the sun moves behind the clouds. The sensitivity setting did not resolve the issue. I must say I do love my ring doorbell, but the video is slow to download compared to the Arlo. The Ring Doorbell does a better job of picking up motion, it has zones and the daytime view is much better than the Arlo.. I have not placed an Arlo cameria in the front with traffic going by since I believe it would be an issue with either activating too often or not catching the activity. The app could use better features such as being able to activate the cameras all at once without restarting the base station. The nighttime video is much better than the Ring, however, the intruder would probably not be recognizable. I cannot understand a conversation on the Arlo, but could hear a conversation on the side of my house with the Ring. I was unable to get the geofecing to work properly. I might be satisfied with its capability except for the price point. I was also disappointed that after my return date had expired, a new camera was introduced with more capabilities, but even more expensive than this already overpriced system. I would hate to risk replacing it to find the improvement not as expected for the price.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Giving Arlo Pro 2 an average 3 stars

    Posted
    ArloTester

    Here are my rating after trying out the Arlo Pro 2 for a week. 1 Star (Poor) for battery life - After having it on for only motion detection pointing to a quiet street, the battery on the camera is at 49% already. There is no way it would last even a month. I have two other cameras that are pointing at the side of my house and the backyard which has not activity at all is 95% and 91%, so perhaps these will last a 2-3 months, but to say it would last 5-6 months, I don't think so. 4 Stars (Good) for the 1080i cameras. The Arlo Pro 2 camera are an improvement over the Arlo Pro, however, zooming in to get closer still produces grainy pictures. The night time feature I would agree that the Arlo Pro camera had better resolution than the Arlo Pro 2. 5 Stars (Excellent) for easy installation. However, for the price of the Arlo Pro and Arlo Pro 2, they would provide more outdoor mounts instead of just one as anyone or animal can just knock the camera off the magnet mounts. Overall, I have not decided to keep the Arlo Pro 2 as I was a bit disappointed in the battery life and is a hassle to take them off to recharge. I did purchase a solar panel for the camera that is down to 49% to test it out. If spending $800 or more for the Arlo Pro 2 is not big deal, then I would probably purchase it, but if it is, then consider the initial Arlo Pro. I will do another review mid January when I have to decide on whether or not to return or keep my Arlo Pro 2.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Arlo Pro 2 - Closer to the complete system

    Posted
    dronedad
    • Tech Insider NetworkTech Insider Network

    Build: There's lots to like about this kit - the build quality of the cameras, the clever magnetic camera mounts, the user-friendliness of the app. The components of the Arlo Pro 2 kit are well made and work well together. The batteries on the cameras seem to work well but suffer some in the cold. If outdoor long-term surveillance is a permanent installation for me I'll have to look into one of the alternative power sources for the cameras such as solar. Sertup: Once I got the hub/siren plugged into my router and it picked up an IP address, downloading the app was simple and walked me through connecting the cameras. The app was very user-friendly and defined the user experience up to that point. Performance: The cameras worked great and I was very pleased with the image and video quality during the day. Definitely 1080p and usable imagery. After dark in night mode is a whole different story, however. Grainy and fuzzy video defined the performance after dark. I also found that I had to restart the cameras to reconnect more than once. All of these quirks stacked together to point to burgeoning tech that still needed development. Connection to Other Devices: This is where I had really high hopes to connect my Arlo to my Google Home. I was able to connect the accounts, but the google home wasn't able to receive any triggers from the Arlo or pass any info. Part of this could be on the Google home and not the Arlo, but others seems to have it figured out. Overall I like the Arlo as a strictly wireless surveillance system, and for that, it's a little expensive but does the job well. As an integrated part of the smart home of the future, the Arlo has a ways to go, as does all the other technology surrounding it. Netgear is to be commended for how far they HAVE brought this technology. Hopefully, the next version of the Arlo is the ideal home surveillance system.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Frustration

    Posted
    Dave
    • My Best Buy® Elite Plus MemberElite Plus Member

    I REALLY wanted to like these cameras. I was excited to get them and put them up. This is my first surveillance system so I had high hopes, at least that's what I thought. I buy things based off reviews and really tried to ignore some on here and wish I wouldn't have. First off, the night vision on these camera's is TERRIBLE. No matter how much you adjust the camera's the picture is washed out. I would not be able to make out a raccoon or a human being at 25 ft. The daytime camera's are good. I like the fact that there is no plan you have to buy like with the Nest cams. You can "Arm" the camera's to record when motion is detected, but here's where it all ended for me. I contacted Arlo and the rep told me that all outdoor power cables are RECALLED and there is NO known date when they will become available again. REALLY NETGEAR? So, here's what that means. Have a flag or ANY bushes outside of your house that sway in the wind? Well, if you do, enjoy your phone, tablet, whatever, sending you alerts every 10 seconds, literally. You can not use motion zones with these cameras unless they are hooked up to an AC power supply, but again, they are all recalled! I have mine hooked up to the solar panels and it does not give me the option to block out specific areas when the cameras are armed. The sides and back of the house are ok, not much motion there. The front of the house? Forget it. I wanted the power cable for the front so I could block out my flag and part of the street. Yes I can adjust the camera, but if I did, I'd have such a small area and field of view, I would've just left it for my RING doorbell. Overall, great concept Arlo, but your night vision is awful and the fact you guys don't have something as SIMPLE as an AC power cord that works really upsets me considering I spent over a grand on the whole setup.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Easy camera system, but has some bugs

    Posted
    BigK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had my Arlo system for about 6 months. It was very easy to set up, since the cameras run on battery. The batteries last longer than I expected before needing a charge. One camera that faces my driveway is activated by motion quite frequently due to the traffic on my street. I'd say I replace the battery in that one about every 2-3 weeks. The batteries last longer in warmer weather. It is too bad that the base station can only connect to the Internet via ethernet cable. Surprised it does not connect over WiFi. I had to buy a WiFi extender with ethernet output, as the base station has a range of about 50-75 feet, and I needed to get it closer to my garage where I wanted one of the cameras. While most things of this system work as desired, I did have a few issues. The first I noticed would occur after a firmware update: some of the cameras wouldn't work after the update and would need to be reset manually. This would do me no good if I am away from the house and this issue occurs. Secondly, the Geofencing option in the phone app seldom works. I wish there was a better option to automatically arm/disarm the system, maybe have compatibility with IFTTT or Tasker to arm the system when my phone disconnects from WiFi. In summary, it's a good system for the price and easy to install. I recommend purchasing the optional battery charger that can charge 2 batteries at once.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Okay, but stick with original Pro

    Posted
    GAHokie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I currently own a couple of Arlo Pro cameras and for the most part I’m happy with them. The way it breaks up video into clips though means not all action is actually recorded and if you’re trying to figure out what pet did a dirty deed, you miss the actual incident being captured. I was excited to see the Pro 2 allowed continuous recording and hence decided to give it a shot. Overall all I can’t really discern that the image quality is any better than the original Pro even though it’s supposed to be a matter of 1080 vs 720. My biggest gripe about the Pro 2 though is the continuous recording, though a nice improvement, it doesn’t offer activity markers in the timeline. So, scrubbing the video timeline, you have no clue when/if something happened and you’d basically have to know what time an incident occurred if you’re going back to look for something. Seems silly and not viewer friendly. The other thing I’ve noticed is an 8-10 second lag when watch the camera live. I suppose this is because it’s pushing at 1080 vs 720, but the lag doesn’t change even if I change the video settings of the camera. In all, I’d say stick with the Pro.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Should’ve done my homework

    Posted
    Leanne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am a fan of Nest products because the quality & functions it uses. Purchased Arlo because of the good reviews AND 7 days free cloud storage. #1 - depending on where you place the camera, you will constantly get notifications in which there is no way to turn them off or at least adjust the motion. It is having a hard time identifying between the curtain blowing & our dog roaming the house. So notifications constantly goes off. #2 - the Live feed does have 3-5 second delay. I like it within a second like my Nest camera. #3 - the base station had to go thru some sort of update so I could not figure out where does it update from. Turning it on, turning it off. Had to set up the app on the phone and thats where it tells you theres an update for the base. So it is not as simple as pressing “sync”.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Just OK

    Posted
    Wreck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Arlo Pro 2 is easy to setup. Range of the cameras is decent and the battery life is dependent on activity in the area. My low traffic areas have lasted well over a month whereas high traffic areas are about a week. Pros for me are that you are alerted right away if there is activity and good battery life. Cons: No continuous recording without power to the wireless cameras. Video resolution is said to be 1080p but videos save at 720p. Camera clarity could be better. Grainy when zoomed. Live viewing takes precious time to load. UI doesn’t default to a live view when a camera is alerted. Instead you wait to see what the camera has recorded. Clips are usually only 20 seconds and have a delay in detecting motion. This is a huge deal breaker for me. I recently had a vehicle broken into and the camera detected the perp walking up to the vehicle but did not continue after 20 seconds to record the actual crime. These are okay if you’re home and the alert goes off but there has to be a better option for the cost.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's ok

    Posted
    Arta
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    To start off, this is a pricey system. I bought it because it's truly wireless and the 7 days of free storage. That is plenty of storage for my needs. It's very easy to set up as well. I installed two cameras on the front of the house. They are constantly triggered by plants swaying in the breeze during the day. This reduces my battery life to about a week. At night, bugs are constantly fluttering around setting them off as well. Not sure if the IR frequency used for night vision is attracting them. Even setting the sensitivity to the lowest setting doesn't not help. In my case, objects moving in the background are not picked up but my landscaping and shadows from moving plants still set the cameras off with low sensitivity setting. If I plug them into a power outlet, I have the option to set motion zones. The cameras will focus for motion in these zones. This defeats the sole purpose I bought a truly wireless system. Because of this, I give it 3 stars. It's expensive and you probably will need to plug them into an outlet if you have objects, in view of the cameras, that will constantly be moving in the breeze or making moving shadows. If I knew I would have to plug them into an outlet, I would have gone with a way cheaper dvr system. If you have a similar landscape situation as myself, I don't reccomend this system.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok, but misses on key things

    Posted
    Spacebear

    Works fine and has an impressive number of features relative to competitors. A couple of things bug me about this however, which I believe is frankly unacceptable given the price tag of the product. 1. No acceptable way to use advanced features outdoors...In order to use advanced features (create zones for motion sensors, 3-second lookback), the cameras must be plugged in. Netgear stopped selling its outdoor power cord due to issues it was having and we have been waiting quite a while for a fix. It consequently warns against using third party outdoor power cords saying that this will void the warranty. It’s a shocking situation to be in. 2. Zones are inflexible and limited...I was disappointed to learn when creating motion sensing zones that you can only create square zones. I think most of us need the flexibility to create odd-shaped zones or better yet, the ability to draw free-form in the camera's field of view. You are also limited to three zones per camera. This may be fine in certain circumstances, but if you are monitoring a large area with many swaying trees, moving cars, etc. you can't effectively monitor an area with three zones. Both items seem like easy fixes but Netgear hasn't shown much haste in addressing them. Again, system works fine but for the price, the issues above are unacceptable

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good system. Night time use outdoors useless.

    Posted
    LDfromMemphis

    For indoor use I recommend this. Set up is easy. Application makes using it simple. For night time outdoor use I have no use for this at all. It is very difficult to find a location where the night vision will work. A porch light in the distance, street light two doors down, lanscaping lights, reflection from a surface near the camera, and you get nothing but a bright light and the rest completely black. It must be as close to total darkness as possible. For my situation night use is terrible. Indoors... awesome. Outdoor in the day... awesome. Outdoor at night... useless. If that suits your needs then I recommend it. The pic I included is an angle I MUST have but the reflection from the limestone ledge (which is gray) goes completely bright and you see nothing in the dark. I am in this pic. I stood beneath this camera waving at it. It caught my motion but you can't see me. I can find no location in my yard where this camera works at night. Also, motion detection does not work through glass so don't plan on looking through your window to see outside. That is true with most systems.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    quality picture/ poor function and battery life

    Posted
    Rusty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    good: Due to cold weather I put the cameras inside the house for 2 weeks till I could hang them outside. the picture is amazing and has sound recording so that is great. bad: the camera only will record a max of 300 seconds at a time creating many clips in a single event. there is also a lag in the time it takes to starts recording when movement is detected. due to the lag it misses the first part of the movement and since the clips are short there was a lot of missing gaps in the events that happened on camera. also in 2 weeks the high traffic camera was down to 47% and the low traffic camera was down to 80%. for a camera that you have to recharge this battery life is not good. That means if u have a high traffic area u will be charging it once a month or on low traffic once every 3 months.

    No, I would not recommend this to a friend