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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 4,653 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Better indoors than out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are very simple mount but the battery life isnt very good only lasted my a day on a full charge I don't know if i just have some duds or if thats really how there supposed to be, Ive moved them indoors as indoor security to make it easier to switch out the batteries but the pack only gave me one extra battery so im only able to have 1 or 2 charge and monitoring.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jose

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly charging my cameras, they don’t even last a week. Video quality is ok, night vision is not good

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Maria,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Decent enough but a little overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is decent if you have the bandwidth. I still have the same problem with them not reconnecting after a power outage. The original pros suffered from the same issues even with the base station.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, and it's working very good. Quality from Video is good, as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras. Clear. Easy to use. Only down fall is can not connect to Alexa Device. Issue with Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone looking for home security.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo Pro 4 Cameras

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Arlo cameras are not as good as reviews say they are. I feel they do not focus as good as they should. Batteries do not last very long. At most maybe 30 days and where I have them located they do not get a lot of use. After getting tired of climbing a ladder to get the battery to recharge all the time I purchased solar units to try and keep the batteries charged. They also loose the WiFi every once in awhile and while looking for the WiFi connection again the batteries go dead. They are a fairly good wireless option for security. Also remember you need to pay a monthly fee for all the uses of the cameras

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi OldPerson,

      Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team may follow up with you directly. We appreciate your patience and understanding.

      Thank you,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great with signal strength, had them mounted in front and rear of house and had no connection issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Always love buying anything from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had trouble finding a camera system that would connect to my internet and finally found these work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Spotlight for home monitoring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wrote a review and my cat deleted it. So now just simple review. I like it. Easy to install with magnetic mount and also free three month recording. Later you can get a monthly prescription which for one camera was reasonable. It goes up a little if you get two camera's or if you want higher resolution. I bought a separate mount but have not installed it yet. But will because I dropped the camera once already taking it down from magnet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARLO PRO 4 $

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less in price than direct through ARLO. Second purchase of this package from Best Buy after purchasing the first through ARLO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Wire-free Interior Camera Bundle Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation process went on without a hitch with the Best Buy agent Roman. He was very knowledgeable and helpful with discussing how the interior Ring wire-free cameras work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found these to be Easy to use, quick to set up, with decent reception.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Batteries die fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice but the only issue is the battery, the battery dies fast. Within ten minutes it went from 100% to 85%, not liking the idea of having to take them down constantly to charge the batteries.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Return this item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Arlo before and love it. They stopped supporting the unit that was still working. The new design is not good. The unit would not stay in the housing for some reason and the battery life on the units drained really fast. To use the monitoring service was going to be expensive and the support is horrible. Could be a bad lot... not sure but truly disappointing.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Barbara,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Unsatisfactory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried many times but could not get cameras to connect. Called Arlo support several times, but really got an answer as to why. Just came back from Best Buy to return them, but was told they would not accept return as it was outside their return policy of 15 days! The cameras do not work! I’ve bought many things over the years from Best Buy, but after this I highly doubt I will ever buy anything from Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      We want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price! Very easy to connect!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Complete junk and horrible customer service!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute junk camera system. After 6 months 2 of the 3 stopped working. 2 of the 3 the battery lasts less than 16 hours even with the Arlo solar panel connected. Been trying to get the 2 replaced via warranty and Arlo will only replace 1 at a time, leaving the security of your household at risk. I will NEVER purchase another product from Arlo ever again. Save yourself cash and buy zmodo cameras on Amazon, they last a lot longer and they are wired so you don't have to worry about battery life. For $500 you get either 3 Arlo cameras or 20 zmodo cameras

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kris,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. Your homes security is a priority for Arlo and our intention would never be to leave your household at risk. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you or contact the rep that is currently assisting you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job nicely. However, not receiving too many alerts.

    I would recommend this to a friend