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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 4,653 reviews
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    So far good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally installed these a couple day ago. No complaints yet, very easy to setup, picks up motion from a fair distance away, from cars and people to animals wandering around the yard at night. Great video and sound; even helped to inform a pizza delivery guy he had the wrong address while I was away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Horrible customer support

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great until you run into an issue. The product itself is great. But, Arlo does not offer any live support should you run into issues. I had an issue with subscription activation and they do not offer phone support nor email support. It is only available via chat. If you take longer than 3 minutes to answer, you’re immediately disconnected and have to try again. Just do not buy!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. For further assistance on addressing the concerns with your subscription you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great quality! Could have better battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent camera. The video quality is great. No issues with the WIFi connection. The battery life is not as bad as I thought. We have one connected to a solar panel. That one goes back to 100% every day when there’s some sun. The other one, with no solar panel is at 87% after 2 weeks of low to medium traffic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro4 at work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sleep so good at night now thanks to Arlo one of the best products ever bought thank you so very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo pro 3 floodlight and Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my Arlo cameras .. wouldn’t be without them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to set up and use via app. Wish the spotlight could be deactivated independently of the camera.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service!!! Dont buy!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an older Arlo system, that works perfectly. I was told that my systems would work seamlessly with the new system... NOT THE CASE!!! Terrible compatibility. I was told that in order to see my recording, i have to do one of 3 things: 1.Pay for subscription 2. Plug my external hard drive to a computer. 3. Buy a upgraded Base station.I was on for over an hour with technical support " troubleshooting" the issue. The technical support agent says about 1 hr in that he knew that i would have to do one of the 3 options that were named above. Terrible customer service from "Chris".

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4 Spotlight Camera Security Bundle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save a bundle with the Arlo Pro 4 Spotlight Camera Security Bundle . Great deal only at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already Arlo cameras. There nicer than the order one's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good deal on price and quality of this product.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Wouldn't connect to my (2.4 Ghz) wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Separated my wifi into 2 different channels so I could connect to the 2.4 ghz, but these Arlo cameras couldn't connect to my wifi. Reset my wifi to one channel and tried Google Nest cameras instead, and those work perfectly. Not sure why these get such great reviews, but I ended up returning them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Ms

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not use without purchasing a membership, I paid a lot of money for security cameras I can only view them after the trial. No recording and no looking back without buying cloud storage. They are also large and bulky and require a cheap plastic piece to clip them into

    No, I would not recommend this to a friend
  • Cons mentioned:
    Mounting system

    Rated 5 out of 5 stars

    Great addition to my fleet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Only off thing is the mount it came with. It's a weird magnetic mount. It has held up, but I'd rather have had it come with the security mount the bundle had that I purchased a while back. I do love that you can continue adding more and more cameras. Very nice indeed overall!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow i was happy to but this product but after batteries fully charges. Barreties when out in about 3 days on two camareas very disappointing especially because it was not a high traffic area. Changed to eufy and i love it!!!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    security

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up for the money. Best Buy staff recommended it and i am satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture is unreal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it came with 4 batterys and the mounting brackets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So user friendly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo always connects easily, the free cloud trial cannot be beat. The image is best when in bright light or outside. The low light settings are excellent, image not as good but better than average. Arlo doesn’t miss a beat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning about the system but I’m getting use to it

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery life sucks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice camera. And awsome pictures /videos. But horrible battery life wont last more than 2 weeks

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Mondog86,

      Thanks for your feedback. We want to mention that the battery life of your Arlo Pro 4 camera approximately lasts 3 - 6 months with average use. For tips on how you can extend the battery life of your camera, please check this article : https://kb.arlo.com/291/.

      If you need further assistance, please contact Arlo Support Team at https://www.arlo.com/en-us/support/contact.aspx.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 5 out of 5 stars

    Arlo is so easy to operate.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Pro 4 is he BEST security cameras on the market for the money. I made the mistake of going with another wireless system that was nothing but problems. Had Arlo before that, will NEVER MAKE THAT MISTAKE AGAIN... This was our second purchase for a total of 6 cameras. Had 5 the first time.

    I would recommend this to a friend