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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4652 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 4,652 reviews
  • Rated 5 out of 5 stars

    Solid security option

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this system bundled with the Arlo door bell and the $10 a month subscription service. I waited almost a year to post a review so I could ensure the hardware, software, mobile app and support meets my families high standards. This hardware has stood up to hot Florida summers and sun plus a hurricane this year. It has performed without failure and battery replacement/ charging is very easy. The mobil app is good but not great. Setting up schedules and zones is relatively easy however randomly the cameras will turn on or off outside of the schedule. This is rare but still should be fixed on future updates. The subscription is for cloud storage and we love it, great value for the money. Arlo normally has great discounts for Black Friday so I would definitely recommend these camera systems and subscription service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thievery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome except at night it's dark and gets unclear unless you put more lighting in background. But I caught theifs and couldn't really see them but heard them and police will take care of them for sure. Especially if they come back cas I got an indoor one without the spotlight to record in the pole barn where they stole buckets of tool my dad collected for 40 years and I am trying to protect it all on 2 and a half acres so I'm protecting his legacy for 40 years of being in this one property. It's really painful to know I was invaded my privacy in 2 days after I got the cameras they didn't even care they were being recorded since the spotlight turned on when they passed them and my roommate was the ringleader she's now outta here and never to return.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Great security system

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to setup, great picture and video quality. We upgraded from an older model without 2 way communication, so this was an awesome feature to add.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    ArloPro4 Easy Install, setup, Great Resolution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instruction were clear, easy to follow. I have a VMB 4000 base station with four Arlo Pro 2 cameras so I decided to connect the Arlo Pro 4 camera to the base station. Setting up the Pro 4 camera was easy. One thing that is impressive is the field of view and the 2k resolution. The Pro 4 comes with a 3 month trial Arlo smart plan which pretty neat. It makes zones unnecessary but you can set 3 zones for detection. The color is really good. The spot light is good but I prefer to use the night vision IR which is really good. It has track and zoom but with 2k resolution you can manually zoom on the recording which very sharp and clear. I live in a forest so I get lots of animals. Bears and deer. I recommend the Arlo Pro 4 cammera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo Pro4 spotlight review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera; however it has some weird behavior for example when turning the camera on live view when I turn it off it will start recording and sometimes record for up to 5 minutes, I will have to turn the camera off and then back on to stop recording. I purchased two of these cameras and the other one does not do this. Otherwise I’m pretty satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good security system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have always used night owl cameras, but decided to give these a try after moving. We were pleasantly surprised at how much we love them. We’ve had 0 issues with the battery life, and have had them up and going for about 3 months now. The picture is clear, I like that you can talk through them. You can arm/disarm them even while away from your home. It’s a great piece of mind. My only complaint is that I wish the night vision was better. But overall they are a great set up of cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery runs down fast. But overall nice camera

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Melissa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera quality is very good. The battery just doesn’t see to last only for a week but I will say we have a lot of car activity on our street.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Mounting system

    Rated 4 out of 5 stars

    Arlo pro 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was mostly easy to setup although one of the cameras gave some hard time to setup and connect to WIFI. Over all good.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 4 out of 5 stars

    Good Quality Security Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality camera, I just wish it had a better siren, the siren can be activated through the app which is really nice, but the siren is kind of a lower sound for being a siren, I was expecting it to be louder. Night vision works good and the spotlight to use the camera in color at night is a nice feature

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Home security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been really happy with my purchase. Battery life is somewhat less than expected but still within reason. Really good image quality

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Good Camera Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera overall. Sharp images, easy to install. The only negative I have is the Sensitivity Setting. On AWAY Mode is hard to control so, I always just left it in the HOME Mode to avoid getting like 30 notifications an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Camera SetUp

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this camera set. It was on sale, so I had to get it. It is easy to use and setup. Downside is that you have to pay a subscription to get full use, but it is affordable. You didn't used to need a subscription in past models.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo Pro 4 Spotlight Camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is a really good camera and has good audio. Arlo has a good product. However, Arlo's support leave a lot to be desired. It's almost impossible to sync with our wireless WIFI. Arlo needs to update to 5G. Most of my problems was getting my WIFI to recognize the 2.4 system.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    So so but a great choice for what's out there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been a user of Arlo Pro cameras since 2016. After looking at the specs of the Arlo Pro4 we were happy to buy them through Best Buy as they had the best deal hands down. The cameras are nowhere near as smooth as the older/original Pro model. The definiton is fantastic during the day. At night it's so so. There are less options regarding CVR and low light settings if you connect directly through your wifi, forcing you to connect through a base station if you want all features. My biggest disappointment has been that the app fails to load the latest preview/activity on the main arlo homepage and the presence of lights in the nighttime causes night vision flares. Bottom line, these are good cameras for a decent price and youll most likely be happy with them.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Chris,

      Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Mounting system

    Rated 4 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the easiest to set up, but once you do it is pretty good.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it for around 1.5 years . Good battery life . Use with solar charge in high activity area. Only issue it sometimes looses connectivity and takes lot of time for bringing the live feed.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great video quality and motion detection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these cameras on sale at a great price. These cameras are easy to set up, and provide great video quality during the day and night. Battery life could be better though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo Security Camera User Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and setup. Battery life depends on how many times the camera is activatated. Ex: back yard where the dog plays gets a lot of action. You can deactivate them, one or all anytime you desire. If not hardwired place them where you can easily change out the battery. Four rechargeable batteries are included so one is always charged and ready when needed.I have mine at 8 to 9 feet above ground level. Overall, I am satisfied with their performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good easy surveillance equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. Super easy installation process. Amazing clarity in video snips. Only down fall is the battery does not last no where near 6 months per charge. I find myself climbing the ladder twice a month to recharge. I would recommend it if you are looking to upgrade your surveillance.

    I would recommend this to a friend