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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4652 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 4,652 reviews
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Camera quality is good. Only downfall is having to charge batteries about once a month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, good connection & image quality. Better place somewhere with easy access, because the battery will need to be changed frequently. Plan is needed for usable footage & security. Otherwise you'll be limited to live footage only, no back up whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Good quality videos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound is good quality for being a wifi camera. The videos can be zoomed in on and it covers a lot of area. I would recommend them if you are looking to self monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Work as they should

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy to set up once we got through the first one. Only issue was not aware had to pay additional at set up and support is overseas so hard to understand and kept getting disconnected. So must have patience at start up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Good, The Bad and the Ugly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love and hate Arlo products. Great when they work, hate them and their tech support when they don't! Had issues adding/setting up cameras in which cameras and device/phone used to setup BOTH must be on the 2.4Ghz network. I have a mesh network and single SSID. Cameras connected fine but my phone kept connecting 5Ghz and could not force on current Android 12 or on router. Solution talking to tech support... Use old phone and load app! It worked, but really?? I had all 3 working great. Within a week one goes off line. Took down and was in a state as though it has never been configured! Finally (with old phone off course) got it going again and has been working. Activity zones remain a problem across the products and Arlo does nothing to address. One minute they are working and the next motion alerts where it should be blocked. Reset, save and you are good for... Days or weeks. Other than that the image quality is great. App works most of the time (on the new phone). Note to self...keep old phone handy just in case.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi DBMax,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit of a struggle to get them synced but picture is very clear once working.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    They are Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for the house. They are are easy to install, the app is pretty simple. At times they do take a bit to connect to live view. The battery life is pretty decent. I would buy them again

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great when works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased three Arlo Pro 4 cameras because we were burglarized. I set the sensitivity to high, but it doesn't stay as "high". I continually have to check it and change it back to high. Of the two cameras on the front of my house (pointed toward the street), they missed people and vehicles that were directly in front of my house. I changed the audio sensitivity to high so they basically record all day, 5 minutes at a time. I catch everything now. Well, sometimes the cameras go offline for no reason, but they generally come back online. One time I had to completely remove one camera from my account and reinstall. That was pretty annoying. There is no way to speed watch the recordings (that I know of). However, this is a minor inconvenience when you consider a stranger could be burglarizing your home and you don't know who they are, how they got in, etc. I purchased 2 extra batteries and will purchase a dual battery charger because even though I gave the cameras only 3 stars, I do like them.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi EmojiMama,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install… Took less than 5 minutes to connect to WiFi.. wide view on cameras

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very satisfied so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had them up and running for a little over a week now. The things I don’t like: Not being able to delete multiple videos at a time on my iPhone and it taking so long to start live or a video. Otherwise, they work great! Purchased the solar panels as well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Bestbuy exclusive Kit and smooth experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the kit on sale and was surprised for the special BB kit and pricing. Overall, it was an easier setup experience than I thought. So far a month into it, all three (and a video doorbell bought separately) work well, and the app have been clean and smooth too. So I give 5 stars for both experience and pricing. Things to watch out: 1. WiFi signal strength, one camera outside garage has only 2 out of 4 bar on signal, so there is a noticeable delay about 2-3 seconds for alert. 2. If home WiFi is down for extended time, the cameras will keep searching and draw much battery power, which happened once for me and dried all three camera overnight. But, it only happened once.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    WORTH IT!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Arlo system several years ago, and I'm completely satisfied with how much better this set up is. Rechargeable batteries are a huge plus. Love that it has a spotlight feature and has the option between color and black-and-white during night operation. The base is WAY more theft-proof than my last one, with a special tool needed to access the screws. If you are on the fence about it, I 10/10 recommend this system!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good camers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Good app but too much upselling. For such a high price, app should be more polished. For example, camera motion sensitivity settings don't persist resulting in too many meaningless recordings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed extra cameras. Much better than my older Arlo Pro 2 cameras. Spotlight illuminates better than expected. Just remember to disable your VPN when setting up; you can turn it back on after.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Works awesome!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works great. Good video quality, solid connection from router and alerts are on point.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worthwhile security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Arlo cameras. They get updates and hold their own in the elements. Best if they are connected to some kind of power source though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed and currently works great video quality is good

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great camera system at a good price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, relatively easy to set up and put in place. The resolution on the cameras is very good and so far I am happy with the amount of coverage they provide as well as the quality of the cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to move from the Pro 2’s to these Pro 4’s and it was a great decision. The video quality and features on the newer generation Arlo’s are great. I’m still using the base station from the Pro 2’s with these because I dont want to pay for a subscription so recordings are stored on a USB in caee I have a need for them. Overall great purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good, but could be great...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but could be much better. App can be pretty clunky and I hate the subscription. Depending on your activity settings you could be changing batteries every month

    I would recommend this to a friend