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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 4,653 reviews
  • Rated 5 out of 5 stars

    Love my Arlos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Arlo cameras, doorbell and solar panels. I’ve had them activated 24/7 for weeks and they’re still 100% charged! Camera pictures are sooo clear. The installer was also very knowledgeable and had great ideas for placement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to setup and run! App is good as well !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use system and setup. Im very happy with the total product from the hardware to the identification software

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a long time for the wireless technology to come out in a home security camera system! The Arlo - Pro 4 Spotlight Camera Security Bundle is perfect for my application. System works great and was easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo-Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality cameras for the price. We have been very pleased and the distance they pick up is amazing.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Happy biker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So really have no problems they work good batteries on 2 of them have to be charged after 4 weeks , and they were fully charged otherwise work good

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Great outdoor camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great outdoor camera and i love the night vision on it. Another great feature is it breaks down what it sees like people, animals, car. Also, the rechargeable extra batteries are nice. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these cameras! We have tried so many and a friend told us about Arlo brand and I won’t buy another brand! Even their app is user friendly!

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 4 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the night vision coverage is good too Installation is okay

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Nice security camera system

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Pro 4 camera system is even better than the Pro 3. Great recorded images. A lot of options about how to set up the cameras. I am happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best security cameras

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best security cameras in the market right now.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for great cameras that display good, quality live video and have no problems, this is not you camera. These cameras worked great the first few weeks we had them, however, more so recently we have encountered an issue with them being “offline”. This has severely hindered our ability to use the cameras for their intended purpose. We have tried everything under Arlo’s support and customer service to render is this issue, however, nothing has helped. Get prepared for great help in their only text support and the “unplug it and plug it back in” line. Please do not purchase these cameras if you actually want to use them.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kassandra,

      Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good security choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cameras , the cord leass easy and safe also, you can install where there is no electric connection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well and have good picture clarity, the battery life seems to be about 4 months before charging…. Happy customer so far

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera system. Only thing wrong is the batteries die pretty quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo was a great investment!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I all use Arlo security cameras, and we've been very impressed with them. The sleek design, the option to charge using a solar panel, and the user-friendly app that connects seamlessly with my phone are all standout features. Arlo has made home security easy and efficient for us, and I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Overall performance

    Rated 4 out of 5 stars

    Great camera with bad delay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture and fantastic night vision. The delay when trying to view events love prevents me from giving the Arlo 5 stars but if it ever receives a firmware update or if a smart hub rectifies this problem I will give it the full 5 stars.

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 1 out of 5 stars

    Don't buy these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy these. One of my 3 cameras fell off my "free trial" of Arlo Secure so I can only view the live view. It gives me no notifications or events. I've chatted with tech support THREE times (the fourth time the system just kicked me out after over an hour wait in queue). The last chat, the rep said he would email me back within 24 hours because "his team was gone". I didn't believe him. It's now 4 days later and nothing. I'm back in line for chat, with "6 people ahead of me". Probably another hour wait. Tech support is the biggest joke I have seen in any tech company. Another gripe, there is a major delay from when you walk out in front of the cameras and you appear on that camera in the app. There is also a delay when an animal, vehicle, or person walks into the camera field. I get a notification and the event recording does not start when the object enters the field of view. If a burglar comes to my house, I can't tell the police which direction he or she came from because the person just appears in the middle of the driveway because that is when recording starts. Also, this video is NOT 2K. Good luck making out a plate...or a face. I'm also not paying $10 PER CAMERA for continuous video recording. My google nest door bell does this for $50 a year, with much better video quality. Probably going on the ladder, unscrewing these, shoving them in the box, and returning to Best Buy. It shouldn't be this hard.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Tammy,

      We like to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Outdoor Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Very easy to install. 100% pleased with my decision to purchase these for outdoor surveillance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple for our needs. Made us feel safer and so far we have been able to work it.

    I would recommend this to a friend