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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 4,653 reviews
  • Rated 3 out of 5 stars

    Average camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, these cameras are no better off than a $40 camera from Amazon. You cannot tell that it’s 2K and night vision is average. I have two $40 cameras from Amazon and they work actually a little better, save the money and buy an offbrand name. This is an honest review you will find the same thing that I did.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and good to have around the house.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment in these Arlo wireless cameras. Easy setup, installation and user friendly app for viewing. Battery life depends on motion sensitivity settings. Definitely will invest in solar panel chargers. Would buy again and recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras awesome picture you won’t regret buying these

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to install and has a great resolution

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love tge resolution and extra security i have at home when im working nights.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad product . A little expensive. Practical charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent view. Reliable. Easy Instalation. Works Wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera system for home security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to upgrade my older Arlo system that used a hub. This one was a better value since it came with 3 cams intead of 2 and a battery charger with an extra battery. I also like the security feature on it that makes it need a key to remove the battery or the camera from the mount. Got it on sale so it was definitely worth it for me

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras 2k but money well spent. Easy app for viewing

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great Cameras, but..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these Arlo cameras with the intention of setting them up around my home. However, the subscription plan required to gain all the functions has really deterred me. These are great cameras and certainly have the video quality and features you would want, but they come with additional costs. While I ended up returning them, I would still recommend the camera if you're willing to pay the monthly subscription.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    SUPER GLITCHY!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are super glitchy, and there is no real tech support, just FAQ's, meaning I have to figure it out on my own. I have one set up in my carport, about 70ft from my brand new router. That camera often just shuts down, forcing me to reboot it about once a week. The one at my front door is 10' from my router, and it either doesn't record, or records random clips of nothing. They worked fine for the first month or so, then just started getting glitchy. Troubleshooting took forever, especially considering I work full-time, and have to travel often, so I don't really have the time to troubleshoot when, say, a camera stops working while I'm in Ohio. So of course, I can't return them now, since the time expired.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jake

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Arlo pro 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up. Videos are clear and it has motion tracking, which is a great feature. We also bought the wired video door bell, the only issue is that the doorbell ring(inside my home) does not work. Many chats and phone calls with them, it seems like a common problem. They are supposedly sending me a new motor piece, it’s been 3 weeks. Also you need a subscription service, since the hub doesn’t work with the Pro 4. Other than that, we love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stays charge real alert time and pretty clear view

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Inaccurate billing mars experience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras work well, BUT when I signed up for Arlo’s monthly security plan, the auto renew was set for a more expensive plan that I had not selected; when I called to correct, Arlo seemed oddly unconcerned about the systemic problem, and reassured me that I wouldn’t be billed at the higher rate (no matter that their app said I would be). So, INSPECT YOUR BILLS FROM ARLO CAREFULLY

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Randy Hamelin,

      We like to work with you to address the concern you shared. Arlo takes any billing concerns seriously and is always looking to improve. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo security cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a previous owner of Arlo security system, i decided to upgrade and once again purchased the newer version of Arlo. I chose to go to Best Buy again, because they always treat me with great respect and have A+ quality associates working for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing better than ARLO

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so much, we are ordering out THIRD set!!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery does not last

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture but the battery does not last. When the cameras were first set up, the battery lasted about a week. Now the battery last about 2 days. I do not recommend unless you plan on changing the batteries out every few days. I wasted my money.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Trustful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sistem. Night vision is amazing. I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Cameras Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These exclusive Arlo Best buy cameras are so much better than the comparable Arlo everywhere cameras The removable rechargeable batteries are so much more efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life. Easy install. Good picture quality.

    I would recommend this to a friend