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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 4,653 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery life terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed the battery life is terrible. Ordered two of these cameras from different stores both will not last more than 32 hrs and that is with the solar collectors. Spent two weeks going back and forth with arlo tech support changing settings and defaulting with no change. They finally sent battery replacement unfortunately that did not solve the problem. Only reason it is not 1 star is that the camera itself works great when there is power. App is good to. Needs battery work.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi APVD,

      Thanks for your feedback. As there could be few different conditions as to why the battery life of your Arlo camera drains quickly, we want to help understand your Arlo setup, settings and camera usage to help isolate the problem. Please send us an email at [email protected] detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      If you haven't yet, please check this article for tips on how you can extend the battery life of your Arlo camera : https://kb.arlo.com/291/.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Would recommend to anyone looking to take there security into your own hands!

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Pro4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera. Nice pick up range. Good night vision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Camera coverage is great. Battery life is pretty good. We’ll see what happens after the trial period ends.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad battery life and poor sale recommendation

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are junk and I can’t get support. The batteries don’t work and last probably one day at my small business. I bought what was recommended for my business from Best Buy on the phone and the techs that installed it said I wouldn’t like it and they are right. I want to return or exchange. Bad sales and bad product

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Rebecca,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    The installer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon is very good at what he does. He knows what to do with the problems at hand. Hooked up a TV for us and then installed a arlo security system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome cameras ….could be a little clearer for the zoom in and also unless you barley use then you need to hard wire power but the WiFi with eero Is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value multipack security camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome multi camera pack - best bang for your buck if you plan to buy Arlo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4 - great little camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. The only issue I had was figuring out how to remove the camera body from the case so I could install the battery. This isn't very well documented - you push the putton on the bottom of the housing and it releases. Otherwise I am pleased with the performance and love the battery life. I am demoing the web based storage for now but intend on getting the base to store video locally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great outdoor camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great outdoor camera. Definitely recommend. I just wish there wasn't a lag between when motion is detected to when you're notified on your cell phone. That's my only gripe. Besides that, happy that I bought it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great price but not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt get to open it , after comparing i decided to return it, thought by saving several hundred it was a good deal and product, decided to go with another brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, im very happy and pleased with the overall performance of these cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bundle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security bundle with a peace of mind when you go to bed!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    My cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My batteries are gone after 3 days of installation. I dont know what’s wrong.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 2 out of 5 stars

    Skip

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no matter what I do I can't have them record anything, only live video, tech support tried but they couldn't make it record, just go with NEST, way better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    2K picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another very good camera. It's not the XL camera that I wanted but it's still a 2K that I like. It shows a good clear picture and works well in all kinds of weather.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these when the criminal escaped from prison. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I love the view and spotlight feature with color. Pretty decent will purchase another set in future great product!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Never again

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate the quality. It was supposed to be good but it’s blurry and doesn’t catch stuff half the time. And catches stuff that it shouldn’t . Have to constantly have notifications off. Wouldn’t buy again. I know a lot of people with blink or ring that is way better. The microphone sucks on it as well

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 1 out of 5 stars

    Security Bundle incompatible with accessories

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not mentioned that the security mounts in this bundle make the cameras incompatible with accessories. My intent was to mount with the floodlights and these are not compatible. This should be made clear. Now I have to return at the store which defeats my whole purpose of shopping online. Cameras themselves are awesome, but bad product from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello mynickname,

      Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate teams for review.

      Regards,
      Arlo Team arlo_us

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