Customer Ratings & Reviews
- Model:
- VMC4350P-1BYNAS
- SKU:
- 6454736
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.
This summary was generated by AI based on customer reviews.
don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are a real problem, they stop giving, one day you have a problem with the charger you repair it and another day they stop giving an image, it is a real pain in the head, customer service always does not exist, avoid wasting your money, go for another brand!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Gabriel,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Battery life
Battery is really bad.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery discharge in two days no matter I put the range to the minimum. Bad item.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi OscarArias,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
Regards,
Arlo Team
- Pros mentioned:Overall performance
It’s my favorite camera but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, nevertheless Arlo’s customer service is very bad
I would recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team and we are very confident your next experience with Arlo customer service will be a positive one. We appreciate your understanding.
Best regards,
Arlo Team
Arlo- Pro 4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a nice camera with two-way audio, alert notification identification are awesome, tells if detect people, animal, or car.
I would recommend this to a friend- Pros mentioned:Overall performance
Buyer beware!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras have a great picture. The app is easy to use also. But, buyer beware, if they disconnect from your wifi for whatever reason, then reconnecting or reinstalling them will be horrific! And effective Oct 2021, customer service is only available online thru chat! You cannot reach a tech support agent by phone! I had a problem that we worked on for days, and in the end we’re not able to reconnect them! I ended up throwing them away! So terrible, and expensive!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Cady,
Thanks for your review. Happy to hear that you feel the app is easy to use. If you have an Arlo Subscription, phone support is available for you please navigate to Settings > Support in the Arlo App.
If you're unable to add your camera to your Base Station/SmartHub, read this article: https://kb.arlo.com/000039094. Or if you're unable to add your camera to your 2.4GHz WiFi Network, read this article: https://kb.arlo.com/000062406.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Great Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far! The only draw back is that good instructions are not included. It took us forever just to figure out how to open the backs to insert the batteries. Lol. As well, you have to search for the manual online to learn how to use the various modes available.
I would recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gives a late reaction to any movement. Also doesn’t alert me when someone pulls in my driveway only if they get out and walk.
I would recommend this to a friendDon't know
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really good the only problem is I lose Wi-Fi sometimes. But the more I use it the more I learn. I would recommend it.
I would recommend this to a friendUseless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We can not figure out how to use it. It came with no instructions. Apparently we need a piece we did not know about. We went back to the store to ask for help and nobody knew how to work it there either.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Christine,
Thanks for sharing your review. The Arlo Pro 4 comes included with all pieces required for installation. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Arlo Pro 4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t able to ever get them to record or go live. I called arlo and they claim it was my internet and so I upgraded my internet. Still didn’t help. I called them back and they couldn’t figure it out. Told me they would have to call me back. So I ended up just returning them and getting my money back.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello Pro4,
We value your feedback and appreciate you sharing this with us. We'll forward your feedback with our internal teams. We thank you taking a moment to leave us a comment.
Regards,
Arlo Team
^RM
No support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras work okay but there have been a few issues and the company has no tech support.
No, I would not recommend this to a friendSecurity Camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit installed by the Geek squad. A little too hi-tech for me but once installed it does the job
I would recommend this to a friend- Cons mentioned:Battery life
Horrible Camera! Avoid
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited at first to get Arlo, especially to hear it so called worked with HomeKit. Well that excitement ended quickly! For the amount of money these cameras are, they are horrible! They have a huge lag, I even had the hub. The camera constantly showed a half green picture. The battery life is HORRIBLE! I even adjusted the settings lower. The app freezes and logs me out, high subscription fees for barley anything. Its extra for continuous recording, and its per camera to add. Also customer service and their response time. Is probably some of the worst I’ve experienced. This is my honest review from what I experienced with these cameras. I honestly say avoid, luckily I’ve finally been able to sell majority of them to where i can cancel my subscription.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
Incredibly Bright Light
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this Arlo Motion Activated spotlight. We can’t believe how incredibly bright it is. We have a lot of land and it lights up the entire backyard. Always let’s us know where the dogs are in the back yard!
I would recommend this to a friendNothing but problems with cameras
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One camera continuously sends notification with nothing to display. One camera shut down on its own. Total frustration. Also, I did not think support was much of help at all.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
I love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, would recommend this to anyone. Best gift I gotten.
I would recommend this to a friendUpgraded from my Arlo Pro 2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras work perfectly as expected. I decided not to use the spotlight on this model (Pro 4) as I felt it was a little annoying at times, however, it was great that you have the option to disable it.
I would recommend this to a friend- Cons mentioned:Battery life, Connectivity
Arlo camera system review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend Arlo camera system. It is constantly offline and batteries that are supposed to last 3 to 6 months are needing charged every 4 days despite taking the activity zones down to bare minimum. Wasted 5oo bucks on this system.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Arlocameras,
Thanks for taking the time in writing your feedback about your Arlo Pro 4 camera experience. We would like to further assist you and ensure that your settings are configured to meet your expectations. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Not easy to install this camera via app.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Arlo camera but not happy because it’s not easy to communicate with app. I was only able to connect 1 camera, other two camera never connected with app. Don’t buy this system
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review.
If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
Good camera but different
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the camera but different battery, different plans, may not have ordered if I knew that in advance.
I would recommend this to a friend