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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the camera quality, ease of use, and installation of the Pro 4 Spotlight Camera. Many also appreciate the night vision, motion detection, spotlight, and field of view. However, some customers express concerns regarding battery life and connectivity issues. A subscription is also mentioned as a necessity for full functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 4,653 reviews
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my cameras even though the settings are not accurate. I set my backyard camera to people only and it still pick up motion and animals. The doorbell alert me after the fact. Overall the view is very clear and alarm is good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the cameras with one exception. They don't always trip if something is coming straight at it. They work great if you can angle them for objects to cross their path. The batteries do not last last long in the heat.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are much better than the original Arlo cameras I relaced. The original cameras did not have rechargeable batteries, thus costing me a alot to maintain. These newer cameras are more sensitive and have sharper image, 2k.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product with wonderful pics and sound!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Decent camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras have a clear picture. They are easy to use. The cameras go offline about once a week. I have 3 and they go offline at different times, it's not all 3 at once. The camera goes back online after pulling the battery out and putting it back in. I can hear noises outside really well. For someone to hear me they have to be within a couple feet of the camera and I have to speak loudly and they still have a hard time hearing me.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Stitch,

      Thanks for sharing your feedback about your Arlo Pro 4 camera experience. We'd like to work with you to better understand the circumstances of this trouble that you are experiencing with your Arlo cameras disconnecting from your network. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Cons mentioned:
    Battery life, Connectivity

    Rated 3 out of 5 stars

    Cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation is super easy! However, there’s two big cons.. 1. if your wifi is unstable the cameras will constantly go offline. 2. the battery drains quickly.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Lugreveles,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Batteries died in a week

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept getting notifications when ANYTHING was in my backyard… dogs, chickens, squirrels and birds. Needless to say my battery didn’t last a week. I’m not interested in climbing a ladder once a week to change and charge a battery. So this item is going back. I called tech support to see how to reduce the notifications, but he said they technicians are working on that issue. It’s a shame because I have the doorbell and spotlight cam and they seem to be ok on battery life. Video quality was good!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Drkjedi502,

      Thank you for sharing your Arlo Pro 4 camera product and support experience. We recommend setting up activity zones. An activity zone focuses motion detection on a specific area within your camera’s field of view. For more information on activity zones: https://kb.arlo.com/1001908

      For further assistance or information, we recommend visiting our Arlo community. We recently redesigned the Arlo Community Forum to deliver the most helpful and relevant content to assist with your product questions quickly. We’ll continue to share information on new product announcements, answers to product questions, and enhancements to products. As always, please share your questions and comments as we value your feedback.

      Regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is absolutely amazing. The only complaint is it is not easy to share the account with another member of the household. Also the video stops sometimes while movement of a person or animal is still going on.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Security Camera Saved the Day and Night.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great product. It was easy to install and easy to set up. We suspected that someone was stealing from my business. So I set up the alerts to my phone and one night I got an alert then called the police. The video allowed them to make an arrest that night. Thanks Arlo,

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery Lives Suro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life iS not so great could use a better one i dont like changing the battery every other day

    No, I would not recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Excellent value and very easy to use camera system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Arlo system, and was purchased to cover another location. The new wireless cameras have excellent definition even in low light and were very easy to setup and add to my existing Arlo account. The ability to block out certain motion areas of the camera is a great new feature. It really helps to avoid false alerts due to windy conditions.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    HD quality video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The updated mouting hardware and removable batteries are great upgrades. The old hardware and charging method made for a cumbersome recharging process, not to mention loosening the mounts every time you recharged. Video quality is much better as well.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good temporary security system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I had some consistent disconnecting issues but they have seemed to fix themselves. There is a monthly subscription but only other problem I have with them is they DO NOT work with magnet mounts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4 cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Pro 4 three kit was a breeze to get installed and set up. Even a non- Pro like myself was able to get it done in about a half hour. Definitely gonna add more Arlo devices to our new security system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Friday

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get buy for a black friday product definitely worth every bit of it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great camera system

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera system for the price. Will need subscription to use all of its benefits. Get the Solar panels that charge the units so you don't have to deal with battery charges.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Camera

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is good, good definition. The app is not the best, and it’s not stable in the google home. I wish the battery would last longer too.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Arlo Pro-4 Spotlight Cameras - for a "Smart Home"

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having enjoyed my five (5) Arlo Pro-2 cameras, installed more than 3 years ago, I decided to install security cameras on a 2nd property. 3 of the newer model, Arlo Pro-4 Spotlight cameras was easily installed and linked to an EERO Mesh Wi-Fi network and to Amazon - Echo Show 8 (2nd Gen) Smart Displays, now shoving great quality videos from the cameras. A very nice "Smart Home" combination.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great Bundle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, great app, great video quality. I’m a Arlo fan now. My complaint is 2k video looks 1080p and the Smart Hub not in stock. Forcing the consumer to pay the subscription. Other than that i’m satisfied

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only works if your paying monthly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only works like it should if your paying for subscription. If you use your local drive you'll get notifications but takes for ever to upload or open the file . If your notify you click on the video by the time it loads person is gone or it says error. Now with subscription no issues.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Melo

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us