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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 4,653 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to set up and use. No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Horrible battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for better quality videos. Videos would be great if we weren’t changing batteries daily, went and got solar panel and that only lasted 2-3 days before we had 12% battery life. Complete waste of money.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Leanne

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and easy to get up and running. Picture quality is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good One!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good One!...........................................

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo is hands down the best cameras. This is the second set we bought and so worth is.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Arlo Spotlight Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent viewing of our yard and driveway with these cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Forget about ring these are better quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are much much better then the ring. Really happy I made the switch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice SetUp

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, arlo rocks! Very nice and easy to set up and link to existing system. Very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo pro 4 cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Works well. Very clear vision day or night

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all pleased with camera setup. The only drawback is having to pay extra for the backup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up much improved over the last ones purchased a few years ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was Easy to install and easy to use. Very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, work great. Adding solar power to recharge really capped the purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and install. Super easy to run the app for the cameras as well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BostonTennisPlayer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing Smart Hub! This entire set did not come with smart hub. You must buy separate smart hub from Amazon. Arlo do not and did not have on their website. I am debating if should returned within 60 days with Bestbuy membership. By the way- I was returned to bestbuy in Braintree, MA but they told me the one I got from Bestbuy purchased invoice was Arlo Pro 4, but the one Bestbuy representative handed to me is Arlo - Pro 5. So I must go back to Salem, NH for any returning for full credit. Bestbuy rept. checked me out with a better one than on my actual purchased invoice. You must pay for subscription for these camera to work properly without smart hub that cost $150 from someone else online. What else do I need to say in here. Bestbuy employees did not doing a good job in many locations: Southbay- Dorchester, MA. Salem, NH.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    This security system was completely useless.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a security problem so we installed these cameras hoping to solve it. Selling point was 3 months of battery life before needing to recharge, and wireless performance/communication with our iPhones using WiFi. We got about 3.5 DAYS of battery life before needing to take the cameras down to recharge, leaving us without security. The cameras have a glitchy and useless recording performance (the cameras record at really odd intervals for about 5 seconds whenever they feel like it) and ignore nearly everything, so what we needed to have captured "on film" never was. We set them for motion alerts, trying to get them to record activities, but again, they didn't. For whatever reason, the cameras like to drop their connection to our WiFi, thus making them useless because they cannot communicate when they can't find their signal. All-in-all I deeply regret the purchase and have since replaced the system with a better one. Best Buy led us to this system when my husband went in to discuss our particular needs. We were assured this was the system for us... When we tried to return the system we were two days outside of the return timeframe. Instead of taking this useless system back and retaining a customer, Best Buy told us to pound sand and to take our issues up with Arlo's warranty department. THAT'S service, right?

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello RancherLady,

      Thank you for taking time in writing your feedback about your Arlo Pro 4 camera experience. Our team would appreciate an opportunity to assist you in ensuring that your system is configured to work as expected. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 4 out of 5 stars

    Arlo Pro 4 Cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return my original purchase because of audio issues with both cameras. I exchanged for the same product. So far,no issues with the new cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Very sharp

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really like this camera system. It is high quality, sharp picture, and it connects to WiFi versus a smart hub. Obviously the quality and reliability of this camera system is dependent on your WiFi strength. One word of advice: if you are interested in Arlo’s 24/7 CVR monthly continuous recording service, you will need to purchase a separate Smart Hub to make it happen. For the cost of this package, it should have been included.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Easy install, poor battery life.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance of the cameras is great! The battery life is not. I got the solar panels, and even with those, if you don’t have them in full sun, the batteries run down. If you have the option, get hard-wired cameras. If that’s not possible, these will work. Just be aware of the limitations. I am still recommending them, because they work for me, but they do have some shortcomings.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Bolting7,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    TO PROTECT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST IDEA FOR PROTECTION CAN SEE EVERYTHING FOR 180 DEGREES VERY PLEASED

    I would recommend this to a friend