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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the Pro 4 Spotlight Camera Security Bundle's overall performance, video quality, night vision, and motion detection capabilities. However, some customers have expressed concerns about the product's battery life and connectivity. Additionally, a few customers have mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 4,653 reviews
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Arlo Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a brand new home and wanted to make sure that I am safe and track any suspicious activity that can happen in my neighborhood. Cameras are very good quality! Love the the motion detector and notification.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this Pro 4, better that the Arlo 2 Pro. Like the wide view. I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cameras I’ve owned!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the cameras I’ve had! Thanks to Best Buy I got the cameras cheaper than anyone else! Highly recommend purchasing from them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice cameras!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras for price. Battery lasts a good while. Just I wished the app had some extra features.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Overall performance

    Rated 5 out of 5 stars

    Very good camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed something that picks up motion and noise and this right here is a good security camera picks up and the lows sounds and very good picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Arlo!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo have proven to be the best system I’ve bought so far, I have expanded and expanded this set and have great coverage over my whole property!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with our Arlo security system. We have seen people around our house that we would not have known about if we hadn’t had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a peace of mind to know that we can go out and get notified movement around our home. You never know what might happen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bare witness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A helpful device that captures a moment in time. When I don’t have the time to be there.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 1 out of 5 stars

    Subscription required; glorified paperweight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went from Blink cameras (no subscription needed for decent cloud storage and night vision), to one of these Arlo cameras. It is not made clear that a subscription is REQUIRED for any sort of footage storage or any of the features like animal or car detection. It is now a glorified paperweight. Only buy if you want another subscription fee. Otherwise, be smarter than me and do more research. I cannot recommend this camera, as it comes with a paywall that was not made clear.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    My wife and I like this Arlo security system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Qeek Squad install. Excellent spotlight, doorbell and outdoor security system. Only one problem is that with all of the Arlo wireless battery systems units have to be charged up 100% in order for outdoor cameras, doorbells and spotlights to work efficiently. According to the installers this was the first totally wireless system they installed. I had get on a ladder after a week of operation because one of units had no charge So I decided to charge each unit which ranged between 2-3 hour charging session. After that each unit is now keeping its charge that looks like it will last the 6 month stated in the Arlo 80 page manual.

    I would recommend this to a friend
  • Cons mentioned:
    Response time

    Rated 1 out of 5 stars

    STAY AWAY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STAY AWAY!! I am absolutely livid with this system!! First of the night vision is horrible, image quality during the day is great, however. There is a huge delay from when motion is detected to when the camera actually starts to record. The app is freakin' horrible, for the price I was expecting so much more. Now the latest, I couldn't decide where to mount my third camera, so I thought I would install it at my my mom's house, well doing that broke my camera. I called tech support and they said that since I tried to hook it up to another network is the reason it no longer works, and I would need to pay another $100 for the firmware plan to get my camera to work again. WHAT A RIP OFF!!! I have been through everything that came with my cameras, and I cannot find that information anywhere. TOTAL SCAM, it is not possible to express how disapointed I am, wasted $500

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Brett,

      Thank you for your review. There are ways to optimize motion detection of your cameras detailed here: https://kb.arlo.com/1015583. Get more details about managing motion detection sensitivity here: https://kb.arlo.com/41.

      You can add different cameras from different locations with the same account. Please ensure that the mobile device being used for onboarding and camera being installed are connected to the same network during onboarding, please refer to camera onboarding instructions: https://kb.arlo.com/1088401

      If you're experiencing issues with night vision please try and reboot your camera and test again. If the issue persists, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best Regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    NOT AS ADVERTISED!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Claims to support Apple HomeKit, but you soon discover it only supports HomeKit with the addition of an Arlo hub device which is NOT included in this bundle. Only works with 2.4 Ghz wireless networks -- another fact omitted from the product's packaging. Hardware seems well-built, but there seemed a great deal of lag in the video feed.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Steve,

      Thank you for taking the time to share your honest review. Your feedback will be provided to our development team.

      Best Regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Ready to lose your doorbell???

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo disabled my doorbell and I would never recommend this costly mistake to anyone.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Scarlett,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great package deal.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combination of charging station and cameras. Nice to have one extra as one is low, quick to change out the battery for a fresh one and set it on the charger to recharge

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Good for how long?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old Arlo system that worked decent and started to fail over the years. Connection to the base was the biggest issue and opted to spend the money to upgrade. This removed the base, put them all on wifi, but also added the monthly costs. Cameras worked well but still missed things on occasion. I could chalk that up to sun glare, timing, etc. The battery swap outs and multiple battery charger were good too. Here is the kicker, the cameras stopped working at 4 months old. They detect movement enough to turn on the spotlight, but won't trigger it to record. Batteries full, system armed, reset each camera, all failed. I have lost hundreds on failed system that was designed to fix the flaws of the last system. Try calling customer service and you get a recording and then disconnected on. You have to jump through loops online to trigger a request for help. Until they work out issues, hard pass on buying these

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Jimfish98,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Arlo Pro 4 Security Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot get them to read the QR code. They worked at first but once I changed the motion to off then back on the motion stopped working. I tried to reset back to factory and now my phone and camera will not pick up the QR code.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Carol

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pro 4

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Battery life could be better but the feature are great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. Awesome peace of mind.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Arlo Safety pack gives me piece of mind when I am away from home. I can check the live feeds or I can go back and watch clips from the cloud. Great product and worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo is Best Security System

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item as a Christmas gift and from what I have been told about the Arlo Pro-4 Security Bundle, that it exceeds any and all expectations. The price was affordable, and I would purchase this item again. Exceeded all needs and wants in a home security system.

    I would recommend this to a friend