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Customer Ratings & Reviews

Arlo - Refurbished 4-Camera Indoor/Outdoor Wireless 720p Security Camera System - White-Front_Standard

Customer rating

Rating 4 out of 5 stars with 182 reviews

82%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 182 Reviews
  • Rating: 1 out of 5 stars

    Don't buy it

    Posted
    jokerier
    • My Best Buy® Member

    I bought this, installed it following manual that was shipped with it. Was very easy to pair up and get everything up. The problem, the basestation was in my basement on top of my desk, 30-40 feet from the furthest camera outside my garage. I put cameras outside my garage, front door, and back door. All cameras were 20% battery by the next morning. I moved the basestation upstairs and that helped. I bought rechargable batteries (which die quickly as well) to support this and signed up for the ARLO Premier service. Hopefully to stop from getting alerted for my dog out back. This didn't help and the zones didn't keep saved in the cameras. I have not been alerted to my truck pulling into the driveway and walking in and then other times I get alerted to reflections on the truck of a car going by. I have had this system a week now and it is going back to best buy tomorrow as I find it completely unreliable. If you want it for indoors, this might work well within 20feet of the base. If you want it for outside your home, call a local installer. This is trash. And the support is non-existent. Try to find a number to call on their website!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Just what I needed

    Posted
    FDott
    • My Best Buy® Member

    After reviewing several different security cameras I decided to purchase the Arlo refurbished WiFi wireless system. I love it !! Out the box, no assemble was required, just attach to mount, no wires to worry about, and the Arlo smartphone download makes it so much easier to monitor. I only gave it 4 stars because it's advertised as having 5 mounts included , 4 magnetic indoor mounts and 1 outdoor mount, When my package was delivered it only had the 4 indoor magnetic mounts, There Was NO outdoor mount included. When I contacted Best Buy customer service about this issue, They told me I would have to send the whole order back and they would re-send me another order, Which I thought was horrible and alot of trouble, I don't understand why they just could not send out the missing mount, Therefore Best Buy dropped the ball on that. But as far as Arlo and the security camera I will at this point rate them Excellent. Best Buy needs to improve how they treat their customers. I eventually had to order additional outdoor mounts. The magnetic mounts that are included are strong but I wouldn't chance using them outdoors.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Got robbed - Arlo didnt record

    Posted
    Rosie

    I have had these cameras for 2 months now. On Saturday i was robbed and Arlo didn't record a second of it. These cameras do not pick up motion unless it is incredibly close to the sensor. The worst part of this system is honestly the customer service. I was on the phone last night with Arlo for 2 hours where someone with poor English tried to test my camera. After 2 hours they agreed the camera was faulty, and agreed to a replacement camera. Guess what, they will only send a camera when YOU the buyer ships the defective camera to their warehouse, and YOU PAY the shipping cost. Only after this they will contemplate whether to send a replacement. Save your money and go with a better system. This is the first review i have ever written, but wanted to raise this in case Arlo sees this / to save other buyers the trouble. I am stuck with a faulty camera and my property stolen.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Software!!!!

    Posted
    JesM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great idea poor software! Pros: Completely wireless Easy Setup Cons: Too many limitations 1.Battery Replacement (if using the defaults will last 4-6 months, which is ok but you only get 10 seconds of recording once motion is triggered) 2. Cost of batteries 3. Buggy software, sometimes difficult to connect to and is very slow 4. Hub uses wifi n technology to connect cameras instead of the much faster AC 5. Warranty is only 1 year for such an expensive product! 6. Support for updates is slow!!! 7. No local recording, which means you have allow Netgear (Arlo manufacturer) access to your network and store your video in the cloud, which means privacy can be an issue! 8. Can be easily stolen! There is nothing to prevent someone from stealing the device. 9. Only 5 cameras allow per free cloud account then you have to pay. 10. Only 7 days worth of recording allowed per free account or you have to pay! too many limitations!!!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Arlo System's

    Posted
    jchubb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This system is a joke, it’s was called NETGEAR, know it's ARLO made by NETGEAR and now they are trying to escape the NETGEAR name, Arlo the best system by CNET like to see that payoff. The nice cameras but if they don’t work with the system it’s useless, Lag time is so bad you are lucky to see the person leaving with my delivered purchases from the front door. Arlo support is just as much as useless after 2 hour’s documented on my phone they run you through a number of things and finally comes down to their system failure send you a mailer to send your box to them so they can send you another even when you subscribe to their new monthly plan that allows you to NOT know when your system is not working but give you 30 days of recording instead of seven 9.99/month for absolutely nothing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Caveat emptor

    Posted
    Stan
    • My Best Buy® Member

    Buyer beware! First year of having this system was ok, occasional connection issues but nothing major. Then, what seemed to be days after the warranty ran out, they send a software update which you have no choice but to install. One by one, as my cameras run out of juice and I replaced the batteries, they won't go back online. I have been nothing but patient with Netgear customer support. They have replaced my cameras numerous times and I have spent hours with them over the phone and via email over the last couple of months. No one can fix the problem, they just keep passing the buck and telling me to restart my system. When I ran out of patience and asked for a replacement system or my money back, they disappeared. In time this system will cause you major grief. It's basically a $400 paper weight. STAY AWAY DO NOT BUY.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy set up, works as promised

    Posted
    HappyPurchaser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I'll start by saying I'm not the most "tech savvy" person and I deeply appreciate when gadgets are easy to set up. The instructions were clear and, once set up, everything worked perfectly. I was able to login, see videos, get alerts, etc. I love that these videos go to a cloud where I can then download them locally for further storage if I ever need to. My husband describes the app as "wife-proof" meaning there isn't alot of trouble-shooting or fidgeting, just open the app and IT WORKS! Cameras are good quality and give a clear picture, I love that they're great at night as well. The only thing is the battery life since these are wireless. If you will be accessing these cameras frequently or live-streaming, the batteries will die faster. I recommend getting rechargeable back-ups if that is your desired use.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    OK

    Posted
    K12345
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    First, I bought the refurbished option. It shipped fast and everything was in new conditions. It even shipped with batteries. As for the Arlo itself, it has limited capabilities. The "up to 25 ft" motion sensing is closer to 5 ft than 25. It recommends mounting 7 feet high and pointing slightly down, but if you think about that, it limits where you can put it. These cameras are great for little city lots or in the house, but if you want them around your property, you are going to find it difficult to get them to trigger. Battery life is terrible on these, even with the image quality dialed back. They take expensive camera batteries. If you try any off-brand or rechargeable, it voids your warranty.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Arlo camera refurbished

    Posted
    Juju
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this camera January 19,2018 $213.98 warranty only good for 90 days guaranteed to last I was told. Never bought anything refurbished before and never will. Camera stop working I swear on the 91st day. It Stops connecting and when I do connect it the batteries are dead, twice it’s done it and I won’t put anymore batteries in it, because if you bought Arlo batteries before u know why, very expensive.I have four other cameras that’s not refurbished. And water has gotten inside one of those. I was enjoying arlo but no longer.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not like the regular Arlo camera

    Posted
    Look
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For a backup camera to complete my 5th camera setup I guess i may keep for the price. Setup was easy just sync button. The camera has no sound to and from. Also, batteries are not recahreable pack, thay are 4- CR123 which means you'll have to replace eventually. Not sure battery life 1st day ive set up. Night vision is ok, I have mine in dark spot and looks like it only covers directly in front about 10-15', and not wide enough. Also, only comes with magnetic mount, and not screw-on.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good camera

    Posted
    ATLLookoutTechSvcs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this as an add along to go along with 2 other Arlo cameras I have. The camera itself worked well, good image quality and features. I like the Arlo system. I did return this product because it requires batteries that are not rechargeable and will need to be replaced every 4-7 months. These are the 1st generation Arlo cameras and use diff batteries than the Arlo Pros. If this is not a big deal to you then I would recommend you get this otherwise go with the Arlo Pro or Pro 2

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dishonest item description

    Posted
    Isoruku
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The description of this refurbished camera talks about the quick setup, the motion detection, the cloud service, etc. What it doesn't say is that none of that is possible without all sorts of equipment that is not shipped with it and costs extra, like a base station, an ethernet cord, an AC power cord for setup, etc. So your $80 camera purchase is just for the camera - you'll have to fork over quite a lot more to get it working. I am just gobsmacked by this and am taking it back for a refund.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good product

    Posted
    Bobb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I think it’s a great product (sometimes (10% of the time) the video recorded is not that good but it’s great that you can manage it wireless and that it works core free in both energy and video!) but I’m not that satisfied with the service and how it works … I can’t understand why we can’t store our stuff in an external drive rather than in their cloud … specially with a base including 2 usb ports. If you are planning to use it in a different country than US be careful because they don’t have service available everywhere, check availability first …

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Be wary of refurbished items

    Posted
    Unsatisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was a little concerned about buying a refurbished product before! Now if I can help it I won't do so again. I bought 2 refurbished arlo cameras and both had problems. Both had night vision problems, one work but the color did not. The other only the color worked but the night vision didn't. Hopefully when I return them at the store they can refund the shipping cost for sending a defective product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Netgear Arlo Camera

    Posted
    jamartin

    I have researched wired and wireless security cameras for the last year. Until I found the Wireless Netgear Arlo and it had all the features I wanted. It was very easy set up. Deciding the placement of the cameras was probably the most difficult. Then adjusting the position of the camera itself. The places I wanted to put the cameras did not have power outlets nearby, so the wireless was my best solution. I positioned all of our cameras inside the house, but they are weather proof and can be outdoors.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great system

    Posted
    Jake
    • Verified PurchaserVerified Purchase

    I wanted completely wireless cameras and that's what I got. Quick and easy setup. I suggest mounts for outside placement. Night vision is fairly decent with additional lighting (porch light). The system does the job I need it to do. The Arlo app is easy to use and I love the web access and push notifications when motion is detected. I also love the control I have over the system when I'm gone. I am highly satisfied with this system. It's completely portable and you can't beat the free video storage.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great camera system and easy to install

    Posted
    Dscotnsd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this security system for my home after I let my last one go when I sold my home. In the past I have used wired systems which are a pain to set up physically, and even more difficult to go live on line. The system I used before required a third-party app for mobile viewing which was difficult to sync up and often updates were slow to follow os changes. This one is simple to install, and just as simple to set up on my phone. The one drawback is not having a built-in hard drive/DVR.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Added right on to system

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The camera arrived very quickly and I was able to get ot mounted and working in about 10 minutes. Discovered that it was alerting al.ost constantly even with a low sensitivity setting. Reorienting it to view less of driveway solved that. The batteries died in two days to 14%, so replaced those with the Arlo rechargeable batteries that appear to be holding up okay.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Good resolution poor surveillance

    Posted
    Helga
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Camera picture was great however it was horrible for surveillance. I watched mail carrier come up to the door and walk away long before system sent me alert. Long after he'd come and gone! It did NOT capture him approaching nor walking away. Defeats purpose I don't need camera to alert that someone or thing was there I need it to record actual. I do NOT recommend at all waste of time and money I returned!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the money

    Posted
    SDJarrod
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I ended up shopping all around for different camera systems. I had decided early on the Arlo would be the cams. I actually found that Best Buy offers the refurbished version for much less, so I threw the Best Buy geek squad warranty on the product and purchased with no worries whatsoever. They have performed flawlessly with a very small learning curve that is easy to overcome. Excellent peace of mind having just gone through a burglary a short while ago.

    I would recommend this to a friend