Main Content

Customer Ratings & Reviews

Arlo - Refurbished 4-Camera Indoor/Outdoor Wireless 720p Security Camera System - White-Front_Standard

Customer rating

Rating 4 out of 5 stars with 181 reviews

82%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
night vision
  • Rating: 5 out of 5 stars

    Added to my Previous Arsenal of Arlo

    Posted
    Stheo528
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Only downside is at night it doesn't show outside my window. Could be the reflection or not. So I moved it from this location, so it could continue to work to it's outstanding capacity.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Be wary of refurbished items

    Posted
    Unsatisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was a little concerned about buying a refurbished product before! Now if I can help it I won't do so again. I bought 2 refurbished arlo cameras and both had problems. Both had night vision problems, one work but the color didn't. The other only the color worked but the night vision didn't. Hopefully when I return them at the store they can refund the shipping cost for sending a defective product.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Satisfied, for the most part.

    Posted
    ThnMcn6595
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Granted, I did buy a refurbished unit. But, all problems should have been fixed. One of the cameras wouldn't sync. The support guy in India wanted my credit card to ship another; not happening. I went to Best Buy and they were incredibly helpful. As far as the actual operation, it doesn't have very good night vision like I was lead to believe. Otherwise, it's pretty good.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Got robbed - Arlo didnt record

    Posted
    Rosie

    I have had these cameras for 2 months now. On Saturday I was robbed and Arlo didn't record a second of it. These cameras do not pick up motion unless it is incredibly close to the sensor. The worst part of this system is honestly the customer service. I was on the phone last night with Arlo for 2 hours where someone with poor English tried to test my camera. After 2 hours they agreed the camera was faulty, and agreed to a replacement camera. Guess what, they will only send a camera when YOU the buyer ships the defective camera to their warehouse, and YOU PAY the shipping cost. Only after this they will contemplate whether to send a replacement. Save your money and go with a better system. This is the first review I have ever written, but wanted to raise this in case Arlo sees this / to save other buyers the trouble. I am stuck with a faulty camera and my property stolen.

    No, I would not recommend this to a friend