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Customer Ratings & Reviews

Arlo - Refurbished 4-Camera Indoor/Outdoor Wireless 720p Security Camera System - White-Front_Standard

Customer rating

Rating 4 out of 5 stars with 174 reviews

82%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-19 of 19 Reviews
  • Rating: 1 out of 5 stars

    Don't buy it

    Posted
    jokerier
    • My Best Buy® Member

    I bought this, installed it following manual that was shipped with it. Was very easy to pair up and get everything up. The problem, the basestation was in my basement on top of my desk, 30-40 feet from the furthest camera outside my garage. I put cameras outside my garage, front door, and back door. All cameras were 20% battery by the next morning. I moved the basestation upstairs and that helped. I bought rechargable batteries (which die quickly as well) to support this and signed up for the ARLO Premier service. Hopefully to stop from getting alerted for my dog out back. This didn't help and the zones didn't keep saved in the cameras. I have not been alerted to my truck pulling into the driveway and walking in and then other times I get alerted to reflections on the truck of a car going by. I have had this system a week now and it is going back to best buy tomorrow as I find it completely unreliable. If you want it for indoors, this might work well within 20feet of the base. If you want it for outside your home, call a local installer. This is trash. And the support is non-existent. Try to find a number to call on their website!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Got robbed - Arlo didnt record

    Posted
    Rosie

    I have had these cameras for 2 months now. On Saturday i was robbed and Arlo didn't record a second of it. These cameras do not pick up motion unless it is incredibly close to the sensor. The worst part of this system is honestly the customer service. I was on the phone last night with Arlo for 2 hours where someone with poor English tried to test my camera. After 2 hours they agreed the camera was faulty, and agreed to a replacement camera. Guess what, they will only send a camera when YOU the buyer ships the defective camera to their warehouse, and YOU PAY the shipping cost. Only after this they will contemplate whether to send a replacement. Save your money and go with a better system. This is the first review i have ever written, but wanted to raise this in case Arlo sees this / to save other buyers the trouble. I am stuck with a faulty camera and my property stolen.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Software!!!!

    Posted
    JesM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great idea poor software! Pros: Completely wireless Easy Setup Cons: Too many limitations 1.Battery Replacement (if using the defaults will last 4-6 months, which is ok but you only get 10 seconds of recording once motion is triggered) 2. Cost of batteries 3. Buggy software, sometimes difficult to connect to and is very slow 4. Hub uses wifi n technology to connect cameras instead of the much faster AC 5. Warranty is only 1 year for such an expensive product! 6. Support for updates is slow!!! 7. No local recording, which means you have allow Netgear (Arlo manufacturer) access to your network and store your video in the cloud, which means privacy can be an issue! 8. Can be easily stolen! There is nothing to prevent someone from stealing the device. 9. Only 5 cameras allow per free cloud account then you have to pay. 10. Only 7 days worth of recording allowed per free account or you have to pay! too many limitations!!!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Arlo System's

    Posted
    jchubb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This system is a joke, it’s was called NETGEAR, know it's ARLO made by NETGEAR and now they are trying to escape the NETGEAR name, Arlo the best system by CNET like to see that payoff. The nice cameras but if they don’t work with the system it’s useless, Lag time is so bad you are lucky to see the person leaving with my delivered purchases from the front door. Arlo support is just as much as useless after 2 hour’s documented on my phone they run you through a number of things and finally comes down to their system failure send you a mailer to send your box to them so they can send you another even when you subscribe to their new monthly plan that allows you to NOT know when your system is not working but give you 30 days of recording instead of seven 9.99/month for absolutely nothing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Caveat emptor

    Posted
    Stan
    • My Best Buy® Member

    Buyer beware! First year of having this system was ok, occasional connection issues but nothing major. Then, what seemed to be days after the warranty ran out, they send a software update which you have no choice but to install. One by one, as my cameras run out of juice and I replaced the batteries, they won't go back online. I have been nothing but patient with Netgear customer support. They have replaced my cameras numerous times and I have spent hours with them over the phone and via email over the last couple of months. No one can fix the problem, they just keep passing the buck and telling me to restart my system. When I ran out of patience and asked for a replacement system or my money back, they disappeared. In time this system will cause you major grief. It's basically a $400 paper weight. STAY AWAY DO NOT BUY.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Arlo camera refurbished

    Posted
    Juju
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this camera January 19,2018 $213.98 warranty only good for 90 days guaranteed to last I was told. Never bought anything refurbished before and never will. Camera stop working I swear on the 91st day. It Stops connecting and when I do connect it the batteries are dead, twice it’s done it and I won’t put anymore batteries in it, because if you bought Arlo batteries before u know why, very expensive.I have four other cameras that’s not refurbished. And water has gotten inside one of those. I was enjoying arlo but no longer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dishonest item description

    Posted
    Isoruku
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The description of this refurbished camera talks about the quick setup, the motion detection, the cloud service, etc. What it doesn't say is that none of that is possible without all sorts of equipment that is not shipped with it and costs extra, like a base station, an ethernet cord, an AC power cord for setup, etc. So your $80 camera purchase is just for the camera - you'll have to fork over quite a lot more to get it working. I am just gobsmacked by this and am taking it back for a refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Be wary of refurbished items

    Posted
    Unsatisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was a little concerned about buying a refurbished product before! Now if I can help it I won't do so again. I bought 2 refurbished arlo cameras and both had problems. Both had night vision problems, one work but the color did not. The other only the color worked but the night vision didn't. Hopefully when I return them at the store they can refund the shipping cost for sending a defective product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good resolution poor surveillance

    Posted
    Helga
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Camera picture was great however it was horrible for surveillance. I watched mail carrier come up to the door and walk away long before system sent me alert. Long after he'd come and gone! It did NOT capture him approaching nor walking away. Defeats purpose I don't need camera to alert that someone or thing was there I need it to record actual. I do NOT recommend at all waste of time and money I returned!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible experience with the referb

    Posted
    BigE

    I ordered a referbed unit. Got it in 2 days like I expected. When I tried to access the base, it wouldn't let me because the serial number was still registered to someone else's account. After 3, hour and a half phone calls. I've gotten no where. I promptly returned the system to the store. I asked if I could exchange for a new unit for my troubles and of course was denied. Purchasing the referbed unit is definitely not worth the headache.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the money

    Posted
    Trey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have one camer that has lost color. One camera that senses no movement (car in the driveway and I pull out it bows not register. Pull in does not register.). One camera is too sensitive which kills your batteries super fast. Overall if you want a camera to look at areas but that is not reliable for seeing actual movement and monitoring then this is your camera. I will be buying a different system as this one is absolutely worthless

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Batterys

    Posted
    arloguy
    • My Best Buy® Elite Plus Member

    The batteries shipped with this refurbished item are not rechargeable and last only 2 weeks. If I would have bought a new unit it comes with Tenergy rechargeable batteries. I had to replace with Teneergy which cost $30. There was no cost save buying the refurbished unit in the end!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I do not recommend refurbished cameras

    Posted
    ShopperHopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I regret purchasing this refurbished defective camera as an add-on to my current system, it records everything with a red hue unlike the other 'new' cameras on my system. The protection plan will only replace it with another refurbished camera that I don't want, therefore I will be returning this one and replacing it with a new camera.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't waste your money

    Posted
    TeeKay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not a good surveillance system. The cameras will not record when detecting motion only alert you. You have to log into the system and manually record when it's too late. I have lost thousands of dollars to people stealing from me and the cameras caught nothing. I would rate this a zero if possible

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful Product

    Posted
    Ryan

    Came with dead 3v lithium batteries. After I scored (expensive) replacements and powered it on, I learned it only works with the expensive Arlo base unit. After I bought that too, I learned this camera doesn't have a mic and speaker so it can't use the two way comms that I bought it for. Awful product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was extremely disappointed with the battery life on my cameras, 2-3 weeks. Tried 5 brand of batteries and use a $500 netgear wireless router. Netgear customer support SUCKS. If I treated my customers this way I would be without a job!! DONT buy these cameras.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keeps going offline

    Posted
    Technerd75
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This system is terrible. The base constantly goes offline and some of the cameras views turn pink. Overall not a great system.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lousy product. Dont buy

    Posted
    Ferdie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Hard to setup and hard to upgrade firmware. Eats batteries a lot. Not worth it and cost effective

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Crappie

    Posted
    Arloser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Returned back as it was not detecting the motion. Bought Arlo pro instead

    No, I would not recommend this to a friend