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Customer Ratings & Reviews

Arlo - Refurbished 4-Camera Indoor/Outdoor Wireless 720p Security Camera System - White-Front_Standard

Customer rating

Rating 4 out of 5 stars with 170 reviews

82%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 47 Reviews
  • Rating: 4 out of 5 stars

    Just what I needed

    Posted
    FDott
    • My Best Buy® MemberMember

    After reviewing several different security cameras I decided to purchase the Arlo refurbished WiFi wireless system. I love it !! Out the box, no assemble was required, just attach to mount, no wires to worry about, and the Arlo smartphone download makes it so much easier to monitor. I only gave it 4 stars because it's advertised as having 5 mounts included , 4 magnetic indoor mounts and 1 outdoor mount, When my package was delivered it only had the 4 indoor magnetic mounts, There Was NO outdoor mount included. When I contacted Best Buy customer service about this issue, They told me I would have to send the whole order back and they would re-send me another order, Which I thought was horrible and alot of trouble, I don't understand why they just could not send out the missing mount, Therefore Best Buy dropped the ball on that. But as far as Arlo and the security camera I will at this point rate them Excellent. Best Buy needs to improve how they treat their customers. I eventually had to order additional outdoor mounts. The magnetic mounts that are included are strong but I wouldn't chance using them outdoors.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good product

    Posted
    Bobb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I think it’s a great product (sometimes (10% of the time) the video recorded is not that good but it’s great that you can manage it wireless and that it works core free in both energy and video!) but I’m not that satisfied with the service and how it works … I can’t understand why we can’t store our stuff in an external drive rather than in their cloud … specially with a base including 2 usb ports. If you are planning to use it in a different country than US be careful because they don’t have service available everywhere, check availability first …

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great camera system and easy to install

    Posted
    Dscotnsd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this security system for my home after I let my last one go when I sold my home. In the past I have used wired systems which are a pain to set up physically, and even more difficult to go live on line. The system I used before required a third-party app for mobile viewing which was difficult to sync up and often updates were slow to follow os changes. This one is simple to install, and just as simple to set up on my phone. The one drawback is not having a built-in hard drive/DVR.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love my Arlo cameras

    Posted
    Sandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love my Arlo cameras. I have 5 in total. All Arlos in different variety’s. I like that I can control what I see and where I put them. Arlo cameras give you free cloud service up to 5 cameras. I only have to change out the battery’s about every 6-8 months. And they are not that expensive when you do have to change them out. The color is great and the video is just as good. You won’t be disappointed if you get the Arlo camera system.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good totally wire free camera system

    Posted
    GeekGirl
    • My Best Buy® Elite MemberElite Member

    The idea of this camera system is awesome and the implementation is good. These cameras are easy to set up. However, they are slower to detect motion and start recording than I like and I have fast Internet. The video looks good. The IR light for night time recording is not invisible, they have a slight red glow. They have now added IFTTT support and geo-fencing is in beta.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Satisfied, for the most part.

    Posted
    ThnMcn6595
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Granted, I did buy a refurbished unit. But, all problems should have been fixed. One of the cameras wouldn't sync. The support guy in India wanted my credit card to ship another; not happening. I went to Best Buy and they were incredibly helpful. As far as the actual operation, it doesn't have very good night vision like I was lead to believe. Otherwise, it's pretty good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to setup

    Posted
    Benji
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've bought two of these systems. Just download the app, setup your account, sync the cameras and it's ready to go! Up and operational in 20 min. My only issue was on the second system, since it is a refurbished, it was still linked to whoever bought it the first time. Just had to call Arlo customer service and it worked fine once they dissociated it from the previous owner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    GREAT PRICE, SO SO PIC QUALITY.

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you are looking for a so so quality camera, like just for known someone passed by or get a glance of the your place. It will do the job fine, however if you are looking to have a decent night vision, and talk or mic capability, this isn't it. However if you are not looking any of that, you should be good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Seems to be working fine

    Posted
    Snappin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Was a little dubious about a refurbished product but seems to be functioning correctly. I had a set of four of the cameras but needed one more, so I ordered the refurbished. There were no new cameras of this brand left. Happy with the product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easiest Home Security Cam Setup

    Posted
    BBElitePlus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: Easy setup Ability to add additional cameras Motion sensitive E-mail / App notification Good App support Cons: A but laggy at times Only 720p No 2 way audio Need to replace batteries every 2-3 months, depending on use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent

    Posted
    Parrotana
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice bang for your buck. May upgrade to the talking ones. Only thing I don't like is you get an email every time there's movement. This results in time deleting them. Not sure if you can turn the emails off. I should research further. Good picture quality.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Don't fear the refurb...

    Posted
    Coraraven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I already owned one camera for this Arlo gen 1 system and I felt it was high time to get some more. I pondered on a new unit, but getting this the refurbs saved me some green and they work great. I have all the major angles of my home covered and some piece of mind.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works as well as my brand new ARLO cameras

    Posted
    WorkingMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted to add one more camera to my ARLO system. This was easy to add to my current system and the refurbished camera works as well as my new ones. No issues at this time. Camera has been in use for about a month now.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good option for basic home security

    Posted
    ALCW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this system for basic monitoring and recording of activity around the house in the front and backyard. Easy to install and use. Nice product from Arlo.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Just like new

    Posted
    Azianpoet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought refurbished but product is just like new. Love the convenience of real time alert and cloud storage. Only minor complaint is sometimes logging in can take too long. It's wire-free and setting up was a breeze.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Refurbished as good as a new one

    Posted
    Misssappy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had 3 others and wanted to cover another part of my house so decided to try the refurbished. Works like others. Since on Wifi not as good as hardwired but no option for me. App works great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent Camera

    Posted
    sampolo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This camera was an addition to 3 cameras I already had for few years now. It’s easy to install with no wires required.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great camera

    Posted
    Ppac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Versatile camera! Can be mounted anywhere with the magnetic mounts. Clear picture w/720p. Long lasting battery power. I have 5 of these little cameras and they work great!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Camera system

    Posted
    4Xmas
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this to add to Arlo system already installed...it doesn't have sound like our other system, but it's just extra cameras, so not really needed...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Camera for indoor

    Posted
    Yasser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I do like it but it don't have two way communications and it didn't record the surroundings sounds when the motion sensor dedect the motion. I do prefer the arlo pro

    I would recommend this to a friend