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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 116 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers appreciate the SmartHub for its ease of use, overall performance, compatibility, and storage capabilities. Many users found the setup process to be simple. However, some customers have expressed concerns about connectivity issues and video quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 116 reviews
  • Rated 5 out of 5 stars

    The Hub

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hub works just as described! Helps keep all the devices on great conection and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, easy to install and portable to carry anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smrt huba

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works great no trouble to connect and set up highly recommend this one

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Fixes issues with old arlo pro 2 base.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace the one that came with my arlo pro 2, it was a older model base and noticed issues with it. I didnt want to buy a new complete system, and I noticed this was compatible with the arlo 2. This base solved all my problems and I didnt have to upgrade my complete system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great accent to my home . I would recommend anyone to purchase this

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great easy hook up no problem all my camera work faster

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and and is small enough to set on a shelf! Did not know I had to purchase it until someone that helped set it up had asked me if I had one! I bought everything separately because I was not informed of any correct information while I was at the store!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Base station Pro review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was pretty easy to setup, but needs to format drives as FAT32 or else it doesn’t recognize it.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Rick

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Much needed hub for all Arlo cameras to be synced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hub for my Arlo essentials and my old Arlo cameras. I needed this hub to help integrate the Arlo essentials to my app without having them rely on their hubless option. I am grateful to get this when I was notified it was available through Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great 4K/2K Hub with Local storage option (usb)

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the hub that works with 4K (ultra) cams, as well as 2K cams (pro 3) and has local storage if you don't want to pay for cloud storage. Great hub!

    I would recommend this to a friend
  • Cons mentioned:
    Video quality

    Rated 1 out of 5 stars

    Very Slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this base for my 2nd home with Essential Arlo Cameras. These are to replace the wifi cameras. No issue with the setup. The bad thing is the video response and lighting. I compared side by side with the wifi camera and response is a lot better with the wifi camera. Both Arlo and Wifi Cam connects to the same 5G home Wifi. I have Arlo Essential Cameras on my primary home with an older hub/base and the video response is faster. I returned it the next day. this will not work for what I need.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hub replace previous model. Works very well. Easy install and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Easy gatway to Homekit access to Arlo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so that i could pair my Arlo essential spotlight cameras to Homekit and it works perfectly for my use case. Nice support!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Set up. We just installed and appears to be working better than expected. We were able to be this for a great price. Also been waiting along time for the Arlo-SmartHub to be back in stock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Working good, no problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good replacement unit for older model. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and was delivered fast. It works perfectly with my cameras and it is simple to work with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Base hub

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought security cameras and didn't know this didn't come with it had to buy it separately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect product if you have Arlo cameras!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product! My cameras don’t ’disconnect’ anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money if you hate monthly fees

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it saves you the monthly fees per camera of $1.99 per camera- allows you to use a USB port on this so called “smart hub” to record all your footage to a external hard drive (thumb external hard drive or stick). Also, I believe may help allow you to make use of the home app if you are a Apple person. That is about all it does that I see but will pay for itself in monthly fees quick depending on how many cameras you have of course.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not all Arlo Essential Indoor Cameras!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warning: it says that it is compatible with the Arlo Essential Indoor Camera — this does NOT mean that it is compatible with the Arlo Essential Indoor Camera HD as I unfortunately discovered after the return period ended. I wish that was specified in the item listing bc I genuinely didn’t realize that this item is not compatible with actually a wide variety of the Arlo Essential Indoor Cameras. Double-check this info in Arlo’s website before you spend the money.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

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