Customer Ratings & Reviews
- Model:
- VMB4540-100NAS
- SKU:
- 6432906
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the SmartHub for its ease of use, overall performance, compatibility, and storage capabilities. Many users found the setup process to be simple. However, some customers have expressed concerns about connectivity issues and video quality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Ro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can just view the recording at home. If you went outside using the cellular data, the recording was not available.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Robert,
Thanks for sharing your review. We like to learn more about the not being able to view recordings on cellular data concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
BenB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best home security system on the market. Wireless setup is easy, reliable and works well.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i wouldn't recommend it for someone love it when it wants to work
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I would recommend this base to all.
I would recommend this to a friendPurchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to buy can’t go wrong ……………………………………………………..
I would recommend this to a friendLove my Arlo Smart Hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From ordering the smart hub, the online experience and the in store experience was perfect. The customer service team was very helpful and friendly. I give Best Buy 5 star rating. Awesome Experience!
I would recommend this to a friendArlo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good range on this device allowing us to have Arlo cameras where we need them
I would recommend this to a friendFooled again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, clunky and no support if you aren't an active subscriber. Not able to set up local video storage and the support is completely missing. I follow the horribly written instructions and nothing happens. Now I am experiencing why reputable review sites have stopped recommending Arlo.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. If you are having trouble with recording to the hub, please read this article: https://kb.arlo.com/000062727. If further assistance is needed, please navigate to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your understanding.
Best regards,
Arlo Team
Works for what I needed it to work with homekit.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint I have is it did not connect at first with Apple homekit. Uninstalled and even called tech support. Finally figured it out on my own.
I would recommend this to a friendarlobase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not able to get it work yet. May need more work
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Died after only a few months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It consistently dropped cameras, and the private WiFi was so weak that cameras that were about 80 feet away would only show/record half the actual screen at best, and often nothing distinguishable. I bought this in November, 2023, and in March, 2024 it started flashing an orange light and I could not connect to it. I did a factory reset, and it was up for about a day before the orange flashing light issue came back. So I had to move all my cameras to WiFi and stop using the hub. What a waste of money.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Nick
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Cons mentioned:Connectivity
Not working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly Need to keep restarting it so I’ll get alerts Tried to re-sync cameras and base But still doesn’t work properly
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi ManuelP
Thanks for sharing your review. We like to learn more about the notification concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Arlo Hub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was well worth the purchase. I have multiple arlo products and I will continue to use them going forward
I would recommend this to a friendArlo hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not load all devices difficult to get the devices to display
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
We want to work with you to address the concern you shared. Please send us an e-mail at [email protected] with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Not very happy with ARLO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ARLO Pro 3 system stops working continuosly, and so I bought this additional smarthub, but problems keep going. Will have to contact support.
No, I would not recommend this to a friendArlo SmartHub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Arlo SmartHub arrived very fast in the mail. It is listed for a really good price. I ended up buying it from Best Buy since Arlo did not have any in stock.
I would recommend this to a friendGet it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to upgrade and older base station to enable local storage for newest Arlo cameras. No complaints, just difficult to find in stock.
I would recommend this to a friendBase station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a opción if you no want a pay every month for a plan suscripción.
I would recommend this to a friendUnreliable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to get the hub to connect to my Internet, and I also had issues with connecting the camera. The first week of ownership I had to call customer service to get it to work. Now i’m having issues connecting to the Internet again for the past few days.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Maxwell,
Thanks for your review. If your Base Station is offline, read this article to learn how to troubleshoot: https://kb.arlo.com/996. If the issue still persists, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Excellent unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to an existing Arlo system. I got this one as a backup for my system.
I would recommend this to a friend
