Customer Ratings & Reviews
- Model:
- VMB4540-100NAS
- SKU:
- 6432906
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers regard the SmartHub highly for its overall performance and ease of use, with users finding it simple to set up and pleased with its functionality. The compatibility and free local storage options are also appreciated features. However, some customers have expressed concerns regarding connectivity issues and video quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Arlo Smart Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. It works JUST like it is supposed to.
I would recommend this to a friend - Pros mentioned:Overall performance
Best buy best deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, please with product I will tell a friend.
I would recommend this to a friend Decided we didn't need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was fine but turns out didn't need it. Decided on a LAN power camera set instead.
No, I would not recommend this to a friendArlo smarthub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s small easy to install i thought it was bulky. You can put it in thight places.
I would recommend this to a friendHome security
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product ever for security of my home !! I would recommend it !!
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I would recommend this base to all.
I would recommend this to a friend- Cons mentioned:Connectivity
Ro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can just view the recording at home. If you went outside using the cellular data, the recording was not available.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Robert,
Thanks for sharing your review. We like to learn more about the not being able to view recordings on cellular data concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Love my Arlo Smart Hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From ordering the smart hub, the online experience and the in store experience was perfect. The customer service team was very helpful and friendly. I give Best Buy 5 star rating. Awesome Experience!
I would recommend this to a friendBenB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best home security system on the market. Wireless setup is easy, reliable and works well.
I would recommend this to a friendWorks for what I needed it to work with homekit.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint I have is it did not connect at first with Apple homekit. Uninstalled and even called tech support. Finally figured it out on my own.
I would recommend this to a friendReceived bad information from Best Buy’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this from the advice of a store employee to connect the ARLO essentials cameras. After receiving the item and calling ARLO support I found out that they will not work. ARLO claims that a firmware update will at some point be released to allow the essentials camera to operate. As of now no release date has been announced.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Jim,
Thanks for sharing your review. Please reach out to the Best Buy support team so they can address your concerns further and provide assistance. I am sure they can provide a solution to your complaint.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to buy can’t go wrong ……………………………………………………..
I would recommend this to a friendArlo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good range on this device allowing us to have Arlo cameras where we need them
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i wouldn't recommend it for someone love it when it wants to work
I would recommend this to a friend- Cons mentioned:Connectivity
Not working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly Need to keep restarting it so I’ll get alerts Tried to re-sync cameras and base But still doesn’t work properly
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi ManuelP
Thanks for sharing your review. We like to learn more about the notification concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Died after only a few months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It consistently dropped cameras, and the private WiFi was so weak that cameras that were about 80 feet away would only show/record half the actual screen at best, and often nothing distinguishable. I bought this in November, 2023, and in March, 2024 it started flashing an orange light and I could not connect to it. I did a factory reset, and it was up for about a day before the orange flashing light issue came back. So I had to move all my cameras to WiFi and stop using the hub. What a waste of money.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Nick
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Arlo Hub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was well worth the purchase. I have multiple arlo products and I will continue to use them going forward
I would recommend this to a friendFooled again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, clunky and no support if you aren't an active subscriber. Not able to set up local video storage and the support is completely missing. I follow the horribly written instructions and nothing happens. Now I am experiencing why reputable review sites have stopped recommending Arlo.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. If you are having trouble with recording to the hub, please read this article: https://kb.arlo.com/000062727. If further assistance is needed, please navigate to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your understanding.
Best regards,
Arlo Team
Arlo SmartHub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Arlo SmartHub arrived very fast in the mail. It is listed for a really good price. I ended up buying it from Best Buy since Arlo did not have any in stock.
I would recommend this to a friendGet it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to upgrade and older base station to enable local storage for newest Arlo cameras. No complaints, just difficult to find in stock.
I would recommend this to a friend
