Customer Ratings & Reviews
- Model:
- VMB4540-100NAS
- SKU:
- 6432906
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the SmartHub for its ease of use, overall performance, compatibility, and storage capabilities. Many users found the setup process to be simple. However, some customers have expressed concerns about connectivity issues and video quality.
This summary was generated by AI based on customer reviews.
Not very happy with ARLO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ARLO Pro 3 system stops working continuosly, and so I bought this additional smarthub, but problems keep going. Will have to contact support.
No, I would not recommend this to a friendBase station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a opción if you no want a pay every month for a plan suscripción.
I would recommend this to a friendArlo hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not load all devices difficult to get the devices to display
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
We want to work with you to address the concern you shared. Please send us an e-mail at [email protected] with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Excellent unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to an existing Arlo system. I got this one as a backup for my system.
I would recommend this to a friend2nd Hub
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added a second Hub to expand my coverage: Works great throughout the house!!!!
I would recommend this to a friendUnreliable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to get the hub to connect to my Internet, and I also had issues with connecting the camera. The first week of ownership I had to call customer service to get it to work. Now i’m having issues connecting to the Internet again for the past few days.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Maxwell,
Thanks for your review. If your Base Station is offline, read this article to learn how to troubleshoot: https://kb.arlo.com/996. If the issue still persists, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Easy setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hub replaced an older model. Connection signal was greatly improved for the cameras and setup was easy.
I would recommend this to a friendArlo Smart hub only works with 2.5g
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it will not connect to my wifi...it requires 2.5g and my wifi only has 5g connection. my old ARLO smart hub connected just fine but when it died and i got this new one it does not have the ability to connect, and ARLO support is useless!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. The Arlo Smart Hub does not connect to WIFI, it will connect directly via an ethernet cable. If you're unable to Install your Arlo camera to your Arlo Base Station or Arlo Smart Hub, please read the following article: https://kb.arlo.com/000062886.
If you still need assistance, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and support.
Regards,
Arlo Team
Useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful as I was able to cameras that capture movement very well.
I would recommend this to a friendDon't waste money or time on arlo.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our base station stopped working, thought it might be too old, so picked up this unit. Never been able to get the arlo app to discover the "smart" hub or even my old base station, which I suspect isn't broken now. Been through all their "help" web pages, and even chatted with their support. They said it was my modem blocking certain ports. I have new modem and ISP said nothing is blocked/closed. All my other devices work flawlessly. I've just wasted so much money on arlo devices, that are now paperweights. They have lost a customer.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Mower,
We appreciate you for taking the time in writing your feedback about your Arlo device. We would like to look into the trouble that you encountered in getting your system setup and assist you further. Please send us an email at [email protected] detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
Long wait
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have been better IF I would have gotten the base when I bought the cameras having to wait 2 + months is not acceptable
I would recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. We understand the inconvenience caused by the delay in receiving your base. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
Don't buy arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't connect like it said it would to the cameras and no customer support
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Thomas
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Diffcult
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not what i was expecting its not easy to use at all.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Keebe,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Run away, fast
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.piece of junk, frequently goes offline, no notice other than the system is offline when you expect it to be working. LOL, I actually wasted my $$ by trusting this brand!!!
No, I would not recommend this to a friendStupid hub
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t use all usb to save recordings unless it’s specific for them. Has connection issues
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It’s awesome and it’s exactly what I needed to boost up my security in my house.
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, exactly what I’m looking for. Great service from Best Buy
I would recommend this to a friendThe best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, and thank you best buy for the quick in and out service at pick up on-line area.
I would recommend this to a friend
