Customer Ratings & Reviews
- Model:
- VMS5340-2BYNAS
- SKU:
- 6454733
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
Worth the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlos new cameras (4k) are much better than the Arlo Pro (1080p) I had before.
I would recommend this to a friend Arlo camera system.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy setup, took me 20 minutes to set up 3 ultra cameras, garage camera, and a door camera.
I would recommend this to a friend- Pros mentioned:Ease of use
Great cameras
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo is the best camera system I have ever used and I have bought 4 sets for different homes and never a problem with them. They are the easiest to use that I have found.
I would recommend this to a friend - Pros mentioned:Installation
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system. Easy to install. Recording is nice and the service is about $10 month so not bad for piece of mind.
I would recommend this to a friend Sketchy setup - wonderful results
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bit of a time getting the base station to recognize all the cameras but once it did, everything went very well. I set up the cameras the day before I left on a month-long vacation. I used the zone definitions to keep out the false alarms from street traffic. While I was gone, I gone a notification on my phone every time someone or something entered the yard. It was fantastic. I had a problem with one camera's battery going dead immediately. I replaced it and it's been fine ever since. The cameras are on their fourth week of surveillance and showing two-thirds power left so I may be able to get a few months out of one charge.
I would recommend this to a friend- Pros mentioned:Camera qualityCons mentioned:Battery life
4k can't beat it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cannot beat the quality of 4k, the only thing I do not like is battery life but the video is awesome. once in a while the activity zone gets messed up but no biggie
I would recommend this to a friend - Pros mentioned:Camera quality
Love new cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought these cameras to upgrade my old Arlo system love the clarity of the video feed
I would recommend this to a friend Customer Service for Arlo sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The products are fairly good. However, if you do not sign up for their “service plan”, you will not get any aftermarket support. Extremely disappointing as if they really want to support their customers - it should not matter if you use there service plan or not. Without their plan, you cannot even do basic things like setting an activity zone. Should have just went with Ring devices.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Tonny,
Thanks for your review. We will share your feedback to the development team. We also want to let you know there are some features that are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
- Pros mentioned:Overall performance
home security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is second set up that i have purchased had to buy 2 complete units they were less than buying 1 complete and getting 3 extra cameras they work really well
I would recommend this to a friend - Pros mentioned:Camera quality
Great Cameras
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Arlo cameras and I really like them and bought this package for my parents.
I would recommend this to a friend - Pros mentioned:Camera qualityCons mentioned:Battery life
Bad Battery life!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased since they were 4k cameras. The clarity is great however the cameras had connection issues and the battery dies quickly. I finally had these connected to solar charges. The main concern was battery life and it proved to be bad! Also the camera night vision is not the best and the small camera light is not bright enough. The true color night vision was not true color.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Charger,
Thanks for your feedback. We'd like to work with you to better understand the circumstances of this trouble that you are experiencing with your Arlo Ultra 2 camera's battery draining quickly. Please send us an email at [email protected] detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
We look forward to hearing from you.
Regards,
Arlo Team
^RM
- Pros mentioned:Camera quality
Major flaw in security feature
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera quality is great. With the subscription, you get lots of features, my favorite being the ability to set activity zones for notifications. HOWEVER.. a HUGE oversight in security is that there is NO NOTIFICATION WHEN THE BASE OR CAMERAS ARE DISABLED OR OFFLINE. My home was broken into. The camera I needed was offline for two days and I was not aware so I have no footage. Unlike other systems, if the base is disabled, it has to be restarted/reconnected before it starts working again. Due to this major flaw, I am moving on to the Ring, which notifies me of when internet connection is lost or reconnected and has the capability to use cellular data as backup. The camera quality and range isn’t as great as the arlo, but at least I will know if a camera isn’t working. What’s the point of a great camera if it’s not on when I need it to be on??
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello,
Thank you for taking the time to write your experience. We are sorry to hear your home was broken in to. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448.
Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Zeos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great day and night cameras! Having the spotlight really helps at night!
I would recommend this to a friend - Pros mentioned:Camera quality
Crystal clear 4k!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these cameras I have a set of 3 for myself but I also helped setup my families cameras they are one of the best cameras on the market
I would recommend this to a friend - Pros mentioned:Camera quality
ARLO ULTRA 2 SPOTLIGHT SYSTEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to upgrade my Arlo Pro cameras. Easy to setup. Like the 4k video recordings. The integrated spotlights are not the noticeable to those being recorded or a distraction to drivers.
I would recommend this to a friend - Cons mentioned:Connectivity
Wouldn't connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get it to connect and wasn't able to use it. Had to return it to the store.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Shayne,
Thank you for your review. If you're unable to set up your Arlo cameras, please read the following article: https://kb.arlo.com/000062870.
If you still need assistance, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and support.
Regards,
Arlo Team
- Pros mentioned:Camera quality
Arlo Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are cool. They can detect vehicle, person, animal or if not sure motion. Batteries are so easy to change.
I would recommend this to a friend Save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and buy another camera system. I bought my system and stopped working after less than 2 years. I tried getting support from Arlo, nothing was resolved. You will never be able to talk to an actual person just robots.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Liss,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple to install and works great! Very clear picture with great zoom. The more light the better but still shows a nice image in black and white at night.
I would recommend this to a friend - Pros mentioned:Camera quality
I can see you...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. The Arlo Ultra 2 Spotlight 3 Camera Security Bundle has everything all in one box. The picture is great. It appears to be made of quality materials.
I would recommend this to a friend
