Customer Ratings & Reviews
- Model:
- VMS5340-2BYNAS
- SKU:
- 6454733
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are positive about the camera quality, ease of use, and overall performance of the Ultra 2 Camera. Many also appreciate the easy installation, clear night vision, and wide field of view. However, customers express negative sentiment regarding the battery life and motion detection capabilities. Some customers report concerns about connectivity, signal strength, and the product's value for the price.
This summary was generated by AI based on customer reviews.
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best cameras on the market onlt issue i have of them is the battery but either than that their amazing
I would recommend this to a friendWould NOT recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited at first when I was going to buy it. 1st time buying an actual security camera and I decided to go the wireless route. Big disappointment. Connection sucks. Sometimes it won’t connect. Camera would stop working in 5F or below. Buy something else. Would not recommend this brand. Also, their support sucks.
No, I would not recommend this to a friendI see you
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 4k camera system is working great. We added this system to our older Ultra 2k system and now I can get double the coverage using both hubs.
I would recommend this to a friendArlo Security Cameras for home safety
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our purchase of the Arlo Security Cameras and feel the system has enhanced the safety of our home.
I would recommend this to a friendArlo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The arlo cameras system is a nice 4k camera system.
I would recommend this to a friendcameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Edwin the tech was super great and very informative in all our technical needs, requests and helpful in getting through everything from setup to finish.
I would recommend this to a friend- Pros mentioned:Camera quality, Ease of use
Nice quality for the cost.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with Arlo camera quality. Easy to install. Good vaule for the money.
I would recommend this to a friend Arlo 3-Camera Bundle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Extra security features with this package for Best Buy customers.
I would recommend this to a friendDO NOT BUY THIS!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for over $400 and the cameras and company are just horrible! Why do i need to pay an extra $12.99/month for the basic plan? Without the subscription/plan, you cannot access anything. Also, there’s lagging! Save yourself the headache and money and stay away from this company!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Pricey but nice when it works as designed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi connection to the base is not consistent. Even with a mesh router system one of the 3 cameras goes offline when another (less than 10 inches apart) has no problems. The "security mount" isn't really secure as it could be unscrewed easily (actually had to tighten the interior nut on my problem camera because it allowed the wind to move alignment)
No, I would not recommend this to a friendArlo Ultra Security System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Arlo Ultra product for security! Would highly recommend this product to anyone needing a quality security system!!!
I would recommend this to a friendSurprise!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an atlo camara system, but gave up after 3 years. We purchase a new series, and seems something is wrong, I can get the hub to conect with the camaras. Just bought them and now have to take them down and returned them back. Hopefully we can get a set that would work.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi Josefina,
Thank you for your review and for your continued support. If your Arlo Smart Hub is offline and unable to connect to cameras, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Terrible compared to Arlo pro
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo update bricked mine and I’m also 4 weeks into customer service claiming they would replace them and I have not received anything other the Added in to my original Arlo set thinking there would be a noticeable difference. I have 720 & 1080 cameras which are both as clear a picture as these. The ultra has a wider view angle but that is it. Zooming in is not clear either. Most motion creates a green screen capture and the videos are not able to present a better quality than the 1080 cameras. Battery life is ok but WiFi connection isn’t as good.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Chucky,
We want to work with you to address the concern you shared about your experience. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, the email address associated with your Arlo account, your case number, and your phone number so our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent camera for the purpose I’m using it for. Nice to be able to record locally instead of using cloud service.
I would recommend this to a friend Arlo fan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great and they were easy to install. Battery last a long time.
I would recommend this to a friend- Pros mentioned:Camera quality, Ease of use
Great camera system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgraded wireless camera system. Great picture and easy setup.
I would recommend this to a friend Easy setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. I bought the solar charger also. No changing batteries.
I would recommend this to a friendKeeps getting better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better battery life than previous models. I have owned several and this model is by far the best!
I would recommend this to a friendClear camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 360 view and the capability to have a local storage station in the Smart hub is great
I would recommend this to a friendsecurity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know they can not stop a problem but just give me another tool to make me feel a little safer.
I would recommend this to a friend