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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $599.99

Customer reviews

Rating 3.9 out of 5 stars with 636 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are pleased with the Arlo Ultra 2's excellent video quality, ease of use, and long battery life, frequently praising its impressive night vision and wide field of view. The spotlight feature also receives positive feedback for its brightness and motion activation. While some users express concerns about cloud storage costs, the overall sentiment towards the camera's performance is highly favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 636 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing BestBuy Exclusive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was honestly surprised by the value here. Yes it’s expensive, but if purchased in pieces, this would have been far more expensive. Have had Arlo cameras in the past that we loved and so far the upgraded versions are awesome. We love the new features. Have had minor battery life issues but were hoping it was just a defective battery. We are going to work with BestBuy and Arlo to see if we can rectify that problem. Otherwise amazing deal!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, reliable batteries, and do not to be charged often. Audio and visual are of high quality and you can adjust settings to what you needs. These cameras were just a add on to my already in place arlo camera system. That's how good they are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First line of defense

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras have always been my favorite. They are easy to install, easy to use, and they take video in 4K. they also track and zoom if that is your preference. I definitely recommend these cameras if you want to protect your property And your family. But ultimately by a gun and train with it¡¡¡

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Arlo cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really looking forward to getting theses cameras hooked up and working. They are hooked up and working, somewhat. They have a good clear picture but they arlo app doesnt let you do certain things. The cameras record, sometimes and sometimes they dont. So if i need to go vack and look at something, i cant!! Whats the point?? Syre, you can look at whats going on at the moment, but i need to be able to go back and see things that happened minutes or hours ago. I would not spend this much money on Arlo again

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi LoriS

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic no problems. Open box and set wherever you want. Just use your phone. Easy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good but beware subscription fee and battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system works well. If you have a camera set up that gets a lot of foot traffic, it will be triggered over and over and the battery will drain SIGNIFICANTLY. Also be aware that you will need to pay for a subscription after the free trial if you want many of the features that you get very used to.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Disappointed customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the arlo cameras for years and loved them. I decided to upgrade and get the arlo ultra 2. That was the biggest mistake. My other cameras you did not have to have a subscription, but these if you don’t have a subscription then you have to use a SD card. Half the time it will show a motion but you can’t pull it up on the app. I don’t understand why these companies change a great product and go up tremendously on the price for a terrible product. Sorry I will never purchase another arlo. They could actually be a good camera. They also have a significant delay.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the clarity of the picture. My old camera system was only 1080, this is way better. I am trying to figure out how to get the batteries to drain so fast, just have to adjust the settings

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo is a very pleasant surprise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical due to previously owning the Ring products, which were just ok. But the Arlo is outstanding, by comparison. The cameras are ultra-clear, and are just as clear on the outskirts of its 180 degree range. I have a lot of control over the sensitivity of each camera, and the rechargeable batteries are convenient. Very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Signal strength

    Rated 2 out of 5 stars

    Great picture but slow speed and weak signal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. While the picture quality is great, it is almost impossible to position the required base in an area to ensure a good signal for the cameras. Arlo's suggestion is to buy another $150 base and wifi extender. The lag time from getting an alert to being able to see the live stream is way too long (even with 1gb internet). If there was a real security issue the event could be over before you can get a chance to review the feed.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for your review. If you're experiencing some range issues with your system, read this article to learn how to extend the range of your system: https://kb.arlo.com/5568. For further help, navigate to Settings > Support in the Arlo App for service options for you.

      We appreciate your support.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good but WiFi is not great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade my Arlo cameras as my old ones were End Of Life by Arlo. The video quality of these is very good!!! Only negative is that the WiFi is not as good as my old Arlo Pros. Constantly losing WiFi signals even though they are in the same place my old ones were.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Secure life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeping my family safe. Only thing bad is that iI live where there is alot of action so charging is alot. But i got the solar panel and that works great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    You cannot record manually in 4K

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note: if you don't care about manually recording in 4K, this is a decent setup. You cannot record manually in 4K, and it took me multiple support calls for someone to eventually tell me this. They had me check my network, enable/disable settings, restart devices, etc. and all along they knew the answer - YOU CANNOT RECORD IN 4K MANUALLY. It really annoyed me that the support staff couldn't/wouldn't answer this question without the song and dance. Truth be told, this limitation should be MUCH clearer in the manual (which this kit doesn't come with). You can record motion capture video in 4K. You can keep recordings locally. You just cannot do this manually. This will be going back to Best Buy as soon as possible.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your feedback. The Arlo development team is aware of this problem and are currently working on solving it.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo Ultra 2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work great everything seems to be going good only thing is I found it a little hassle that the cameras dont completely like detach to the mount. They kind of do but not all the way so if your trying to not use the security mount and just use a magnetic one for convenience, you cant. Unless I just can figure that out yet. Other than that picture to the point and clear

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Arlo camera system with Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say that I was little bit skeptical at first but I have to admit that I 100% satisfied with my decision to pick this brand. At first we were torn between the RING system and the Arlo system but in the end I read many reviews and did my homework before I made the decision to pick the Arlo system. Great quality, ease of use with the app and great quality video.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Ultra 2 4k

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fair the best cameras I’ve ever put my hands on easily installed within 30 mins, the response on the cameras are amazing easy to work with the app, I bought the ( 4k ultra 2 ) and it is actually 4k !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, easy set up, and love that the batteries are removable for charging. They do get some weird artifacts sometimes and response time to go live is slow especially if they are triggered.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Great cameras/ poor battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of great things about this system. We purchased it and did not like that the cameras lasted only 48 hour before we had to charge the camera again. It was frustrating. We are a prior Arlo owner and we are disappointed because we loved the first generation cameras. Quality of the cameras were great though.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Andrew,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great security for your home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to set up and the camera quality pictures are great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Cameras without a base unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I though this package had the base with it. Someone in the store told us the difference in the package compared with another one that did have a base was the quality of the camera. We should have seen that it didn't have a base but didn't until we got home. Best Buy was nice about the return but we wasted time.

    I would recommend this to a friend